Middle East and Africa Business Process as a Service (BPaaS) Market, By Solution (Platform and Services), Deployment Model (Public Cloud, Private Cloud and Hybrid), Business Process (Finance and Accounting, Human Resource (HR & Payroll), Sales and Marketing, Customer Service and Support (Customer Experience), Operations, Analytics, Procurement and Supply Chain Management and Others), Organization Size (Large Enterprises and Small and Medium-Sized Enterprises (SMES)), Application (Supportive, Managerial, Operational and Connected Market Area), Cloud Delivery Model (SAAS Based Business Process Service (SAASBP Service), PAAS Based Business Process Service (PAASBP Service) and IAAS Based Business Process Service (IAAS BP service), End-User (Banking, Financial Services, and Insurance (BFSI), Government, IT and Telecommunication, Manufacturing, Healthcare, Retail and E-Commerce, Media and Entertainment and Others), Country (South Africa, Saudi Arabia, U.A.E., Israel, Egypt and rest of Middle East and Africa) Industry Trends and Forecast to 2028
Market Analysis and Insights: Middle East and Africa Business Process as a Service (BPaaS) Market
Middle East and Africa business process as a service (BPaaS) market is expected to gain market growth in the forecast period of 2021 to 2028. Data Bridge Market Research analyses that the market is growing with a CAGR of 12.7% in the forecast period of 2021 to 2028 and is expected to reach USD 31,351.79 million by 2028. Increasing technological adoption in Middle East and Africa is acting as major factor for the growth of the market.
- On top of the SaaS model, a new model called business process as a service can be stacked using all the layers below to provide enterprises with predefined, ready to scale, best-practice processes. A business process is a collection of activities and tasks connected together to accomplish an organisational purpose such as supplying an internal or external customer with a product, service, information or decision. The method is in a continuous control loop that measures whether the desired result has been achieved and how it can be achieved. Global business process as a service (BPaaS) market is on growth phase rapidly due to growing use of internet of things and increasing adoption of analytics tools amongst retailers.
The growth of the business process as a service (BPaaS) market has been highly boosted by rising adoption of industry 4.0 in retail sector. Growing number of smartphones and increasing use of m-commerce is boosting the growth of the business process as a service (BPaaS) market. The business process as a service (BPaaS) tools requires high capital requirement for installation, maintenance, testing, licensing and other technical labor costs which acts as major restraint factor for the global business process as a service (BPaaS) market.
This Middle East and Africa business process as a service (BPaaS) market report provides details of market share, new developments, and product pipeline analysis, impact of domestic and localised market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, product approvals, strategic decisions, product launches, geographic expansions, and technological innovations in the market. To understand the analysis and the market scenario contact us for an Analyst Brief, our team will help you create a revenue impact solution to achieve your desired goal.
Middle East and Africa Business Process as a Service (BPaaS) Market Scope and Market Size
Business process as a service (BPaaS) market is segmented into seven notable segments which are based on the solution, deployment model, business process, organization size, application, cloud delivery model and end user.
- On the basis of solution, the business process as a service (BPaaS) market is segmented into platform and services. In 2021, platform segment is dominating mainly due to the growing concern of organization towards enhancing the customer experience.
- On the basis of deployment model, the business process as a service (BPaaS) market is segmented into public cloud, private cloud and hybrid. In 2021, public cloud segment has been accounted for the largest market share due to the growing digitalization among industries.
- On the basis of business process, the business process as a service (BPaaS) market is segmented into finance and accounting, human resource (HR & payroll), sales and marketing, customer service and support (customer experience), operations, analytics, procurement and supply chain management and others. In 2021, human resources (HR & payroll) segment holds the largest market share owing to factors such as growing concern for improving employee productivity which increases the demand for BPaaS.
- On the basis of organization size, the business process as a service (BPaaS) market is segmented into large enterprises and small and medium-sized enterprises (SMES). In 2021, large enterprises segment holds the largest market share owing to the growing amount of unstructured data which resulted in greater demand of BPaaS.
- On the basis of application, the business process as a service (BPaaS) market is segmented into supportive, managerial, operational and connected market area. In 2021, managerial segment dominates the market owing to the growing digitalization of the industry leading towards the greater demand of the managerial role in the organization.
- On the basis of cloud delivery model, the business process as a service (BPaaS) market is segmented into SAAS based business process service (SAASBP service), PAAS based business process service (PAASBP service) and IAAS based business process service (IAAS BP service). In 2021, SAAS based business process service (SAASBP service) segment is holding the largest market share for the cloud delivery model owing to rising BYOD trend in the organization that has resulted in rising demand for BPaaS.
- On the basis of end user, the business process as a service (BPaaS) market is segmented into banking, financial services, and insurance (BFSI), government, IT and telecommunication, manufacturing, healthcare, retail and e-commerce, media and entertainment and others. In 2021, banking, financial services, and insurance (BFSI) segment holds the largest market share due to growing adoption of big data and internet penetration which has resulted in increasing the BPaaS.
Middle East and Africa Business Process as a Service (BPaaS) Market Country Level Analysis
Business process as a service (BPaaS) market is analysed and market size information is provided by country, solution, deployment model, business process, organization size, application, cloud delivery model and end user.
The countries covered in business process as a service (BPaaS) market report are South Africa, Saudi Arabia, U.A.E., Israel, Egypt and rest of Middle East and Africa.
Saudi Arabia is dominating the Middle East and Africa region for Business process as a service (BPaaS) market due to the growing need of BPaaS among the business organizations to deploy holistic solutions such as BPaaS to address the overall cost of service delivery instead of just operational cost.
The country section of the business process as a service (BPaaS) market report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as new sales, replacement sales, country demographics, regulatory acts and import-export tariffs are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of sales channels are considered while providing forecast analysis of the country data.
Rising Demand of Business Process as a Service (BPaaS) Market
Business process as a service (BPaaS) market also provides you with detailed market analysis for every country growth in industry with sales, components sales, impact of technological development in business process as a service (BPaaS) market and changes in regulatory scenarios with their support for the business process as a service (BPaaS) market. The data is available for historic period 2010 to 2018.
Competitive Landscape and Business Process as a Service (BPaaS) Market Share Analysis
Business process as a service (BPaaS) market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, company strengths and weaknesses, product launch, product trials pipelines, product approvals, patents, product width and breadth, application dominance, technology lifeline curve. The above data points provided are only related to the companies’ focus related to Middle East and Africa business process as a service (BPaaS) market.
The major players covered in the business process as a service (BPaaS) market report are IBM Corporation, Capgemini, Cognizant, Oracle, Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., DXC Technology Company, Open Text Corporation, FUJITSU, Genpact ADP, Inc., UKG Inc. and WNS (Holdings) Ltd., among others. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.
Many product developments are also initiated by the companies worldwide which are also accelerating the growth of business process as a service (BPaaS) market.
For instance,
- In July 2020, Capgemini has become partnered with The John Lewis Partnership for providing core operational IT applications and services or supporting the partnership and business processes. The Capgemini will provide services for trading, finance, supply chain and personal systems. This partnership will help company to increase their business and generate revenues.
- In May 2019, DXC Technology Company acquired Sime Darby Global Services Centre. This acquisition has helped the company to capitalize on new technology trends and opportunities to help drive business outcomes. Through this acquisition, the company was able to expand business process services presence in Asian market.
Partnership, joint ventures and other strategies enhances the company market share with increased coverage and presence. It also provides the benefit for organisation to improve their offering for business process as a service (BPaaS) through expanded range of size.
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