Table of Content
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF THE THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET
1.4 LIMITATIONS
1.5 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 MARKETS COVERED
2.2 GEOGRAPHICAL SCOPE
2.3 YEARS CONSIDERED FOR THE STUDY
2.4 CURRENCY AND PRICING
2.5 DBMR TRIPOD DATA VALIDATION MODEL
2.6 MULTIVARIATE MODELLING
2.7 LOCATION LIFELINE CURVE
2.8 MARKET CHALLENGE MATRIX
2.9 MARKET END-USER COVERAGE GRID
2.1 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS
2.11 DBMR MARKET POSITION GRID
2.12 VENDOR SHARE ANALYSIS
2.13 SECONDARY SOURCES
2.14 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 PORTER’S FIVE FORCES
4.2 PATENT ANALYSIS
4.3 TECHNOLOGICAL MAP
4.4 BUSINESS MODEL AND PRICING ASSESSMENT OF KEY PLAYERS
4.4.1 GENPACT
4.4.2 CONCENTRIX CORPORATION
4.4.3 IBM
4.5 INSIGHT FOR IPO LISTING FOR KEY PLAYERS, IPO PRICING, KEY CONSIDERATION, AND CHALLENGES
4.5.1 GENPACT
4.5.2 CONCENTRIX CORPORATION
4.5.3 IBM
4.5.4 ACCENTURE
4.5.5 WIPRO LIMITED
4.6 VALUE CHAIN ANALYSIS
4.7 COMPANY COMPARATIVE ANALYSIS
4.7.1 WIPRO LIMITED
4.7.2 INFOSYS LIMITED
4.7.3 COGNIZANT
4.8 CASE STUDIES
4.9 REGULATORY SYTANDARDS
5 MARKET OVERVIEW
5.1 DRIVERS
5.1.1 INCREASING NEED FOR BUSINESS AGILITY
5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY
5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION
5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT
5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA
5.2 RESTRAINTS
5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN
5.2.2 STRINGENT GOVERNMENT REGULATIONS
5.3 OPPORTUNITIES
5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS
5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING
5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING
5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO)
5.4 CHALLENGES
5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE
5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO)
5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS
6 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY LOCATION
6.1 OVERVIEW
6.2 OFFSHORE
6.3 ONSHORE
6.4 NEARSHORE
7 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
7.1 OVERVIEW
7.2 VOICE PROCESSING
7.2.1 INBOUND
7.2.2 OUTBOUND
7.2.3 SURVEY AND MARKET RESEARCH
7.3 TELEMARKETING SERVICES
7.4 IMAGE EDITING SERVICES
7.5 VIRTUAL STAFFING SERVICES
7.6 3D VISUALIZATION SERVICES
7.6.1 3D ANIMATION
7.6.2 CAD MODELING
7.6.3 3D ILLUSTRATION
7.6.4 3D DEVELOPMENT
7.6.5 OTHERS
7.7 OTHERS
8 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION
8.1 OVERVIEW
8.2 CUSTOMER CARE
8.3 FINANCE AND ACCOUNTING
8.4 TALENT AND HR SERVICES
8.5 SALES AND MARKETING
8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN
8.7 FACILITIES AND ADMINISTRATION
8.8 PRODUCT ENGINEERING
8.9 TRAINING
8.1 OTHERS
9 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE
9.1 OVERVIEW
9.2 CLOUD
9.3 ON PREMISE
10 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE
10.1 OVERVIEW
10.2 LARGE ENTERPRISES
10.2.1 CLOUD
10.2.2 ON PREMISE
10.3 SMALL & MEDIUM ENTERPRISES
10.3.1 CLOUD
10.3.2 ON PREMISE
11 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP
11.1 OVERVIEW
11.2 CAPTIVE
11.3 THIRD PARTY
12 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH
12.1 OVERVIEW
12.2 CONTRACT BASED
12.3 BUNDLED SERVICES
12.4 BEST-SHORE
12.5 FEE FOR SERVICE
13 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER
13.1 OVERVIEW
13.2 IT AND TELECOMMUNICATION
13.2.1 CUSTOMER CARE
13.2.2 FINANCE AND ACCOUNTING
13.2.3 TALENT AND HR SERVICES
13.2.4 SALES AND MARKETING
13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.2.6 FACILITIES AND ADMINISTRATION
13.2.7 PRODUCT ENGINEERING
13.2.8 TRAINING
13.2.9 OTHERS
13.3 MANUFACTURING
13.3.1 CUSTOMER CARE
13.3.2 FINANCE AND ACCOUNTING
13.3.3 TALENT AND HR SERVICES
13.3.4 SALES AND MARKETING
13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.3.6 FACILITIES AND ADMINISTRATION
13.3.7 PRODUCT ENGINEERING
13.3.8 TRAINING
13.3.9 OTHERS
13.4 BFSI
13.4.1 CUSTOMER CARE
13.4.2 FINANCE AND ACCOUNTING
13.4.3 TALENT AND HR SERVICES
13.4.4 SALES AND MARKETING
13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.4.6 FACILITIES AND ADMINISTRATION
13.4.7 PRODUCT ENGINEERING
13.4.8 TRAINING
13.4.9 OTHERS
13.5 GOVERNMENT & DEFENSE
13.5.1 CUSTOMER CARE
13.5.2 FINANCE AND ACCOUNTING
13.5.3 TALENT AND HR SERVICES
13.5.4 SALES AND MARKETING
13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.5.6 FACILITIES AND ADMINISTRATION
13.5.7 PRODUCT ENGINEERING
13.5.8 TRAINING
13.5.9 OTHERS
13.6 TRANSPORTATION AND LOGISTICS
13.6.1 CUSTOMER CARE
13.6.2 FINANCE AND ACCOUNTING
13.6.3 TALENT AND HR SERVICES
13.6.4 SALES AND MARKETING
13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.6.6 FACILITIES AND ADMINISTRATION
13.6.7 PRODUCT ENGINEERING
13.6.8 TRAINING
13.6.9 OTHERS
13.7 RETAIL AND E-COMMERCE
13.7.1 CUSTOMER CARE
13.7.2 FINANCE AND ACCOUNTING
13.7.3 TALENT AND HR SERVICES
13.7.4 SALES AND MARKETING
13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.7.6 FACILITIES AND ADMINISTRATION
13.7.7 PRODUCT ENGINEERING
13.7.8 TRAINING
13.7.9 OTHERS
13.8 TRAVEL AND HOSPITALITY
13.8.1 CUSTOMER CARE
13.8.2 FINANCE AND ACCOUNTING
13.8.3 TALENT AND HR SERVICES
13.8.4 SALES AND MARKETING
13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.8.6 FACILITIES AND ADMINISTRATION
13.8.7 PRODUCT ENGINEERING
13.8.8 TRAINING
13.8.9 OTHERS
13.9 HEALTHCARE
13.9.1 CUSTOMER CARE
13.9.2 FINANCE AND ACCOUNTING
13.9.3 TALENT AND HR SERVICES
13.9.4 SALES AND MARKETING
13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.9.6 FACILITIES AND ADMINISTRATION
13.9.7 PRODUCT ENGINEERING
13.9.8 TRAINING
13.9.9 OTHERS
13.1 ENERGY AND UTILITIES
13.10.1 CUSTOMER CARE
13.10.2 FINANCE AND ACCOUNTING
13.10.3 TALENT AND HR SERVICES
13.10.4 SALES AND MARKETING
13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.10.6 FACILITIES AND ADMINISTRATION
13.10.7 PRODUCT ENGINEERING
13.10.8 TRAINING
13.10.9 OTHERS
13.11 EDUCATION
13.11.1 CUSTOMER CARE
13.11.2 FINANCE AND ACCOUNTING
13.11.3 TALENT AND HR SERVICES
13.11.4 SALES AND MARKETING
13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN
13.11.6 FACILITIES AND ADMINISTRATION
13.11.7 PRODUCT ENGINEERING
13.11.8 TRAINING
13.11.9 OTHERS
13.12 OTHERS
14 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE
14.1 COMPANY SHARE ANALYSIS: THAILAND
15 SWOT ANALYSIS
16 COMPANY PROFILE
16.1 GENPACT
16.1.1 COMPANY SNAPSHOT
16.1.2 REVENUE ANALYSIS
16.1.3 SOLUTION PORTFOLIO
16.1.4 RECENT DEVELOPMENTS
16.2 CONCENTRIX CORPORATION
16.2.1 COMPANY SNAPSHOT
16.2.2 REVENUE ANALYSIS
16.2.3 SERVICE PORTFOLIO
16.2.4 RECENT DEVELOPMENTS
16.3 IBM CORPORATION
16.3.1 COMPANY SNAPSHOT
16.3.2 REVENUE ANALYSIS
16.3.3 SERVICE PORTFOLIO
16.3.4 RECENT DEVELOPMENTS
16.4 ACCENTURE
16.4.1 COMPANY SNAPSHOT
16.4.2 REVENUE ANALYSIS
16.4.3 SERVICE PORTFOLIO
16.4.4 RECENT DEVELOPMENTS
16.5 WIPRO LIMITED
16.5.1 COMPANY SNAPSHOT
16.5.2 REVENUE ANALYSIS
16.5.3 SERVICE PORTFOLIO
16.5.4 RECENT DEVELOPMENTS
16.6 INFOSYS LIMITED
16.6.1 COMPANY SNAPSHOT
16.6.2 REVENUE ANALYSIS
16.6.3 SERVICE PORTFOLIO
16.6.4 RECENT DEVELOPMENTS
16.7 AMDOCS
16.7.1 COMPANY SNAPSHOT
16.7.2 REVENUE ANALYSIS
16.7.3 SERVICE PORTFOLIO
16.7.4 RECENT DEVELOPMENTS
16.8 CAPGEMINI
16.8.1 COMPANY SNAPSHOT
16.8.2 REVENUE ANALYSIS
16.8.3 SERVICE PORTFOLIO
16.8.4 RECENT DEVELOPMENTS
16.9 CBRE
16.9.1 COMPANY SNAPSHOT
16.9.2 REVENUE ANALYSIS
16.9.3 SERVICES PORTFOLIO
16.9.4 RECENT DEVELOPMENTS
16.1 CGI INC.
16.10.1 COMPANY SNAPSHOT
16.10.2 REVENUE ANALYSIS
16.10.3 SERVICE PORTFOLIO
16.10.4 RECENT DEVELOPMENTS
16.11 COGNIZANT
16.11.1 COMPANY SNAPSHOT
16.11.2 REVENUE ANALYSIS
16.11.3 SERVICE PORTFOLIO
16.11.4 RECENT DEVELOPMENTS
16.12 EXLSERVICE HOLDINGS, INC.
16.12.1 COMPANY SNAPSHOT
16.12.2 REVENUE ANALYSIS
16.12.3 SERVICE PORTFOLIO
16.12.4 RECENT DEVELOPMENTS
16.13 HCL TECHNOLOGIES LIMITED
16.13.1 COMPANY SNAPSHOT
16.13.2 REVENUE ANALYSIS
16.13.3 SERVICE PORTFOLIO
16.13.4 RECENT DEVELOPMENTS
16.14 NCR CORPORATION
16.14.1 COMPANY SNAPSHOT
16.14.2 REVENUE ANALYSIS
16.14.3 SERVICE PORTFOLIO
16.14.4 RECENT DEVELOPMENTS
16.15 OCTOPUS TECH
16.15.1 COMPANY SNAPSHOT
16.15.2 SERVICES PORTFOLIO
16.15.3 RECENT DEVELOPMENTS
16.16 TECH MAHINDRA LIMITED.
16.16.1 COMPANY SNAPSHOT
16.16.2 REVENUE ANALYSIS
16.16.3 SERVICE PORTFOLIO
16.16.4 RECENT DEVELOPMENTS
16.17 TTEC
16.17.1 COMPANY SNAPSHOT
16.17.2 REVENUE ANALYSIS
16.17.3 SERVICE PORTFOLIO
16.17.4 RECENT DEVELOPMENTS
16.18 UNITY COMMUNICATIONS
16.18.1 COMPANY SNAPSHOT
16.18.2 SERVICE PORTFOLIO
16.18.3 RECENT DEVELOPMENTS
17 QUESTIONNAIRE
18 RELATED REPORTS
List of Table
TABLE 1 REVENUE EARNED FROM TOP CLIENTS
TABLE 2 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY LOCATION, 2021-2030 (USD MILLION)
TABLE 3 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION)
TABLE 4 THAILAND VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 5 THAILAND 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 6 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION)
TABLE 7 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION)
TABLE 8 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION)
TABLE 9 THAILAND LARGE ENTERPRISES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION)
TABLE 10 THAILAND SMALL & MEDIUM ENTERPRISES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION)
TABLE 11 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION)
TABLE 12 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION)
TABLE 13 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION)
TABLE 14 THAILAND IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 15 THAILAND MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 16 THAILAND BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 17 THAILAND GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 18 THAILAND TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 19 THAILAND RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 20 THAILAND TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 21 THAILAND HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 22 THAILAND ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
TABLE 23 THAILAND EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION)
List of Figure
FIGURE 1 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION
FIGURE 2 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DATA TRIANGULATION
FIGURE 3 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DROC ANALYSIS
FIGURE 4 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: REGIONAL VS COUNTRY MARKET ANALYSIS
FIGURE 5 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY RESEARCH ANALYSIS
FIGURE 6 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MULTIVARIATE MODELLING
FIGURE 7 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: LOCATION CURVE
FIGURE 8 THE MARKET CHALLENGE MATRIX BY SERVICE
FIGURE 9 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MARKET END-USER COVERAGE GRID
FIGURE 10 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: INTERVIEW DEMOGRAPHICS
FIGURE 11 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DBMR MARKET POSITION GRID
FIGURE 12 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: VENDOR SHARE ANALYSIS
FIGURE 13 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION
FIGURE 14 INCREASING NEED FOR BUSINESS AGILITY IS EXPECTED TO DRIVE THE THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET GROWTH IN THE FORECAST PERIOD
FIGURE 15 THE OFFSHORE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE OF THE THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET IN 2023 & 2030
FIGURE 16 BPO PROCESS FLOW PRE SHIPMENT
FIGURE 17 BPO PROCESS FLOW POST SHIPMENT
FIGURE 18 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES OF THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET
FIGURE 19 CHANGES IN ORGANIZATION FOR AGILITY
FIGURE 20 PUBLIC CLOUD ADOPTION FOR BUSINESS OPERATIONS
FIGURE 21 AI ADOPTION RATES AROUND THE GLOBE
FIGURE 22 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY LOCATION, 2022
FIGURE 23 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY SERVICE, 2022
FIGURE 24 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY APPLICATION, 2022
FIGURE 25 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY DEPLOYMENT MODE, 2022
FIGURE 26 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY ORGANIZATION SIZE, 2022
FIGURE 27 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OWNERSHIP, 2022
FIGURE 28 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING APPROACH, 2022
FIGURE 29 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY END USER, 2022
FIGURE 30 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY SHARE 2022 (%)
