The global telecom expense management (TEM) market is experiencing steady growth, driven by the increasing complexity of telecom networks, rising adoption of cloud-based services, and the growing need for cost optimization in enterprises. Businesses are leveraging TEM solutions to manage telecom expenses, optimize usage, and enhance visibility into communication costs across multiple channels, including mobile, cloud, and fixed-line services. The integration of AI, automation, and data analytics in TEM solutions is further improving efficiency by enabling real-time monitoring, fraud detection, and predictive cost analysis. In addition, the rise of remote work and the expansion of 5G networks have heightened the demand for robust telecom cost management solutions.
Global Telecom Expense Management Market is valued at USD 1.56 billion in 2023 and is expected to reach USD 2.16 billion by 2031, with a growing CAGR of 4.3% during the forecast period 2024 to 2031.
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Below are the Top Telecom Expense Management Companies with a Significant Market Share:
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Rank
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Company
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Overview
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Product Portfolio
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Sales Geographical Coverage
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Developments
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1.
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Vodafone Group
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Vodafone provides businesses with tools to optimize telecom costs, track usage, and manage network expenses. Its Vodafone Business TEM solutions help organizations reduce telecom spending, improve cost visibility, and enhance contract management across multiple service providers.
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Telecoms
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America, Middle East and Africa, Asia-Pacific, and Europe
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In June 2018, Vodafone Group announced that they are partnering with Amdocs, an OSS/BSS solutions provider to automate its billing operations. With this transformation, the company was able to reduce the duration of billing cycles and deliver accurate bills to all its post-paid customers faster.
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2.
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CGI Inc.
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CGI Inc. is a multinational IT and business consulting firm specializing in telecom expense management, IT outsourcing, and network cost optimization. Its CGI Telecom Expense Management Services leverage automation, AI, and analytics to help enterprises monitor telecom costs, manage vendor contracts, and optimize IT infrastructure.
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America, Asia-Pacific, and Europe
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In July 2021, CGI Inc. announced that they have renewed its long-term payroll services alliance with Quebec-based Desjardins, the financial cooperative in North America. Under the agreement, the company will help in the management of the payroll service center, including business continuity, IT infrastructure, and customer support services.
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3.
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Dimension Data
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Dimension Data, now part of NTT Ltd., is a leading provider of IT and communication technology services, including telecom expense management. Its TEM solutions focus on cost reduction, contract negotiation, and usage analytics to help enterprises optimize telecom spending.
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America, Middle East and Africa, Asia-Pacific, and Europe
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In December 2013, Dimension Data announced that they got an excellent rating for overall product viability by Gartner, Inc., in its Critical Capabilities for Telecom Expense Management1 (TEM) report. The solution supports the complete procure-to-pay lifecycle, including inventory, ordering, invoice management, billing, invoice validation, cost allocation, payment, and all related workflows.
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4.
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Accenture
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Accenture is a global consulting and technology services company that offers AI-powered telecom expense management solutions for enterprises. Its Accenture Telecom Expense Management Services help businesses audit telecom invoices, optimize network usage, and automate expense tracking.
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Network Strategy
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America, Middle East and Africa, Asia-Pacific, and Europe
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In July 2018, Accenture announced that they have earned Solution Certification in Telecom Expense Management and Enterprise Mobility Management in the Efficiency First Vendor Solution Certification Program. The TEM Lifecycle and Enterprise Mobility Management solution has been recertified through March 2020.
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5.
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Econocom
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Econocom is a European leader in digital transformation and IT asset management, offering cost-effective telecom expense management solutions. The company's TEM services focus on telecom cost optimization, contract lifecycle management, and real-time expense tracking.
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America, Europe
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In February 2019, Econocom announced that they have joined the Android Enterprise Recommended program for managed service providers. The program enables users to benefit from the full spectrum of Android products while meeting enterprises’ rigorous standards. Thus, the company will be providing its enterprise mobility management systems to the customers.
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Conclusion
The global telecom expense management market is set for continued growth as businesses seek to streamline communication costs and enhance operational efficiency. The adoption of AI-driven analytics and cloud-based TEM platforms will play a crucial role in improving cost visibility and decision-making. While implementation hurdles remain, increasing telecom expenditures, expanding enterprise mobility, and the push for digital transformation will drive the demand for advanced TEM solutions. Industry leaders are focusing on innovation, automation, and strategic partnerships to offer scalable and efficient solutions, ensuring long-term market expansion.
