Global Cloud Telephony Service Market, By Deployment Type (Cloud and Hosted), Enterprise (Small and Medium Enterprises (SMEs) and Large Enterprises), Network (Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol (VoIP)), Application (Conferencing, Multi-level IVR, Sales and Marketing, Customer Relationship Management (CRM)), End User Industry (Telecom and IT, Banking Financial Services and Insurance (BFSI), Government, Health Care, Media and Entertainment, Education, Retail, and Others), Country (U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, France, Italy, U.K., Belgium, Spain, Russia, Turkey, Netherlands, Switzerland, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, U.A.E, Saudi Arabia, Egypt, South Africa, Israel, Rest of Middle East and Africa) Industry Trends and Forecast to 2029
Market Analysis and Insights of Cloud Telephony Service Market
Surge in the demand for cloud based services especially in the developing economies, growing technological advancements in the public switched telephone networks (PSTNs) and rising adoption of cloud telephony service by small and medium scale enterprises are the major factors attributable to the growth of the cloud telephony service market. Data Bridge Market Research analyses that the cloud telephony service market will exhibit a CAGR of 13.78% for the forecast period of 2022-2029. Therefore, the cloud telephony service market value would stand tall by USD 67.57 billion by 2029.
From the name itself, it is clear that cloud telephony services are the services that enable business-to-business communication using internet connectivity and replacing the conventional phone line system. In other words, cloud telephony service is used to move business phone systems to cloud.
Rising demand to streamline the business operations and improve the business efficiency will emerge as the major market growth driving factor. Surging volume of organizational data, growing number of small and medium scale enterprises especially in the developing economies, rising digitization of the economies and strengthening IT industry in developing economies such as India and China will further aggravate the growth of the market. Rising deployment of cloud services to reduce operational costs and growth in the demand from banking, financial services, and insurance (BFSI) are some other factors bolstering the growth of the market.
However, lack of skilled workforce and technological expertise in underdeveloped and developing economies will act as a growth restraint for the market. Also, risk related to data loss over internet and privacy related concerns and availability of alternative communication systems will yet again hamper the market growth rate. Lack of strong infrastructural facilities in the backward economies and increasing number of cyber-attacks will also hamper the market growth rate.
This cloud telephony service market report provides details of new recent developments, trade regulations, import export analysis, production analysis, value chain optimization, market share, impact of domestic and localised market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographical expansions, technological innovations in the market. To gain more info on cloud telephony service market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.
Global Cloud Telephony Service Market Scope and Market Size
The cloud telephony service market is segmented on the basis of deployment type, enterprise, network, application, and end user industry. The growth amongst the different segments helps you in attaining the knowledge related to the different growth factors expected to be prevalent throughout the market and formulate different strategies to help identify core application areas and the difference in your target market.
- Based on deployment type, the cloud telephony service market is segmented into cloud and hosted.
- Based on enterprise, the cloud telephony service market is segmented into small and medium enterprises (SMEs), large enterprises.
- Based on network, the cloud telephony service market is segmented into public switched telephone networks (PSTNs), voice over internet protocol (VoIP).
- Based on application, the cloud telephony service market is segmented into conferencing, multi-level IVR, sales and marketing, customer relationship management (CRM).
- Based on end user industry, the cloud telephony service market is segmented into telecom and IT, banking, financial services and insurance (BFSI), government, health care, media and entertainment, education, retail, and others.
Global Cloud Telephony Service Market Country Level Analysis
The cloud telephony service market is analysed and market size, volume information is provided by country, deployment type, enterprise, network, application, and end user industry as referenced above.
The countries covered in the cloud telephony service market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, Israel, Egypt, South Africa, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America.
North America dominates the cloud telephony service market and will continue to flourish its trend of dominance during the forecast period owing to the rise in adopting cloud and IoT technologies and presence of advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. Asia-Pacific will continue to undergo substantial gains during the forecast period and will score the highest CAGR. This is because of the large number of enterprises adopting cloud telephony solutions and increased adoption of cloud telephony by the various end user industries.
The country section of the cloud telephony service market report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as consumption volumes, production sites and volumes, import export analysis, price trend analysis, cost of raw materials, down-stream and upstream value chain analysis are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.
Competitive Landscape and Cloud Telephony Service Market Share Analysis
The cloud telephony service market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to cloud telephony service market.
Some of the major players operating in the cloud telephony service market are Cisco Systems, Inc., DIALPAD, INC., Exotel Techcom Pvt. Ltd., Knowlarity Communications Pvt Ltd, LeadNXT., Fusion Connect, Inc., Microsoft, Mitel Networks Corp., Natterbox, NetFortis, Nextiva, NFON, NovaCloud (Pty) Ltd., NTT Communications Corporation., PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Kaleyra., Telviva, Tripudio Ltd., VoIPstudio, Vonage and Vox Telecom among others.
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Table of Content
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF GLOBAL CLOUD TELEPHONY SERVICE MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE GLOBAL CLOUD TELEPHONY SERVICE MARKET SIZE
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MULTIVARIATE MODELLING
2.2.4 TOP TO BOTTOM ANALYSIS
2.2.5 STANDARDS OF MEASUREMENT
2.2.6 VENDOR SHARE ANALYSIS
2.2.7 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.8 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 GLOBAL CLOUD TELEPHONY SERVICE MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3 MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHTS
5.1 TECHNOLOGY ANALYSIS
5.2 REGULATORY STANDARDS
6 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY NETWORK
6.1 OVERVIEW
6.2 PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
6.3 VOICE OVER INTERNET PROTOCOL (VOIP)
7 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY CLOUD COMPUTING SERVICE
7.1 OVERVIEW
7.2 INFRASTRUCTURE AS A SERVICE (IAAS)
7.3 PLATFORM AS A SERVICE (PAAS)
7.4 SOFTWARE AS A SERVICE (SAAS)
8 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY DEPLOYMENT MODE
8.1 OVERVIEW
8.2 CLOUD
8.3 HOSTED
9 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY ENTERPRISE SIZE
9.1 OVERVIEW
9.2 SMALL AND MEDIUM ENTERPRISES (SMES)
9.3 LARGE ENTERPRISES
10 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY APPLICATION
10.1 OVERVIEW
10.2 CONFERENCING
10.3 MULTI-LEVEL IVR
10.4 SALES & MARKETING
10.5 CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
10.6 OTHERS
11 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY END USER
11.1 OVERVIEW
11.2 BANKING, INSURANCE & FINANCIAL SERVICES (BFSI)
11.2.1 BY NETWORK
11.2.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.2.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.3 GOVERNMENT
11.3.1 BY NETWORK
11.3.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.3.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.4 TELECOM & IT
11.4.1 BY NETWORK
11.4.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.4.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.5 HEALTHCARE
11.5.1 BY NETWORK
11.5.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.5.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.6 MEDIA & ENTERTAINMENT
11.6.1 BY NETWORK
11.6.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.6.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.7 EDUCATION
11.7.1 BY NETWORK
11.7.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.7.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.8 RETAIL & ECOMMERCE
11.8.1 BY NETWORK
11.8.1.1. PUBLIC SWITCHED TELEPHONE NETWORKS (PSTNS)
11.8.1.2. VOICE OVER INTERNET PROTOCOL (VOIP)
11.9 OTHERS
12 GLOBAL CLOUD TELEPHONY SERVICE MARKET, BY REGION
Global Cloud Telephony Service Market, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
12.1 NORTH AMERICA
12.1.1 U.S.
12.1.2 CANADA
12.1.3 MEXICO
12.2 EUROPE
12.2.1 GERMANY
12.2.2 FRANCE
12.2.3 U.K.
12.2.4 ITALY
12.2.5 SPAIN
12.2.6 RUSSIA
12.2.7 TURKEY
12.2.8 BELGIUM
12.2.9 NETHERLANDS
12.2.10 SWITZERLAND
12.2.11 REST OF EUROPE
12.3 ASIA-PACIFIC
12.3.1 JAPAN
12.3.2 CHINA
12.3.3 SOUTH KOREA
12.3.4 INDIA
12.3.5 AUSTRALIA
12.3.6 SINGAPORE
12.3.7 THAILAND
12.3.8 MALAYSIA
12.3.9 INDONESIA
12.3.10 PHILIPPINES
12.3.11 REST OF ASIA-PACIFIC
12.4 SOUTH AMERICA
12.4.1 BRAZIL
12.4.2 ARGENTINA
12.4.3 REST OF SOUTH AMERICA
12.5 MIDDLE EAST AND AFRICA
12.5.1 SOUTH AFRICA
12.5.2 EGYPT
12.5.3 ISRAEL
12.5.4 UAE
12.5.5 SAUDI ARABIA
12.5.6 REST OF MIDDLE EAST AND AFRICA
12.6 KEY PRIMARY INSIGHTS: BY MAJOR COUNTRIES
13 GLOBAL CLOUD TELEPHONY SERVICE MARKET, COMPANY LANDSCAPE
13.1 COMPANY SHARE ANALYSIS: GLOBAL
13.2 COMPANY SHARE ANALYSIS: NORTH AMERICA
13.3 COMPANY SHARE ANALYSIS: EUROPE
13.4 COMPANY SHARE ANALYSIS: ASIA-PACIFIC
13.5 MERGERS & ACQUISITIONS
13.6 NEW PRODUCT DEVELOPMENT & APPROVALS
13.7 EXPANSIONS
13.8 REGULATORY CHANGES
13.9 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
14 GLOBAL CLOUD TELEPHONY SERVICE MARKET, COMPANY PROFILE
14.1 8X8, INC.
14.1.1 COMPANY OVERVIEW
14.1.2 COMPANY SNAPSHOT
14.1.3 REVENUE ANALYSIS
14.1.4 PRODUCT PORTFOLIO
14.1.5 RECENT DEVELOPMENTS
14.2 AVOXI
14.2.1 COMPANY OVERVIEW
14.2.2 COMPANY SNAPSHOT
14.2.3 REVENUE ANALYSIS
14.2.4 PRODUCT PORTFOLIO
14.2.5 RECENT DEVELOPMENTS
14.3 BROADSOFT
14.3.1 COMPANY OVERVIEW
14.3.2 COMPANY SNAPSHOT
14.3.3 REVENUE ANALYSIS
14.3.4 PRODUCT PORTFOLIO
14.3.5 RECENT DEVELOPMENTS
14.4 CISCO SYSTEMS, INC.
14.4.1 COMPANY OVERVIEW
14.4.2 COMPANY SNAPSHOT
14.4.3 REVENUE ANALYSIS
14.4.4 PRODUCT PORTFOLIO
14.4.5 RECENT DEVELOPMENTS
14.5 DIALPAD
14.5.1 COMPANY OVERVIEW
14.5.2 COMPANY SNAPSHOT
14.5.3 REVENUE ANALYSIS
14.5.4 PRODUCT PORTFOLIO
14.5.5 RECENT DEVELOPMENTS
14.6 EXOTEL TECHCOM PVT. LTD.
14.6.1 COMPANY OVERVIEW
14.6.2 COMPANY SNAPSHOT
14.6.3 REVENUE ANALYSIS
14.6.4 PRODUCT PORTFOLIO
14.6.5 RECENT DEVELOPMENTS
14.7 GO 2 MARKET INDIA PVT. LTD.
14.7.1 COMPANY OVERVIEW
14.7.2 COMPANY SNAPSHOT
14.7.3 REVENUE ANALYSIS
14.7.4 PRODUCT PORTFOLIO
14.7.5 RECENT DEVELOPMENTS
14.8 KNOWLARITY COMMUNICATIONS PVT. LTD.
14.8.1 COMPANY OVERVIEW
14.8.2 COMPANY SNAPSHOT
14.8.3 REVENUE ANALYSIS
14.8.4 PRODUCT PORTFOLIO
14.8.5 RECENT DEVELOPMENTS
14.9 LEADNXT
14.9.1 COMPANY OVERVIEW
14.9.2 COMPANY SNAPSHOT
14.9.3 REVENUE ANALYSIS
14.9.4 PRODUCT PORTFOLIO
14.9.5 RECENT DEVELOPMENTS
14.1 MICROSOFT CORPORATION
14.10.1 COMPANY OVERVIEW
14.10.2 COMPANY SNAPSHOT
14.10.3 REVENUE ANALYSIS
14.10.4 PRODUCT PORTFOLIO
14.10.5 RECENT DEVELOPMENTS
14.11 MEGAPATH
14.11.1 COMPANY OVERVIEW
14.11.2 COMPANY SNAPSHOT
14.11.3 REVENUE ANALYSIS
14.11.4 PRODUCT PORTFOLIO
14.11.5 RECENT DEVELOPMENTS
14.12 NATTERBOX LTD.
14.12.1 COMPANY OVERVIEW
14.12.2 COMPANY SNAPSHOT
14.12.3 REVENUE ANALYSIS
14.12.4 PRODUCT PORTFOLIO
14.12.5 RECENT DEVELOPMENTS
14.13
14.14 MITEL NETWORKS CORPORATION
14.14.1 COMPANY OVERVIEW
14.14.2 COMPANY SNAPSHOT
14.14.3 REVENUE ANALYSIS
14.14.4 PRODUCT PORTFOLIO
14.14.5 RECENT DEVELOPMENTS
14.15 NEXTIVA
14.15.1 COMPANY OVERVIEW
14.15.2 COMPANY SNAPSHOT
14.15.3 REVENUE ANALYSIS
14.15.4 PRODUCT PORTFOLIO
14.15.5 RECENT DEVELOPMENTS
14.16 NETFORTIS
14.16.1 COMPANY OVERVIEW
14.16.2 COMPANY SNAPSHOT
14.16.3 REVENUE ANALYSIS
14.16.4 PRODUCT PORTFOLIO
14.16.5 RECENT DEVELOPMENTS
14.17 NOVACLOUD PTY LTD.
14.17.1 COMPANY OVERVIEW
14.17.2 COMPANY SNAPSHOT
14.17.3 REVENUE ANALYSIS
14.17.4 PRODUCT PORTFOLIO
14.17.5 RECENT DEVELOPMENTS
14.18 NFON AG
14.18.1 COMPANY OVERVIEW
14.18.2 COMPANY SNAPSHOT
14.18.3 REVENUE ANALYSIS
14.18.4 PRODUCT PORTFOLIO
14.18.5 RECENT DEVELOPMENTS
14.19 NTT COMMUNICATIONS
14.19.1 COMPANY OVERVIEW
14.19.2 COMPANY SNAPSHOT
14.19.3 REVENUE ANALYSIS
14.19.4 PRODUCT PORTFOLIO
14.19.5 RECENT DEVELOPMENTS
14.2 PORTAONE, INC.
14.20.1 COMPANY OVERVIEW
14.20.2 COMPANY SNAPSHOT
14.20.3 REVENUE ANALYSIS
14.20.4 PRODUCT PORTFOLIO
14.20.5 RECENT DEVELOPMENTS
14.21 RINGCENTRAL, INC.
14.21.1 COMPANY OVERVIEW
14.21.2 COMPANY SNAPSHOT
14.21.3 REVENUE ANALYSIS
14.21.4 PRODUCT PORTFOLIO
14.21.5 RECENT DEVELOPMENTS
14.22 REDCENTRIC PLC.
14.22.1 COMPANY OVERVIEW
14.22.2 COMPANY SNAPSHOT
14.22.3 REVENUE ANALYSIS
14.22.4 PRODUCT PORTFOLIO
14.22.5 RECENT DEVELOPMENTS
14.23 SOLUTIONS INFINI.
14.23.1 COMPANY OVERVIEW
14.23.2 COMPANY SNAPSHOT
14.23.3 REVENUE ANALYSIS
14.23.4 PRODUCT PORTFOLIO
14.23.5 RECENT DEVELOPMENTS
14.24 SINGTEL
14.24.1 COMPANY OVERVIEW
14.24.2 COMPANY SNAPSHOT
14.24.3 REVENUE ANALYSIS
14.24.4 PRODUCT PORTFOLIO
14.24.5 RECENT DEVELOPMENTS
14.25 TRIPUDIO LTD.
14.25.1 COMPANY OVERVIEW
14.25.2 COMPANY SNAPSHOT
14.25.3 REVENUE ANALYSIS
14.25.4 PRODUCT PORTFOLIO
14.25.5 RECENT DEVELOPMENTS
14.26 TELVIVA
14.26.1 COMPANY OVERVIEW
14.26.2 COMPANY SNAPSHOT
14.26.3 REVENUE ANALYSIS
14.26.4 PRODUCT PORTFOLIO
14.26.5 RECENT DEVELOPMENTS
14.27 VOX TELECOM
14.27.1 COMPANY OVERVIEW
14.27.2 COMPANY SNAPSHOT
14.27.3 REVENUE ANALYSIS
14.27.4 PRODUCT PORTFOLIO
14.27.5 RECENT DEVELOPMENTS
14.28 VOIPSTUDIO
14.28.1 COMPANY OVERVIEW
14.28.2 COMPANY SNAPSHOT
14.28.3 REVENUE ANALYSIS
14.28.4 PRODUCT PORTFOLIO
14.28.5 RECENT DEVELOPMENTS
14.29 VOX TELECOM
14.29.1 COMPANY OVERVIEW
14.29.2 COMPANY SNAPSHOT
14.29.3 REVENUE ANALYSIS
14.29.4 PRODUCT PORTFOLIO
14.29.5 RECENT DEVELOPMENTS
14.3 PORTAONE, INC.
14.30.1 COMPANY OVERVIEW
14.30.2 COMPANY SNAPSHOT
14.30.3 REVENUE ANALYSIS
14.30.4 PRODUCT PORTFOLIO
14.30.5 RECENT DEVELOPMENTS
14.31 NEXTIVA, INC.
14.31.1 COMPANY OVERVIEW
14.31.2 COMPANY SNAPSHOT
14.31.3 REVENUE ANALYSIS
14.31.4 PRODUCT PORTFOLIO
14.31.5 RECENT DEVELOPMENTS
*NOTE: THE COMPANIES PROFILED IS NOT EXHAUSTIVE LIST AND IS AS PER OUR PREVIOUS CLIENT REQUIREMENT. WE PROFILE MORE THAN 100 COMPANIES IN OUR STUDY AND HENCE THE LIST OF COMPANIES CAN BE MODIFIED OR REPLACED ON REQUEST
15 RELATED REPORTS
16 QUESTIONNAIRE
17 ABOUT DATA BRIDGE MARKET RESEARCH
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Data collection and base year analysis are done using data collection modules with large sample sizes. The stage includes obtaining market information or related data through various sources and strategies. It includes examining and planning all the data acquired from the past in advance. It likewise envelops the examination of information inconsistencies seen across different information sources. The market data is analysed and estimated using market statistical and coherent models. Also, market share analysis and key trend analysis are the major success factors in the market report. To know more, please request an analyst call or drop down your inquiry.
The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market and primary (industry expert) validation. Data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Patent Analysis, Pricing Analysis, Company Market Share Analysis, Standards of Measurement, Global versus Regional and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.
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