Customer experience platform is a platform created by the businesses so that they can interact with the customers and get their views and feedback on their product or services. This software collects the data like feedback, views, complaints etc. so that they can use them to improve their services and make their business better. They also help the customers if they face any problems or issues. This is a very good technique to build up a good relationship with the customers.
Global customer experience platforms market is segmented on the basis of:
Few of the major competitors currently working in the customer experience platforms market are Avaya Inc., IBM Corporation, Huawei Technologies Co. Ltd., Qualtrics, Zendesk, Oracle, OpenText Corp, SAS Institute Inc., Adobe, Cisco, Zoho Corporation Pvt. Ltd., Tech Mahindra Limited, Software AG, Tata Consultancy Services Limited, Google Forms, and SurveyMonkey.
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