COVID-19 Impact on Pharmaceutical Packaging in Chemicals and Materials Industry

COVID-19 Impact on Chatbots in Healthcare in Semiconductors and Electronics Industry

  • Semiconductors and Electronics
  • Oct 15, 2020

COVID-19 Impact on Chatbots in Healthcare in Semiconductors and Electronics Industry


The world is witnessing a great impact on the human, economy and industries due to COVID-19. World Health Organization (WHO) reports that the death rate is increasing continuously, globally. Due to severe global economy, the government has taken the decision of complete lockdown all over the world. This lockdown will help in minimizing the spread of the novel coronavirus. This decision has brutally affected all the sectors due to the complete shutdown of manufacturing operations. After the completion of six months lockdown in the year 2020, the government has taken decision to unlock which means companies and industrial sector can restart their business operations with some mandatory guidelines.

For instance,

  • Government has given permission to restart their factories with only 20%- 50% employees on the field following social distancing, extreme hygiene measures and others. It is supporting the economy and consumer goods production need at a certain level due to the restriction of limited manpower utilization.

The biggest problem facing by the government of all the countries is the lack of an effective system for identifying unknown infected cases and estimating the likelihood of COVID-19 virus infection. In response to this problem, the research proposes a new groundbreaking approach to reducing major difficulties in the spread and infection of coronavirus (COVID-19).

During this pandemic situation, Chatbot is one of the emerging technologies that have been used in the healthcare sector. In the present scenario, the healthcare companies are adopting chatbot technology as it helps doctors to keep the social distancing with their patient data. Chatbot is an AI based platform that allows doctors to stay in touch with their patient on their daily basis. Moreover, this platform allows the doctor to diagnosis their patient and solves their problem without visiting clinics.


The pandemic situation has raised the demand of healthcare systems. Healthcare sector companies are continuously focusing on developing such platforms and applications that help the doctors to minimize the mortality rate of our country. Healthcare companies are continuously works on fulfilling the demands which communities are expecting from them.

In the COVID-19 epidemic, many organizations believed that COVID-19 has provided a new wave of automation. According to a survey, it has been found that 62% companies are planning to accelerate the use of automation in some processes which are previously carried out by doctors. The COVID-19 pandemic has brought tremendous changes in North America. Some of the healthcare companies work on improving the features of the chatbot.

For instance,

  • In January 2020, it will be possible to create Quincy, renowned for providing chatbot models that address care-specific use including pre-configured intents and dialogue flows or personalized chatbots to meet your unique needs. As a chatbot platform, Quincy enables healthcare providers to build and deploy HIPAA-compliant, AI-driven, conversational chatbots that help them put more care-related information in the hands of their patients, facilitate self-service, improve workflow, drive better outcomes and reduce costs.


  • In April 2020, the World Health Organization (WHO) had launched a Facebook Messenger for healthcare care sector. This messenger can be accessed in various languages such as English, French, Spanish and many others.
  • In March 2020, CDC had launched COVID-19 assessment bot. This bot is used to send alert in the mobile if any nearby person has symptoms of COVID-19. Owing to this factor, it results in minimizing the risk factor of COVID-19 spread.
  • In March 2020, the government had launched WhatsApp coronavirus chatbot. The role of this chatbot is to spread the awareness among communities about COVID-19.


There are various applications and platforms used in the healthcare sector. Many countries and healthcare institutions had understood the importance of chatbots in the healthcare sector. This chatbots allow the healthcare department to meet the challenges that occur in this pandemic situation. The adoption of chatbots in healthcare has brought tremendous changes in the treatment of the patient time and cost of the people. The chatbots has successfully helped millions of people in solving their health issues without visiting hospitals. Moreover, the chatbots also provide information related to disease, doctors, hospitals, quarantine centre and many others. All these factors will go to raise the implementation of chatbots in the healthcare in the coming future.