Table of Content
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF ASIA-PACIFIC CALL CENTER PLATFORMS MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE ASIA-PACIFIC CALL CENTER PLATFORMS MARKET
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET GUIDE
2.2.4 COMPANY POSITIONING GRID
2.2.5 COMAPANY MARKET SHARE ANALYSIS
2.2.6 MULTIVARIATE MODELLING
2.2.7 TOP TO BOTTOM ANALYSIS
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 VENDOR SHARE ANALYSIS
2.2.10 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.11 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3 MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHT
5.1 PORTERS FIVE FORCES
5.2 REGULATORY STANDARDS
5.3 TECHNOLOGICAL TRENDS
5.4 PATENT ANALYSIS
5.5 CASE STUDY
5.6 VALUE CHAIN ANALYSIS
5.7 COMPANY COMPARITIVE ANALYSIS
6 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY TYPE
6.1 OVERVIEW
6.2 INBOUND CALL CENTER
6.3 OUTBOUND CALL CENTER
6.4 BLENDED CALL CENTER
6.5 IN-HOUSE CALL CENTER
6.6 OUTSOURCED CALL CENTER
6.7 OFFSHORE CALL CENTER
6.8 VIRTUAL CALL CENTER
7 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY OFFERING
7.1 OVERVIEW
7.2 SOFTWARE
7.2.1 CONTACT ROUTING SOFTWARE
7.2.2 QUALITY MANAGEMENT SOFTWARE
7.2.3 SPEECH/TEXT ANALYTICS SOFTWARE
7.2.4 WORKFORCE MANAGEMNET SOFTWARE
7.2.5 CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
7.2.6 INTEGRATED VOICE RESPONSE SOFTWARE
7.2.7 OUTBOUND DAILING SOFTWARE
7.2.8 POST-CONTACT SURVEY SOFTWARE
7.3 SERVICES
7.3.1 CONSULTING
7.3.2 IMPLEMENTATION & INTEGRATION
8 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODE
8.1 OVERVIEW
8.2 ON-PREMISE
8.3 HYBRID
8.4 CLOUD
9 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY ENTERPRISE SIZE
9.1 OVERVIEW
9.2 SMALL ENTERPRISE
9.3 MEDIUM ENTERPRISE
9.4 LARGE ENTERPRISE
10 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY END USER
10.1 OVERVIEW
10.2 RETAIL
10.3 MANUFACTURING
10.4 HEALTHCARE
10.5 TRAVEL & HOSPITALITY
10.6 TRANSPORTATION & LOGISTICS
10.7 MEDIA & ENTERTAINMENT
10.8 GOVERNMENT
10.9 EDUCATION
10.1 BFSI
10.11 IT & TELECOMMUNICATION
10.12 OTHERS
11 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, BY GEOGRAPHY
ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
11.1 ASIA PACIFIC
11.1.1 JAPAN
11.1.2 CHINA
11.1.3 SOUTH KOREA
11.1.4 INDIA
11.1.5 AUSTRALIA
11.1.6 NEW ZEALAND
11.1.7 SINGAPORE
11.1.8 THAILAND
11.1.9 MALAYSIA
11.1.10 INDONESIA
11.1.11 PHILIPPINES
11.1.12 TAIWAN
11.1.13 VIETNAM
11.1.14 REST OF ASIA PACIFIC
11.2 KEY PRIMARY INSIGHTS: BY MAJOR COUNTRIES
12 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET,COMPANY LANDSCAPE
12.1 COMPANY SHARE ANALYSIS: ASIA PACIFIC
12.2 MERGERS & ACQUISITIONS
12.3 NEW PRODUCT DEVELOPMENT AND APPROVALS
12.4 EXPANSIONS
12.5 REGULATORY CHANGES
12.6 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
13 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, SWOT & DBMR ANALYSIS
14 ASIA-PACIFIC CALL CENTER PLATFORMS MARKET, COMPANY PROFILE
14.1 ORACLE
14.1.1 COMPANY SNAPSHOT
14.1.2 REVENUE ANALYSIS
14.1.3 GEOGRAPHIC PRESENCE
14.1.4 PRODUCT PORTFOLIO
14.1.5 RECENT DEVELOPMENT
14.2 IBM
14.2.1 COMPANY SNAPSHOT
14.2.2 REVENUE ANALYSIS
14.2.3 GEOGRAPHIC PRESENCE
14.2.4 PRODUCT PORTFOLIO
14.2.5 RECENT DEVELOPMENT
14.3 MICROSOFT
14.3.1 COMPANY SNAPSHOT
14.3.2 REVENUE ANALYSIS
14.3.3 GEOGRAPHIC PRESENCE
14.3.4 PRODUCT PORTFOLIO
14.3.5 RECENT DEVELOPMENT
14.4 VMWARE, INC.
14.4.1 COMPANY SNAPSHOT
14.4.2 REVENUE ANALYSIS
14.4.3 GEOGRAPHIC PRESENCE
14.4.4 PRODUCT PORTFOLIO
14.4.5 RECENT DEVELOPMENT
14.5 DELL, INC
14.5.1 COMPANY SNAPSHOT
14.5.2 REVENUE ANALYSIS
14.5.3 GEOGRAPHIC PRESENCE
14.5.4 PRODUCT PORTFOLIO
14.5.5 RECENT DEVELOPMENT
14.6 GOOGLE
14.6.1 COMPANY SNAPSHOT
14.6.2 REVENUE ANALYSIS
14.6.3 GEOGRAPHIC PRESENCE
14.6.4 PRODUCT PORTFOLIO
14.6.5 RECENT DEVELOPMENT
14.7 CISCO SYSTEMS, INC.
14.7.1 COMPANY SNAPSHOT
14.7.2 REVENUE ANALYSIS
14.7.3 GEOGRAPHIC PRESENCE
14.7.4 PRODUCT PORTFOLIO
14.7.5 RECENT DEVELOPMENT
14.8 RACKSPACE TECHNOLOGY
14.8.1 COMPANY SNAPSHOT
14.8.2 REVENUE ANALYSIS
14.8.3 GEOGRAPHIC PRESENCE
14.8.4 PRODUCT PORTFOLIO
14.8.5 RECENT DEVELOPMENT
14.9 REDCENTRIC PLC
14.9.1 COMPANY SNAPSHOT
14.9.2 REVENUE ANALYSIS
14.9.3 GEOGRAPHIC PRESENCE
14.9.4 PRODUCT PORTFOLIO
14.9.5 RECENT DEVELOPMENT
14.1 GETRONICS
14.10.1 COMPANY SNAPSHOT
14.10.2 REVENUE ANALYSIS
14.10.3 GEOGRAPHIC PRESENCE
14.10.4 PRODUCT PORTFOLIO
14.10.5 RECENT DEVELOPMENT
14.11 NEC CORPORATION
14.11.1 COMPANY SNAPSHOT
14.11.2 REVENUE ANALYSIS
14.11.3 GEOGRAPHIC PRESENCE
14.11.4 PRODUCT PORTFOLIO
14.11.5 RECENT DEVELOPMENT
14.12 AMEYO
14.12.1 COMPANY SNAPSHOT
14.12.2 REVENUE ANALYSIS
14.12.3 GEOGRAPHIC PRESENCE
14.12.4 PRODUCT PORTFOLIO
14.12.5 RECENT DEVELOPMENT
14.13 CITRIX SYSTEMS, INC.
14.13.1 COMPANY SNAPSHOT
14.13.2 REVENUE ANALYSIS
14.13.3 GEOGRAPHIC PRESENCE
14.13.4 PRODUCT PORTFOLIO
14.13.5 RECENT DEVELOPMENT
14.14 NTT LIMITED
14.14.1 COMPANY SNAPSHOT
14.14.2 REVENUE ANALYSIS
14.14.3 GEOGRAPHIC PRESENCE
14.14.4 PRODUCT PORTFOLIO
14.14.5 RECENT DEVELOPMENT
14.15 TRANSCOM
14.15.1 COMPANY SNAPSHOT
14.15.2 REVENUE ANALYSIS
14.15.3 GEOGRAPHIC PRESENCE
14.15.4 PRODUCT PORTFOLIO
14.15.5 RECENT DEVELOPMENT
14.16 SYKES ENTERPRISES, INCORPORATED
14.16.1 COMPANY SNAPSHOT
14.16.2 REVENUE ANALYSIS
14.16.3 GEOGRAPHIC PRESENCE
14.16.4 PRODUCT PORTFOLIO
14.16.5 RECENT DEVELOPMENT
14.17 HINDUJA GLOBAL SOLUTIONS LTD
14.17.1 COMPANY SNAPSHOT
14.17.2 REVENUE ANALYSIS
14.17.3 GEOGRAPHIC PRESENCE
14.17.4 PRODUCT PORTFOLIO
14.17.5 RECENT DEVELOPMENT
14.18 WIPRO
14.18.1 COMPANY SNAPSHOT
14.18.2 REVENUE ANALYSIS
14.18.3 GEOGRAPHIC PRESENCE
14.18.4 PRODUCT PORTFOLIO
14.18.5 RECENT DEVELOPMENT
14.19 TTEC
14.19.1 COMPANY SNAPSHOT
14.19.2 REVENUE ANALYSIS
14.19.3 GEOGRAPHIC PRESENCE
14.19.4 PRODUCT PORTFOLIO
14.19.5 RECENT DEVELOPMENT
14.2 ALORICA, INC
14.20.1 COMPANY SNAPSHOT
14.20.2 REVENUE ANALYSIS
14.20.3 GEOGRAPHIC PRESENCE
14.20.4 PRODUCT PORTFOLIO
14.20.5 RECENT DEVELOPMENT
NOTE: THE COMPANIES PROFILED IS NOT EXHAUSTIVE LIST AND IS AS PER OUR PREVIOUS CLIENT REQUIREMENT. WE PROFILE MORE THAN 100 COMPANIES IN OUR STUDY AND HENCE THE LIST OF COMPANIES CAN BE MODIFIED OR REPLACED ON REQUEST
15 CONCLUSION
16 QUESTIONNAIRE
17 RELATED REPORTS
18 ABOUT DATA BRIDGE MARKET RESEARCH
