“Growing Adoption of Conversational AI in Citizen Services”
- Conversational artificial intelligence is transforming citizen services by enabling governments to interact with the public through AI-driven chatbots and virtual assistants that provide 24/7 support
- This technology improves accessibility and reduces wait times, allowing citizens to access information, complete applications, and receive guidance without human intervention
- Governments use conversational AI to manage various services such as tax inquiries and social welfare applications, streamlining administrative workflows
- For instance, Singapore’s GovTech has deployed chatbots that help citizens efficiently navigate government portals, enhancing user experience
- Advanced natural language processing allows these AI systems to understand multiple languages and dialects, making public services more inclusive and improving operational efficiency
