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Global Business Process as a Service (BPaaS) Market – Industry Trends and Forecast to 2028

  • ICT
  • Published Report
  • Jan 2021
  • Global
  • 350 Pages
  • No of Tables: 220
  • No of Figures: 60
  • ICT
  • Published Report
  • Jan 2021
  • Global
  • 350 Pages
  • No of Tables: 220
  • No of Figures: 60

Global Business Process as a Service (BPaaS) Market, By Solution (Platform and Services), Deployment Model (Public Cloud, Private Cloud and Hybrid), Business Process (Finance and Accounting, Human Resource (HR & Payroll), Sales and Marketing, Customer Service and Support (Customer Experience), Operations, Analytics, Procurement and Supply Chain Management and Others), Organization Size (Large Enterprises and Small and Medium-Sized Enterprises (SMES)), Application (Supportive, Managerial, Operational and Connected Market Area), Cloud Delivery Model (SaaS Based Business Process Service (SaaS BP Service), PaaS Based Business Process Service (PaaS BP Service) and IaaS Based Business Process Service (IaaS BP Service)), End-User (Banking, Financial Services, and Insurance (BFSI), Government, IT and Telecommunication, Manufacturing, Healthcare, Retail and E-Commerce, Media and Entertainment and Others), Country (U.S., Canada and Mexico, U.K., Germany, France, Spain, Italy, Netherlands, Switzerland, Russia, Belgium, Turkey, Rest of Europe, China, South Korea, Japan, India, Australia, Singapore, Malaysia, Indonesia, Thailand, Philippines, Rest of Asia-Pacific, South Africa, Saudi Arabia, U.A.E., Israel, Egypt, Rest of Middle East and Africa, Brazil, Argentina and Rest of South America) Industry Trends and Forecast to 2028

Business Process as a Service (BPaaS) MarketMarket Analysis and Insights: Global Business Process as a Service (BPaaS) Market

The business process as a service (BPaaS) market is expected to gain market growth in the forecast period of 2021 to 2028. Data Bridge Market Research analyses that the market is growing with a CAGR of 12.7% in the forecast period of 2021 to 2028 and is expected to reach USD 119,238.87 million by 2028. The growing adoption of service models with payment system is acting as a major factor for the growth of the business process as a service (BPaaS) market.

Business process as a service (BPaaS) is defined as the delivery of cloud-sourced and multitenancy-built business process outsourcing (BPO) services. Services are often automated and there is no publicly dedicated labour pool per client when human process actors are needed. The pricing models are commercial words based on usage or on subscription. The BPaaS model as a cloud service is accessed through Internet-based technologies.

Growing requirement of companies to comply with information security regulations to dodge massive fines and to implant trust among their customers is acting as a major factor which is driving the growth of the business process as a service (BPaaS) market. The rising data security concerns rising due to external hacks as well as internal security lapses is acting as a major factor which is restraining the growth of the business process as a service (BPaaS) market. The use of business process as a service (BPaaS) for streamlining the multiple workflows by scheduling them in an automated manner is a major factor which will create an opportunity for the growth of the business process as a service (BPaaS) market. The integration issues arising with third party vendors are a major factor which is posing a challenge for the growth of the business process as a service (BPaaS) market.

This business process as a service (BPaaS) market report provides details of market share, new developments, and product pipeline analysis, impact of domestic and localised market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, product approvals, strategic decisions, product launches, geographic expansions, and technological innovations in the market. To understand the analysis and the business process as a service (BPaaS) market scenario contact Data Bridge Market Research for an Analyst Brief, our team will help you create a revenue impact solution to achieve your desired goal.

Business Process as a Service (BPaaS) MarketBusiness Process as a Service (BPaaS) Market Scope and Market Size

The business process as a service (BPaaS) market is segmented on the basis of solution, deployment model, business process, organization size, application, cloud delivery model and end user. The growth among segments helps you analyse niche pockets of growth and strategies to approach the market and determine your core application areas and the difference in your target markets.

  • On the basis of solution, the business process as a service (BPaaS) market is segmented into platform and services. In 2021, platform segment held the largest share in the solution segment due to the growing concern of organization towards enhancing the customer experience.
  • On the basis of deployment model, the business process as a service (BPaaS) market is segmented into public cloud, private cloud and hybrid. In 2021, public cloud segment held the largest share in the deployment model segment due to the growing digitalization among industries.
  • On the basis of business process, the business process as a service (BPaaS) market is segmented into finance and accounting, human resource (HR & payroll), sales and marketing, customer service and support (customer experience), operations, analytics, procurement and supply chain management and others. In 2021, human resource (HR & payroll) segment held the largest share in the business process segment due to the growing concern for improving employee productivity which has increase the demand for BPaaS.
  • On the basis of organization size, the business process as a service (BPaaS) market is segmented into large enterprises and small and medium-sized enterprises (SMES). In 2021, large enterprises segment held the largest share in the organization size segment due to the growing amount of unstructured data which increases the demand of BPaaS.
  • On the basis of application, the business process as a service (BPaaS) market is segmented into supportive, managerial, operational and connected market area. In 2021, managerial segment held the largest share in the application segment due to growing digitalization in the organization.
  • On the basis of cloud delivery model, the business process as a service (BPaaS) market is segmented into SaaS based business process service (SaaS BP service), PaaS based business process service (PaaS BP service) and IAaS based business process service (IaaS BP service). In 2021, SaaS based business process service (SaaS BP service) segment held the largest share in the application segment due to the growing BYOD trend in the organization which has resulted in increasing the demand for BPaaS.
  • On the basis of end user, the business process as a service (BPaaS) market is segmented into banking, financial services, and insurance (BFSI), government, IT and telecommunication, manufacturing, healthcare, retail and e-commerce, media and entertainment and others. In 2021, banking, financial services, and insurance (BFSI) segment held the largest share in the end user segment due to the growing adoption of big data and internet penetration which has resulted in increasing the BPaaS.

Business Process as a Service (BPaaS) MarketGlobal Business Process as a Service (BPaaS) Market Country Level Analysis

Global business process as a service (BPaaS) market is analysed and market size information is provided by the country, solution, deployment model, business process, organization size, application, cloud delivery model and end user as referenced above.

The countries covered in global business process as a service (BPaaS) market report are the U.S., Canada and Mexico, U.K., Germany, France, Spain, Italy, Netherlands, Switzerland, Russia, Belgium, Turkey, rest of Europe, China, South Korea, Japan, India, Australia, Singapore, Malaysia, Indonesia, Thailand, Philippines, rest of Asia-Pacific, South Africa, Saudi Arabia, U.A.E., Israel, Egypt, rest of Middle East and Africa, Brazil, Argentina and rest of South America.

The U.S. dominates the North America business process as a service (BPaaS) market owing to the presence of top business process as a service (BPaaS) service providers based on platform segment and the high adoption rate of cloud computing across the region. However, Germany has the growing need of business process as a service (BPaaS) among the business organizations in the Europe business process as a service (BPaaS) market to deploy a holistic solutions as business process as a service (BPaaS) to address the overall cost of service delivery for platform solution instead of just operational cost which is contributing to the growth of the country. China is witnessing expansion of platform based enterprise sector and broadband penetration in the Asia-Pacific business process as a service (BPaaS) market which is contributing to the growth of the country.

The country section of the report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as new sales, replacement sales, country demographics, regulatory acts and import-export tariffs are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of sales channels are considered while providing forecast analysis of the country data.

Rising Demand of Business Process as a Service (BPaaS)

The business process as a service (BPaaS) market also provides you with detailed market analysis for every country growth in industry with sales, components sales, impact of technological development in business process as a service (BPaaS) and changes in regulatory scenarios with their support for the business process as a service (BPaaS) market. The data is available for historic period 2011 to 2019.

Competitive Landscape and Business Process as a Service (BPaaS) Market Share Analysis

The business process as a service (BPaaS) market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, company strengths and weaknesses, product launch, product trials pipelines, product approvals, patents, product width and breadth, application dominance, technology lifeline curve. The above data points provided are only related to the companies’ focus related to global business process as a service (BPaaS) market.

The major players covered in the global business process as a service (BPaaS) market report are IBM Corporation, Capgemini, Cognizant, Oracle, Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., DXC Technology Company, Open Text Corporation, FUJITSU, Genpact, ADP, Inc., Alight, UKG Inc., WNS (Holdings) Ltd., Conduent, Inc., Expertel S.A “proceedit”, TIBCO Software Inc., Entercoms, Avaloq, Scheer PAS Deutschland GmbH, Ceridian HCM, Inc. among other domestic and global players. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

Many product developments are also initiated by the companies worldwide which are also accelerating the growth of business process as a service (BPaaS) market.

For instance,

  • In May 2020, Wipro Limited announced launch of finance and accounting business-process-as-a-service in partnership with NetSuite. This F&A BPaaS is an end-to-end business process solution which helps to improve business agility, user experience and process efficiency. BPaaS empowers customers to manage and control their finance and accounting processes on a standardized platform. This has helped the company to enhance their product portfolio in the market.

Partnership, joint ventures and other strategies enhances the company market share with increased coverage and presence. It also provides the benefit for organisation to improve their offering for business process as a service (BPaaS) through expanded range of size.


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Frequently Asked Questions

Business Process as a Service (BPaaS) Market is growing with a CAGR of 12.7% during the forecast period of 2021 to 2028.
Business Process as a Service (BPaaS) Market value at an USD 119,238.87 million during the forecast period of 2021 to 2028.
Global Business Process as a Service (BPaaS) Market segregated By Application such as Supportive, Managerial, Operational and Connected Market Area), Cloud Delivery Model (SaaS Based Business Process Service (SaaS BP Service), PaaS Based Business Process Service (PaaS BP Service) and IaaS Based Business Process Service (IaaS BP Service).
The major players covered in the global business process as a service (BPaaS) market report are IBM Corporation, Capgemini, Cognizant, Oracle, Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., DXC Technology Company, Open Text Corporation, FUJITSU, Genpact, ADP, Inc., Alight, UKG Inc., WNS (Holdings) Ltd., Conduent, Inc., Expertel S.A “proceedit”, TIBCO Software Inc., Entercoms, Avaloq, Scheer PAS Deutschland GmbH, Ceridian HCM, Inc. among other domestic and global players.