Middle East and Africa Telecom Managed Services Market – Industry Trends and Forecast to 2029

Middle East and Africa Telecom Managed Services Market By Type (Managed Data Center Services, Managed Network Services, Managed Communication and Collaboration Services, Managed Security Services, Managed Mobility Services, and Others), Managed Information Service (MIS) (Business Process Management, Managed Operational Support Systems/Business Support Systems, Project & Portfolio Management, and Others), Deployment Model (On-Premise and Cloud), Organization Size (Large Enterprises and Small and Medium Enterprises (SMES)) - Industry Trends and Forecast to 2029.

Market Analysis and Insights

The role of telecom managed services is to assist the organization in inducing focus towards operational efficiency by managing business activities and strategies. The telecom managed services help organizations maintain the IT infrastructure and further provide business-critical service functions. The rising adoption of cloud computing technologies by small and medium-scale enterprises and rising advancement in technology such as mobility services and big data services to improve operational efficiency are the major factors responsible for the growth of the Middle East and Africa telecom managed services market. However, a dearth of skilled professionals or trained personnel may restrain the Middle East and Africa telecom managed services market growth.

Data Bridge Market Research analyses that the Middle East and Africa telecom managed services market is expected to reach the value of USD 4,468.01 million by 2029, at a CAGR of 12.9% during the forecast period. "Managed data center services" accounts for the largest system segment in the telecom managed services market. The telecom managed services market report also covers pricing analysis, patent analysis, and technological advancements in depth.     

Market Definition

A managed service is the task handled by a third party, frequently in the context of the business it services. Managed services are used to cut expenses, enhance service quality, or free up internal teams to work on duties that are unique to the specific company, and it is a means to delegate general chores to a specialist. A managed service provider is a business that offers these services. A managed services provider is often an IT services provider that manages and assumes responsibility for providing a defined set of services to its clients.

Telecom managed services enable organizations to reduce their costs in business operations, which allows them to concentrate more on essential business exercises and fundamental techniques, cut down dangers related to business operations, and upgrade operational effectiveness and precision.

Middle East and Africa Telecom Managed Services Market Dynamics

• Increasing need for business agility

Business agility has the capability to sustain its maximum potential both its terms of profits and its employees amidst a dynamic external and internal environment. It enables organizations to innovate and deliver more effectively, thus turning market disruption into a competitive advantage while thriving in complex environments.

• Rising customer focus towards enhanced efficiency, cost efficiency, and easy deployment

Managed services are a very cost-effective practice used widely in today's digitization world. It further enables the business owners to reduce the burden of work and concentrate on other core aspects of their operation. Developed countries such as Japan, China, and India always prefer outsourcing their business processes.

• Growing preference for cloud technology and its significance in process automation

Digital technologies have created new opportunities for business leaders. Traditional operations and business process management models are reinventing into more intelligent workflows using automation, artificial intelligence, the internet of things (IoT), the cloud, and other new technologies. Businesses must constantly evolve to more intelligent, fully orchestrated processes that consider clients, employees, suppliers and business partners alike to remain relevant and continue their growth.    

• Surging demand for data centers

COVID-19 has led to a high generation of data as people have started working from home, organizations are getting digitally transformed, and organization is adopting various digital technologies. The increasing flow of data needs to be operated and stored, aided by data centers. Thus, a number of data centers are increasing the demand for their management services, which is one of the major factors for the market growth in the forecast period.

Opportunity

• Emergence of digital technologies, namely AI, IoT, and cloud computing

Cloud computing has turned out to be a major driving force for digital transformation across industries. Not only does it provide unparalleled agility, but it also reduces operational and management overheads. Several governments and businesses are starting to leverage this technology and slowly gaining popularity across several verticals. The potential has become so open that the notion of the cloud is limited to only IT functions has completely changed. This is further integrated with other technologies such as artificial intelligence (AI), the internet of things (IoT), and edge computing, among others.

Restraints/Challenges

• Growing concerns regarding data security and privacy concerns

Data security has become more important than ever, leaving many people curious about how companies handle data security. While business process outsourcing is increasing in popularity, many organizations fear working with a third-party company could put their data at risk. In essence, the rising data security concerns due to external hacks and internal security lapses are a major factor that may hinder the growth of the telecom managed services market.

COVID-19 Impact on Middle East and Africa Telecom Managed Services Market

COVID-19 significantly impacted the managed service market as almost every country has opted for the shutdown of corporate facilities. So companies faced issues while operating remotely in the initial phase.

However, the growth of the managed service market post-pandemic period is attributed to the increasing demand for digital skills in underdeveloped economies.

Service providers are making various strategic decisions to bounce back post-COVID-19. The players are conducting multiple research and development activities to improve these services' technology. With this, the companies will bring advanced technologies to the market.

Recent Developments

• In September 2021, Huawei Technologies Co., Ltd. announced they had signed an ICT and managed services agreement with Ooredoo Oman. Under this, the company will provide Ooredoo with network performance management services and operations and maintenance. Thus with this, the company is expanding its client base in the market
• In November 2020, Telefonaktiebolaget LM Ericsson announced they had opened a new managed services center in Turkey. The company will promote high-value engineering and design solutions based on next-generation technologies, including Artificial Intelligence (AI) and Machine Learning. Thus with this, the company will expand its business in the region

Middle East and Africa Telecom Managed Services Market Scope

The Middle East and Africa telecom managed services market is segmented based on type, managed information service (MIS), deployment model, and organization size. The growth amongst these segments will help you analyze major growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Type

• Managed Data Center Services
• Managed Network Services
• Managed Communication And Collaboration Services
• Managed Security Services
• Managed Mobility Services
• Others

On the basis of type, the Middle East and Africa telecom managed services market is segmented into managed data center services, managed network services, managed communication and collaboration services, managed security services, managed mobility services, and others.

Managed Information Service (MIS)

• Business Process Management
• Managed Operational Support Systems/Business Support Systems
• Project & Portfolio Management
• Others

On the basis of managed information service (MIS), the Middle East and Africa telecom managed services market is segmented into business process management, managed operational support systems/business support systems, project & portfolio management, and others.

Deployment Model

• Cloud
• On-Premise

On the basis of deployment model, the Middle East and Africa telecom managed services market has been segmented into on-premise and cloud.

Organization Size

• Large Enterprises
• Small And Medium Enterprises (SMES)

On the basis of organization size, the Middle East and Africa telecom managed services market is segmented into large enterprises and small and medium enterprises (SMES).

Middle East and Africa Telecom Managed Services Market

The Middle East and Africa telecom managed services market is analyzed, and market size insights and trends are provided by country, type, managed information service (MIS), deployment model, and organization size as referenced above.

The Middle East and Africa telecom managed services market covers countries such as Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of the Middle East and Africa.

Saudi Arabia is expected to dominate the Middle East and Africa telecom managed services market owing to the country's huge growth in the telecommunication industry. Increasing efforts of the government and key regional players to develop better information and communications technology (ICT) infrastructure development programs contribute significantly to the region's growth in the market. Moreover, some underdeveloped countries in this region do not have access to technological services due to the region's slow growth.

The country section of the telecom managed services market report also provides individual market impacting factors and domestic regulation changes that impact the market's current and future trends. Data points such as new sales, replacement sales, country demographics, disease epidemiology, and import-export tariffs are some of the significant pointers used to forecast the market scenario for individual countries. Also, the presence and availability of the Middle East and African brands and their challenges faced due to large or scarce competition from local and domestic brands and the impact of sales channels are considered while providing forecast analysis of the country data.

Competitive Landscape and Middle East and Africa Telecom Managed Services Market Share Analysis

Middle East and Africa telecom managed services market competitive landscape provides details of the competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, solution launch, product width and breadth, application dominance. The above data points are only related to the companies' focus on the Middle East and Africa telecom managed services market.

Some of the major players operating in the Middle East and Africa telecom managed services market are FUJITSU, DXC Technology Company, IBM Corporation, Cognizant, Wipro Limited, Capgemini, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA Corporation, Verizon, Cisco Systems, Inc., ZTE Corporation, Huawei Technologies Co., Ltd., Telefonaktiebolaget LM Ericsson, AT&T Intellectual Property, Nokia Corporation, Lumen Technologies, RACKSPACE TECHNOLOGY, INC., Comarch SA, Tech Mahindra Limited, Infosys Limited, BT, among others.