Global Field Service Management Market – Industry Trends and Forecast to 2026

  • ICT
  • Upcoming Reports
  • Oct 2017
  • Global
  • 350 Pages
  • No of Tables: 60
  • No of Figures: 220

Global Field Service Management Market By Component (Solutions, Services), Organization Size (Large Enterprises, Small & Medium –Sized Enterprises), Deployment Type (On-Premises, Cloud), Industry Vertical (IT & Telecom, Healthcare & Life Sciences, Manufacturing, Transportation & Logistics, Construction & Real Estate, Energy & Utilities, Financial Services), Geography (North America, South America, Europe, Asia-Pacific, Middle East and Africa) – Industry Trends and Forecast to 2026

Market Analysis: Global Field Service Management Market

Global field service management market is set to witness a healthy CAGR of 15.25% in the forecast period of 2019 to 2026. The report contains data of the base year 2018 and historic year 2017. This rise in the market can be attributed due to the factors such as enhanced customer satisfaction, increasing number of field operations in manufacturing, oil & gas and reducing operational cost and Internet of Things (IOT) is driving the growth of the market. The increasing adoption of mobile applications and wearable devices among field workers is also a factor to drive the growth of market.

Market Definition: Global Field Service Management Market

Field service management refers to efficient managing and handling of the company’s field operations such as managing worker activity, scheduling, locating vehicles and dispatching work, ensuring driver safety and integration of activities such as accounting, billing, and inventory. It provides various solutions for strategic allocation of operations of company to enhance the work productivity and increase the overall customer satisfaction. It helps the organization to maximize their revenues by reducing the cost incurred in operations.

Market Drivers:

  • There is a surge in demand in the mobility solutions to gain the real time insights in the field operations of the company which is driving the growth of the market
  • There is an increase in the rate of adoption in the cloud-based field service management solutions, enhancing the growth of the market
  • There is an increasing penetration in Internet of Things (IoT) which is driving the market growth
  • With the advent of new technologies, more opportunities are created for new business models which is boosting the market growth

Market Restraints:

  • There are security concerns arising from the access regarding confidential data of the companies, which is hampering the growth of the market
  • Pressure to meet the revenue as per the demands, somehow is hindering the market growth

Segmentation: Global Field Service Management Market

By Component

  • Solutions

    • Schedule & Dispatch
    • Route Optimization
    • Reporting & Dashboards
    • Mobile Field Execution
    • Tracking & Performance Management
    • Work Order Management
    • Billing & Invoicing
    • Inventory Management
    • Customer Management
    • Service Contract Management

  • Services

    • Consulting
    • Integration & Implementation
    • Training & Support

By Organization Size

  • Large Enterprises
  • Small & Medium-Sized Enterprises

By Deployment Type

  • On-Premises
  • Cloud

By Industry Vertical

  • IT & Telecom
  • Healthcare & Life Sciences
  • Manufacturing
  • Transportation & Logistics
  • Construction & Real Estate
  • Energy & Utilities
  • Financial Services

By Geography

  • North America

    • U.S.
    • Canada
    • Mexico

  • South America

    • Brazil
    • Argentina
    • Rest of South America

  • Europe

    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Turkey
    • Belgium
    • Netherlands
    • Rest of Europe

  • Asia-Pacific

    • Japan
    • China
    • South Korea
    • India
    • Australia
    • Singapore
    • Malaysia
    • Indonesia
    • Thailand
    • Philippines
    • Rest of Asia-Pacific

  • Middle East and Africa

    • South Africa
    • Egypt
    • Saudi Arabia
    • United Arab Emirates
    • Israel
    • Rest of Middle East and Africa

Key Developments in the Market:

  • In February 2019, ServiceMax acquired Zinc Inc., which enabled ServiceMax to expand the comprehensive service execution management platform, which has in turn enhanced the customer experience as well as met the challenges of the service workforce. It provides all mode of communication that involves technicians, so as to fetch help instantly, solve complex problems and receive updates and information about the company
  • In September 2018, Astea International Inc. announced the launch of Alliance Enterprise which is the latest technology for field service management and mobile platform. The launch was based on a latest perspective as the technology used in it  merged the surging complex ecosystem in which the service operated firms must work hence creating awareness among people and providing them with latest technology      

Competitive Analysis

Global field service management market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of field service management market for Global, Europe, North America, Asia Pacific, South America and Middle East and Africa.

Major Market Competitors/Players

Few of the major competitors currently working in the global field service management market are Astea International Inc., Oracle, ServiceMax, SAP SE, Industrial and Financial Systems, Microsoft, Praxedo, ClickSoftware, Retriever Communications, ServicePower, Infor, Salesforce.com Inc., Jobber, Accruent, P3C Technologies LLC, Pointman LLC, TeamHaven Ltd., FieldAware, MSI Data, GoSpotCheck Inc., Fieldomobify and others.           

Research Methodology: Global Field Service Management Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analyzed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please request an analyst call or can drop down your enquiry.

The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market, and primary (industry expert) validation. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.

Key Insights in the report:

  • Complete and distinct analysis of the market drivers and restraints
  • Key Market players involved in this industry
  • Detailed analysis of the Market Segmentation
  • Competitive analysis of the key players involved


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