Table of Content
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET GUIDE
2.2.4 COMPANY POSITIONING GRID
2.2.5 COMAPANY MARKET SHARE ANALYSIS
2.2.6 MULTIVARIATE MODELLING
2.2.7 TOP TO BOTTOM ANALYSIS
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 VENDOR SHARE ANALYSIS
2.2.10 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.11 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3 MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHT
5.1 PORTERS FIVE FORCES
5.2 REGULATORY STANDARDS
5.3 TECHNOLOGICAL TRENDS
5.3.1 MACHINE LEARNING & DEEP LEARNING
5.3.2 NATURAL LANGUAGE PROCESSING
5.3.3 AUTOMATIC SPEECH RECOGNITION
5.3.4 CLOUD COMPUTING
5.3.5 OTHERS
5.4 PATENT ANALYSIS
5.5 CASE STUDY
5.6 VALUE CHAIN ANALYSIS
5.7 COMPANY COMPARITIVE ANALYSIS
6 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY OFFERING
6.1 OVERVIEW
6.2 SOFTWARE
6.2.1 VOICE ANALYSIS SOFTWARE
6.2.2 LEAD GENERATION
6.2.3 PRE-QUALIFYING LEAD
6.2.4 QUALITY & COMPLIANCE MONITORING
6.2.5 SMART CALL ROUTING
6.2.6 OTHERS
6.3 SERVICES
6.3.1 PROFESSIONAL SERVICES
6.3.1.1. CONSULTING & TRAINING
6.3.1.2. SUPPORT & MAINTENANCE
6.3.1.3. INTEGRATION & IMPLEMENTATION
6.3.2 MANAGED SERVICES
7 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY APPLICATION
7.1 OVERVIEW
7.2 PREDICTIVE CALL ROUTING
7.3 INTERACTIVE VOICE RESPONSE (IVR)
7.4 CONVERSATIONAL AI
7.5 EMOTIONAL INTELLIGENCE AI
7.6 AI-POWERED RECOMMENDATIONS
7.7 CALL ANALYTICS
7.8 GREATER AID IN WORKFORCE MANAGEMENT
7.9 OTHERS
8 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY MODE OF CHANNEL
8.1 OVERVIEW
8.2 PHONE
8.3 SOCIAL MEDIA
8.4 CHAT
8.5 E-MAIL & TEXT
8.6 OTHERS
9 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY DEPLOYMENT MODE
9.1 OVERVIEW
9.2 ON-PREMISES
9.3 CLOUD
10 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY ENTERPRISE SIZE
10.1 OVERVIEW
10.2 SMALL & MEDIUM ENTERPRISE SIZE
10.2.1 BY DEPLOYMENT MODE
10.2.1.1. ON-PREMISES
10.2.1.2. CLOUD
10.3 LARGE ENTERPRISE SIZE
10.3.1 BY DEPLOYMENT MODE
10.3.1.1. ON-PREMISES
10.3.1.2. CLOUD
11 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY CALL CENTER TYPE
11.1 OVERVIEW
11.2 INBOUND
11.3 OUTBOUND
12 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY END USER
12.1 OVERVIEW
12.2 BFSI
12.2.1 BY OFFERING
12.2.1.1. SOFTWARE
12.2.1.2. SERVICES
12.3 EDUCATION
12.3.1 BY OFFERING
12.3.1.1. SOFTWARE
12.3.1.2. SERVICES
12.4 TRANSPORTATION
12.4.1 BY OFFERING
12.4.1.1. SOFTWARE
12.4.1.2. SERVICES
12.5 TRAVEL & HOSPITALITY
12.5.1 BY OFFERING
12.5.1.1. SOFTWARE
12.5.1.2. SERVICES
12.6 HEALTHCARE
12.6.1 BY OFFERING
12.6.1.1. SOFTWARE
12.6.1.2. SERVICES
12.7 E-COMMERCE
12.7.1 BY OFFERING
12.7.1.1. SOFTWARE
12.7.1.2. SERVICES
12.8 MEDIA & ENTERTAINMENT
12.8.1 BY OFFERING
12.8.1.1. SOFTWARE
12.8.1.2. SERVICES
12.9 TELECOM
12.9.1 BY OFFERING
12.9.1.1. SOFTWARE
12.9.1.2. SERVICES
12.1 BUSINESS PROCESS OUTSOURCING (BPO)
12.10.1 BY OFFERING
12.10.1.1. SOFTWARE
12.10.1.2. SERVICES
12.11 OTHERS
13 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, BY GEOGRAPHY
GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
13.1 NORTH AMERICA
13.1.1 U.S.
13.1.2 CANADA
13.1.3 MEXICO
13.2 EUROPE
13.2.1 GERMANY
13.2.2 FRANCE
13.2.3 U.K.
13.2.4 ITALY
13.2.5 SPAIN
13.2.6 RUSSIA
13.2.7 TURKEY
13.2.8 BELGIUM
13.2.9 NETHERLANDS
13.2.10 NORWAY
13.2.11 FINLAND
13.2.12 SWITZERLAND
13.2.13 DENMARK
13.2.14 SWEDEN
13.2.15 POLAND
13.2.16 REST OF EUROPE
13.3 ASIA PACIFIC
13.3.1 JAPAN
13.3.2 CHINA
13.3.3 SOUTH KOREA
13.3.4 INDIA
13.3.5 AUSTRALIA
13.3.6 NEW ZEALAND
13.3.7 SINGAPORE
13.3.8 THAILAND
13.3.9 MALAYSIA
13.3.10 INDONESIA
13.3.11 PHILIPPINES
13.3.12 TAIWAN
13.3.13 VIETNAM
13.3.14 REST OF ASIA PACIFIC
13.4 SOUTH AMERICA
13.4.1 BRAZIL
13.4.2 ARGENTINA
13.4.3 REST OF SOUTH AMERICA
13.5 MIDDLE EAST AND AFRICA
13.5.1 SOUTH AFRICA
13.5.2 EGYPT
13.5.3 SAUDI ARABIA
13.5.4 U.A.E
13.5.5 OMAN
13.5.6 BAHRAIN
13.5.7 ISRAEL
13.5.8 KUWAIT
13.5.9 QATAR
13.5.10 REST OF MIDDLE EAST AND AFRICA
13.6 KEY PRIMARY INSIGHTS: BY MAJOR COUNTRIES
14 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET,COMPANY LANDSCAPE
14.1 COMPANY SHARE ANALYSIS: GLOBAL
14.2 COMPANY SHARE ANALYSIS: NORTH AMERICA
14.3 COMPANY SHARE ANALYSIS: EUROPE
14.4 COMPANY SHARE ANALYSIS: ASIA PACIFIC
14.5 MERGERS & ACQUISITIONS
14.6 NEW PRODUCT DEVELOPMENT AND APPROVALS
14.7 EXPANSIONS
14.8 REGULATORY CHANGES
14.9 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
15 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, SWOT & DBMR ANALYSIS
16 GLOBAL CALL CENTER ARTIFICIAL INTELLIGENCE (AI) MARKET, COMPANY PROFILE
16.1 VOICEBASE
16.1.1 COMPANY SNAPSHOT
16.1.2 REVENUE ANALYSIS
16.1.3 GEOGRAPHIC PRESENCE
16.1.4 PRODUCT PORTFOLIO
16.1.5 RECENT DEVELOPMENT
16.2 GOOGLE
16.2.1 COMPANY SNAPSHOT
16.2.2 REVENUE ANALYSIS
16.2.3 GEOGRAPHIC PRESENCE
16.2.4 PRODUCT PORTFOLIO
16.2.5 RECENT DEVELOPMENT
16.3 NICE
16.3.1 COMPANY SNAPSHOT
16.3.2 REVENUE ANALYSIS
16.3.3 GEOGRAPHIC PRESENCE
16.3.4 PRODUCT PORTFOLIO
16.3.5 RECENT DEVELOPMENT
16.4 BRIGHT PATTERN, INC
16.4.1 COMPANY SNAPSHOT
16.4.2 REVENUE ANALYSIS
16.4.3 GEOGRAPHIC PRESENCE
16.4.4 PRODUCT PORTFOLIO
16.4.5 RECENT DEVELOPMENT
16.5 ELEVEO
16.5.1 COMPANY SNAPSHOT
16.5.2 REVENUE ANALYSIS
16.5.3 GEOGRAPHIC PRESENCE
16.5.4 PRODUCT PORTFOLIO
16.5.5 RECENT DEVELOPMENT
16.6 CONVOSO
16.6.1 COMPANY SNAPSHOT
16.6.2 REVENUE ANALYSIS
16.6.3 GEOGRAPHIC PRESENCE
16.6.4 PRODUCT PORTFOLIO
16.6.5 RECENT DEVELOPMENT
16.7 DIALPAD, INC
16.7.1 COMPANY SNAPSHOT
16.7.2 REVENUE ANALYSIS
16.7.3 GEOGRAPHIC PRESENCE
16.7.4 PRODUCT PORTFOLIO
16.7.5 RECENT DEVELOPMENT
16.8 VONAGE
16.8.1 COMPANY SNAPSHOT
16.8.2 REVENUE ANALYSIS
16.8.3 GEOGRAPHIC PRESENCE
16.8.4 PRODUCT PORTFOLIO
16.8.5 RECENT DEVELOPMENT
16.9 NETAPP
16.9.1 COMPANY SNAPSHOT
16.9.2 REVENUE ANALYSIS
16.9.3 GEOGRAPHIC PRESENCE
16.9.4 PRODUCT PORTFOLIO
16.9.5 RECENT DEVELOPMENT
16.1 APRO SOFTWARE
16.10.1 COMPANY SNAPSHOT
16.10.2 REVENUE ANALYSIS
16.10.3 GEOGRAPHIC PRESENCE
16.10.4 PRODUCT PORTFOLIO
16.10.5 RECENT DEVELOPMENT
16.11 LIVEVOX, INC
16.11.1 COMPANY SNAPSHOT
16.11.2 REVENUE ANALYSIS
16.11.3 GEOGRAPHIC PRESENCE
16.11.4 PRODUCT PORTFOLIO
16.11.5 RECENT DEVELOPMENT
16.12 AMAZON WEB SERVICES, INC.
16.12.1 COMPANY SNAPSHOT
16.12.2 REVENUE ANALYSIS
16.12.3 GEOGRAPHIC PRESENCE
16.12.4 PRODUCT PORTFOLIO
16.12.5 RECENT DEVELOPMENT
16.13 INTERFACE.AI.
16.13.1 COMPANY SNAPSHOT
16.13.2 REVENUE ANALYSIS
16.13.3 GEOGRAPHIC PRESENCE
16.13.4 PRODUCT PORTFOLIO
16.13.5 RECENT DEVELOPMENT
16.14 MOSAICX
16.14.1 COMPANY SNAPSHOT
16.14.2 REVENUE ANALYSIS
16.14.3 GEOGRAPHIC PRESENCE
16.14.4 PRODUCT PORTFOLIO
16.14.5 RECENT DEVELOPMENT
16.15 IBM
16.15.1 COMPANY SNAPSHOT
16.15.2 REVENUE ANALYSIS
16.15.3 GEOGRAPHIC PRESENCE
16.15.4 PRODUCT PORTFOLIO
16.15.5 RECENT DEVELOPMENT
16.16 MICROSOFT
16.16.1 COMPANY SNAPSHOT
16.16.2 REVENUE ANALYSIS
16.16.3 GEOGRAPHIC PRESENCE
16.16.4 PRODUCT PORTFOLIO
16.16.5 RECENT DEVELOPMENT
16.17 SAP
16.17.1 COMPANY SNAPSHOT
16.17.2 REVENUE ANALYSIS
16.17.3 GEOGRAPHIC PRESENCE
16.17.4 PRODUCT PORTFOLIO
16.17.5 RECENT DEVELOPMENT
16.18 8X8, INC.
16.18.1 COMPANY SNAPSHOT
16.18.2 REVENUE ANALYSIS
16.18.3 GEOGRAPHIC PRESENCE
16.18.4 PRODUCT PORTFOLIO
16.18.5 RECENT DEVELOPMENT
16.19 GENESYS
16.19.1 COMPANY SNAPSHOT
16.19.2 REVENUE ANALYSIS
16.19.3 GEOGRAPHIC PRESENCE
16.19.4 PRODUCT PORTFOLIO
16.19.5 RECENT DEVELOPMENT
16.2 YELLOW.AI
16.20.1 COMPANY SNAPSHOT
16.20.2 REVENUE ANALYSIS
16.20.3 GEOGRAPHIC PRESENCE
16.20.4 PRODUCT PORTFOLIO
16.20.5 RECENT DEVELOPMENT
16.21 GO4CUSTOMER
16.21.1 COMPANY SNAPSHOT
16.21.2 REVENUE ANALYSIS
16.21.3 GEOGRAPHIC PRESENCE
16.21.4 PRODUCT PORTFOLIO
16.21.5 RECENT DEVELOPMENT
16.22 TALKDESK
16.22.1 COMPANY SNAPSHOT
16.22.2 REVENUE ANALYSIS
16.22.3 GEOGRAPHIC PRESENCE
16.22.4 PRODUCT PORTFOLIO
16.22.5 RECENT DEVELOPMENT
16.23 CREATIVE VIRTUAL LTD.
16.23.1 COMPANY SNAPSHOT
16.23.2 REVENUE ANALYSIS
16.23.3 GEOGRAPHIC PRESENCE
16.23.4 PRODUCT PORTFOLIO
16.23.5 RECENT DEVELOPMENT
16.24 NUANCE COMMUNICATIONS, INC.
16.24.1 COMPANY SNAPSHOT
16.24.2 REVENUE ANALYSIS
16.24.3 GEOGRAPHIC PRESENCE
16.24.4 PRODUCT PORTFOLIO
16.24.5 RECENT DEVELOPMENT
NOTE: THE COMPANIES PROFILED IS NOT EXHAUSTIVE LIST AND IS AS PER OUR PREVIOUS CLIENT REQUIREMENT. WE PROFILE MORE THAN 100 COMPANIES IN OUR STUDY AND HENCE THE LIST OF COMPANIES CAN BE MODIFIED OR REPLACED ON REQUEST
17 CONCLUSION
18 QUESTIONNAIRE
19 RELATED REPORTS
20 ABOUT DATA BRIDGE MARKET RESEARCH
