Global Voice Analytics Market – Industry Trends and Forecast to 2026

  • ICT
  • Upcoming Report
  • Oct 2019
  • Global
  • 350 Pages
  • No of Tables: 220
  • No of Figures: 60

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life Sciences, Government & Defense, Media & Entertainment, Energy & Utility, Travel & Hospitality, Others), Geography (North America, Europe, Asia-Pacific, South America, Middle East and Africa) – Industry Trends and Forecast to 2026

Market Analysis: Global Voice Analytics Market

Global voice analytics market is expected to rise to an estimated value of USD 2265.07 million by 2026, registering a healthy CAGR in the forecast period of 2019-2026. This rise in market value can be attributed to the awareness amongst consumers regarding the importance of real-time analysis of speech and voice subjects along with various innovations of technologies.

Market Definition: Global Voice Analytics Market

Voice analytics can be defined as the quantification of speech and voice for attaining insights into the operations and performance of individuals in an organization while they are interacting with the customers. These analytics are highly utilized in a number of call centers/customer contact centers where the need for analysing and improving the first contact between organizations and customers is highly important.

Market Drivers:

  • Increasing demands of organizations for collection of information and insights from the interactions with customers; this factor is expected to drive the growth of the market
  • Rising demand for better fraud and risk detection services propels this market growth
  • Growth of focus of various organizations on improvement of their agent’s performance by consistent monitoring and collecting valuable insights; this factor is expected to fuel the growth of the market
  • Increasing demands for this technology due to surge in the number of call centers globally; this factor is expected to foster the market growth

Market Restraints:

  • Concerns regarding the inaccurate nature of these analytics services for user authentication along with data privacy threats; this factor is expected to hinder the growth of the market
  • Lack of information amongst various end-users regarding the availability of this technology is expected to restrict the market growth
  • Large levels of financial costs associated with this technology resulting in complications for attaining return on investments acts as a market restraint

Segmentation: Global Voice Analytics Market

By Application

  • Sentiment Analysis
  • Sales & Marketing Management

    • Customer Experience Management
    • Agent Performance Monitoring
    • Sales Performance Management
    • Competitive Intelligence

  • Risk & Fraud Detection
  • Call Monitoring
  • Others

By Component

  • Solution
  • Services

    • Managed Services
    • Professional Services

  • Support & Maintenance
  • Consulting Services

By Deployment Mode

  • Cloud
  • On-Premises

By Organization Size

  • Small & Medium-Sized Enterprises (SMEs)
  • Large Enterprises

By Vertical

  • Banking, Financial Services & Insurance (BFSI)
  • Retail & E-Commerce
  • Telecommunication
  • Healthcare & Life Sciences
  • Government & Defense
  • Media & Entertainment
  • Energy & Utility
  • Travel & Hospitality
  • Others

By Geography

  • North America

    • U.S.
    • Canada
    • Mexico

  • Europe

    • Germany
    • Italy
    • U.K.
    • France
    • Spain
    • Netherlands
    • Belgium
    • Switzerland
    • Turkey
    • Russia
    • Rest of Europe

  • Asia-Pacific

    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest of Asia-Pacific

  • South America

    • Brazil
    • Argentina
    • Rest of South America

  • Middle East and Africa

    • Saudi Arabia
    • UAE
    • South Africa
    • Egypt
    • Israel
    • Rest of Middle East and Africa

Key Developments in the Market:

  • In February 2019, VoiceSense Ltd. announced the upgradation of their predictive analytics solutions, making it available for call centers. This analytics service creates an individual profile for each individual customer based on their own interactions between call center operators and customers. This profile is subsequently analysed on the basis of around two hundred different parameters allowing for greater insights into the customer and call center relationship helping streamline businesses
  • In November 2018, ThoughtSpot Inc. announced the upgraded release of “ThoughtSpot 5” inclusive of “SearchIQ” helping businesses and consumers attain real-time results that are achieved with the help of advanced analytics. The software has been developed on ThoughtSpot’s in-memory calculation engine “Falcon”

Competitive Analysis

Global voice analytics market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of voice analytics market for Global, Europe, North America, Asia-Pacific, South America and Middle East & Africa.

Major Market Competitors/Players

Few of the major competitors currently working in the global voice analytics market are Verint; NICE Systems Ltd.; Avaya Inc.; ThoughtSpot Inc.; Uniphore; Calabrio, Inc.; Talkdesk, Inc; RankMiner; VoiceBase, Inc.; Beyond Verbal; VoiceSense Ltd.; SESTEK; XDROID; Invoca; audEERING; Micro Focus; Genesys; Voci Technologies, Inc.; Clarabridge; ZOOM International; CallMiner among others.

Research Methodology: Global Voice Analytics Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analysed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please request an analyst call or can drop down your enquiry.

The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market, and primary (industry expert) validation. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.

Key Insights in the report:

  • Complete and distinct analysis of the market drivers and restraints
  • Key market players involved in this industry
  • Detailed analysis of the market segmentation
  • Competitive analysis of the key players involved


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