Global Business Process Outsourcing (BPO) Market is Expected to Grow with the CAGR of 7.9% in the Forecast Period of 2021 to 2028

Global Business Process Outsourcing (BPO) Market is forecasted to grow with significant CAGR owing factor such as rising need for business agility and schedule of multi-workflows for increasing efficiency.

Business process outsourcing (BPO) market has shown an exceptional penetration in countries such as the U.S., U.K. and Japan. Rising customer focus towards enhancing efficiency, time effectiveness and lowering costs in developed countries. In developing countries, rising number of start-up businesses is creating huge opportunity for the global business process outsourcing (BPO) market.

Business Process Outsourcing (BPO) Market Scenario

According to Data Bridge Market Research, the market for business process outsourcing (BPO) in North America region has the highest market share followed by Europe and Asia-Pacific. Market leader is IBM Corporation which accounts an estimated market share of approximately 15% to 20% in the North America region. The market is witnessing continuous product launch, partnership and other strategies in the market.

For instance,

  • In July 2020, Capgemini has partnered with The John Lewis for providing core operational IT applications and services or supporting the partnership and business processes. The Capgemini will provide services for trading, finance, supply chain and personal systems. This partnership will help company to increase their business and generate revenues.

Business Process Outsourcing (BPO) MarketTrends Impacting the Market

Now the question is which other regions IBM Corporation, Accenture and Capgemini are targeting? Data Bridge Market Research has estimated a large growth in Asia-Pacific business process outsourcing (BPO) market and the market leaders targeting Japan and India to be their next revenue pockets for 2021.

The business process outsourcing (BPO) market is becoming more competitive every year with companies such as IBM Corporation, Accenture and Capgemini as they are the market leaders for business process outsourcing (BPO). Data Bridge Market Research new reports highlight the major growth factors and opportunities in the business process outsourcing (BPO) market.

For more analysis on the business process outsourcing (BPO) market request for a briefing with our analysts

Business Process Outsourcing (BPO) Market Development in 2020

  • In August 2020, Concentrix Corporation, has come up with advanced biometric solution SecureCX, the CX BPO industry’s newest Work-at-Home (WAH) platform, which will provide next generation security features for Work-at-home environments. With this new launch company has expanded and enhanced their solution offerings.

Scope of the Business Process Outsourcing (BPO) Market

Global business process outsourcing (BPO) market is segmented on the basis of countries into the U.S., Canada and Mexico, Germany, U.K., France, Switzerland, Italy, Spain, Netherlands, Russia, Belgium, Turkey, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Brazil, Argentina, Rest of South America, South Africa, UAE, Saudi Arabia, Israel, Egypt and Rest of Middle East & Africa.

  • All country based analysis of business process outsourcing (BPO) market is further analyzed based on further segmentation. On the basis of outsourcing type, the market is segmented into offshore, nearshore and onshore. On the basis of service, the market is segmented into voice processing, telemarketing services, 3D visualization services, image edition services, virtual staffing services and others. On the basis of application, the market is segmented into human resource, sales & marketing, finance & accounting, procurement & supply chain, facilities & administrations, customer care, training, product engineering and others. On the basis of deployment mode, the market is segmented into on premise and cloud. On the basis of organisation size, the market is segmented into large enterprises and SMEs. On the basis of ownership, the market is segmented into captive and third party. On the basis of outsourcing approach, the market is segmented into best-shore, bundled services, contract based and fee for services.  On the basis of end-user, the market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & ecommerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities and others.

To know more about the study

Key Pointers Covered in Business Process Outsourcing (BPO) Market Industry Trends and Forecast to 2028

  • Market Size
  • Market Standards and Changes
  • Market Trials in Different Regions
  • Market Requirements in Different Regions
  • Market Shares in Different Regions
  • Recent Developments for Market Competitors
  • Recent Market Value for Different regions
  • Sales Data for Market Competitors
  • Market Key Vendors and Disruptors Study

Key Market Competitors Covered in the Report

  • IBM Corporation
  • Cognizant
  • Capgemini
  • Genpact
  • ADP, Inc.
  • Wipro Limited
  • Accenture
  • Tata Consultancy Services Limited
  • HCL Technologies Limited
  • NTT DATA, Inc., WNS (Holdings) Ltd.
  • Conduent, Inc.
  • NCR Corporation
  • Tech Mahindra Limited.
  • Infosys Limited
  • Triniter
  • Concentrix Corporation
  • TTEC
  • SunTec Web Services Pvt. Ltd.
  • Invensis Technologies Pvt. Ltd.  
  • Plaxonic Technologies
  • Sodexo
  • ExlService Holdings, Inc. and Affiliates
  • Intetics Inc.
  • CBRE
  • Unity Communications
  • eNoah
  • Helpware
  • Octopus Tech

Above are the key players covered in the report, to know about more and exhaustive list of business process outsourcing (BPO) companies, contact us

Research Methodology: Global Business Process Outsourcing (BPO) Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analysed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please request an analyst call or can drop down your enquiry.

The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market, and primary (industry expert) validation. Apart from this, data models include vendor positioning grid, market time line analysis, market overview and guide, company positioning grid, company market share analysis, standards of measurement, top to bottom analysis and vendor share analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.

Primary Respondents

  • Demand Side: Software Developers, Business process outsourcing (BPO) Team Leaders, Managers, and Industrial Professionals among others
  • Supply Side: Data Center Service Providers, Product Managers, Marketing Managers, C-Level Executives, Distributors, Market Intelligence, Data Center Consultants and Regulatory Affairs Managers among others.

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