- In April 2023, Enghouse Interactive introduced version 5.3 of its Quality Management Suite (QMS), marking a significant product enhancement. The upgraded software supports IP call recording, interaction monitoring, and evaluation, helping managers analyze customer communications and deliver targeted feedback. This development strengthens Enghouse’s position in the contact center market by offering advanced quality assurance tools that improve service performance
- In July 2021, 3CLogic, Inc. entered into a strategic partnership with ScreenMeet to enhance ServiceNow’s digital and self-service channels. By integrating communication tools such as voice, SMS, video, screen-sharing, and co-browsing, the collaboration delivers a more unified and responsive omnichannel experience. This move is expected to boost customer engagement and support capabilities across platforms
- In May 2021, Mitel Networks Corporation and Five9, Inc. formed a strategic alliance to offer an integrated Contact Center as a Service (CCaaS) solution. This partnership combines Mitel’s communication strengths with Five9’s cloud-based services, enabling businesses to streamline client interactions, improve satisfaction, and access a comprehensive suite of tools globallyTop of FormBottom of Form
