The global telecom managed services market is experiencing robust growth, driven by the increasing complexity of telecom networks and the rising demand for operational efficiency. Telecom providers are increasingly outsourcing various services such as network management, cloud services, security, data analytics, and customer support to managed service providers (MSPs) to reduce costs, improve service delivery, and enhance customer satisfaction. The market is also benefiting from the rapid 5G deployment, the growing need for network optimization, and the rising adoption of Internet of Things (IoT) devices. Major players like IBM, Accenture, Huawei Technologies, AT&T, and Ericsson dominate the market by offering comprehensive managed services that support network infrastructure, enhance scalability, and ensure security. With increasing digital transformation across industries and a shift towards cloud-based services, the market is expected to see continued growth.
Global Telecom Managed Services Market is valued at USD 25.14 billion in 2023 and is expected to reach USD 77.76 billion by 2031, with a growing CAGR of 15.6% during the forecast period 2024 to 2031.
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Below are the Top Telecom Managed Services Companies with a Significant Market Share:
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Rank
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Company
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Overview
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Product Portfolio
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Sales Geographical Coverage
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Developments
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1.
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IBM Corporation
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IBM Corporation is a global leader in technology and consulting, providing a range of services and solutions across various industries, including the telecom sector. In the global telecom managed services market, IBM offers a comprehensive portfolio of services, including network management, cloud solutions, data analytics, AI-driven automation, and security services. IBM’s Watson AI and hybrid cloud solutions are particularly prominent in helping telecom providers enhance operational efficiency, optimize networks, and improve customer experience. With a strong focus on digital transformation and innovative technologies, IBM is a key player in the telecom industry, providing managed services that help operators meet the growing demand for network optimization, scalability, and security.
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North America, Latin America, Middle East and Africa, Asia-Pacific, and Europe
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In June 2020, IBM Corporation and Wipro Limited Collaborated to help clients accelerate their cloud journey. Together, they have Wipro IBM Novus Lounge in Bangalore, a complete suite of solutions leveraging artificial intelligence, cloud, machine learning, and the Internet of Things. This collaboration will help their customers provide secure and scalable hybrid cloud technology and expand their product portfolio.
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2.
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Accenture
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Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. In the telecom managed services market, Accenture delivers a suite of services focused on network optimization, cloud migration, cybersecurity, and data analytics. The company helps telecom operators modernize their infrastructure, streamline operations, and accelerate their digital transformation. Accenture’s ability to combine industry expertise with cutting-edge technology enables telecom companies to optimize their networks, enhance customer engagement, and drive growth. As a trusted partner, Accenture is deeply involved in supporting telecom providers through their managed services journey, helping them achieve cost reduction, improved performance, and enhanced customer satisfaction.
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North America, South America, Middle East and Africa, Asia-Pacific, and Europe
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In April 2019, Accenture was named as a leader in business mortgage processing outsourcing (BPO) by Everest Group based on two dimensions that are vision & capability and market impact. The company ranked as a leader because of its reengineer processes, and workforce strategies, implement new technologies, streamline operations, and others. This has helped the company grow in the market and sustain in the competition.
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3.
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Huawei Technologies Co., Ltd.
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Huawei Technologies Co., Ltd. is a leading global provider of telecommunications equipment and solutions, including a robust portfolio of managed services for telecom operators. In the global telecom managed services market, Huawei offers services such as network management, cloud computing, 5G solutions, and cybersecurity. Huawei’s managed services are designed to help telecom operators optimize their networks, reduce operational costs, and support the transition to next-generation technologies like 5G and IoT. With a strong focus on innovation and technology leadership, Huawei plays a significant role in enabling telecom companies to enhance service delivery, improve network performance, and deliver seamless customer experiences worldwide.
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Americas, Middle East and Africa, Asia-Pacific, and Europe
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In September 2021, Huawei Technologies Co., Ltd. announced they had signed an ICT and managed services agreement with Ooredoo Oman. Under this, the company will provide Ooredoo with network performance management services and operations and maintenance. Thus, the company is expanding its client base in the market.
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4.
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AT&T Intellectual Property
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AT&T Intellectual Property, part of AT&T Inc., is a major player in the telecommunications industry, providing a variety of managed services that support network management, security, and cloud solutions for telecom companies. AT&T offers managed services that include network optimization, virtualization, and data analytics to help telecom operators improve operational efficiency and customer experience. With its extensive expertise in 5G and IoT technologies, AT&T helps telecom providers deliver scalable, reliable, and secure services to meet the growing demands of modern communication networks. AT&T’s position in the telecom market allows it to provide innovative managed services that support digital transformation and the evolution of network technologies.
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America, Middle East and Africa, Asia-Pacific, and Europe
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In March 2021, AT&T Intellectual Property and Fortinet launched Secure Access Service Edge (SASE), a reality for enterprises. The solution unifies software-defined wide-area network (SD-WAN) with essential network security functions of the SASE framework and 24x7 management. With this, the company is expanding its managed security services portfolio.
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5.
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Verizon
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Verizon is a leading American telecommunications company that provides managed services across the telecom and IT sectors. Verizon’s managed services portfolio includes network management, cloud services, security solutions, and data analytics to help telecom operators optimize their infrastructure, reduce operational complexity, and enhance service delivery. Verizon’s focus on 5G and IoT has made it a key partner for telecom providers looking to modernize their networks and offer cutting-edge services. With its deep expertise in both telecommunications and technology solutions, Verizon continues to play a vital role in helping telecom companies improve efficiency, scalability, and customer satisfaction through advanced managed services.
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North America, Latin America, Middle East and Africa, Asia-Pacific, and Europe
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In April 2022, Verizon entered into a partnership with Nova Credit. The key feature of this partnership was to strengthen easy access to network and device capabilities for the consumer. This partnership will enhance the parental control portfolio using the advanced network. Through this, both the companies will expand their respective market.
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Conclusion
The global telecom managed services market is poised for significant expansion, fueled by the increasing complexity of telecom networks, the rise of 5G technologies, and the growing adoption of cloud and IoT services. Telecom providers are increasingly outsourcing services to managed service providers (MSPs) to optimize operations, reduce costs, and enhance customer experience. Key players such as IBM, Accenture, Huawei Technologies, AT&T, and Ericsson are leading the way by offering comprehensive, scalable solutions that address network management, security, and service delivery needs. With the ongoing digital transformation across industries and a shift towards cloud-based models, the market is set for continued growth.
