Global Customer Behavior Analytics Market, By Component (Solutions, Services), Deployment Model (On-Premise Deployment, Cloud Based Deployment), Organization Size (Small and Medium Enterprises, Large Enterprises), Data Source (Web, Social Media, Smartphone, Email, Store, Call Center, Others), End-User Industry (Telecommunications and IT, Travel and Hospitality, Retail, BFSI, Media and Entertainment, Healthcare, Transportation and Logistics, Manufacturing, Other), Country (U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa) - Industry Trends and Forecast to 2029
Market Analysis and Insights Global Customer Behavior Analytics Market
The customer behavior analytics market is expected to witness market growth at a rate of 15.3% in the forecast period of 2022 to 2029. Data Bridge Market Research report customer behavior analytics market provides analysis and insights regarding the various factors expected to be prevalent throughout the forecast period while providing their impacts on the market’s growth. The rise in end user verticals globally is escalating the growth of customer behavior analytics market.
Customer analytics are defined as the information regarding the behavior of the customers that are collected. The information assists in making important decisions with the help of market analytics and segmentation. This technology provides organization with a proper chart based on the behavior of the customers while interacting with the organization.
The surge in data consumptions among organizations across the globe acts as one of the major factors driving the growth of customer behavior analytics market. The rise in need to understand customer buying behavior for a more personalized customer experience, and increase in demand for improved customer satisfaction accelerate the market growth. The growth in social media concern, and adoption of technologies such as AI, ML, and business process automation to streamline marketing operations further influence the market. Additionally, rapid digitization, rise in the adoption of Internet of things, increase in the number of connected devices, increase system availability, and reduced advertising, campaigning, and marketing costs positively affect the customer behavior analytics market. Furthermore, greater collaboration between departments for better and faster decision making, and development of personalized communications and marketing programs extend profitable opportunities to the market players in the forecast period of 2022 to 2029.
On the other hand, data privacy laws and protection of customer data critical for customer analytics are expected to obstruct the market growth. Inability to understand customer journey, and organizational failures pertaining to optimum use of customer data are projected to challenge the customer behavior analytics market in the forecast period of 2022-2029.
This customer behavior analytics market report provides details of new recent developments, trade regulations, import export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on customer behavior analytics market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.
Global Customer Behavior Analytics Market Scope and Market Size
The customer behavior analytics market is segmented on the basis of component, deployment type, organization size, data source and end-users. The growth among segments helps you analyze niche pockets of growth and strategies to approach the market and determine your core application areas and the difference in your target markets.
- On the basis of component, the customer behavior analytics market is further segmented into solutions and services. Solutions are further segmented into social media analytical tools, web analytical tools, dashboard and reporting tools, voice of customer, ETL and analytical modules/tools. Services are further segmented into consulting services, support and maintenance, education and training, and integration and deployment.
- On the basis of deployment model, the customer behavior analytics market is further segmented into on-premise deployment and cloud based deployment.
- On the basis of organization size, the customer behavior analytics market is further segmented into small and medium enterprises and large enterprises.
- On the basis of data source, the customer behavior analytics market is further segmented into web, social media, smartphone, email, store, call center and others.
- On the basis of end-user industry, the customer behavior analytics market is further segmented into telecommunications and IT, travel and hospitality, retail, BFSI, media and entertainment, healthcare, transportation and logistics, manufacturing and other.
Customer Behavior Analytics Market Country Level Analysis
The customer behavior analytics market is analyzed and market size, volume information is provided by country, component, deployment type, organization size, data source and end-users as referenced above.
The countries covered in the customer behavior analytics market report are the U.S., Canada and Mexico in North America, Brazil, Argentina and Rest of South America as part of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe in Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA).
North America dominates the customer behavior analytics market due to the large amount of revenue in the market of customer analytics within the region. Asia-Pacific is expected to witness highest growth during the forecast period of 2022 to 2029 because of the rapid digitization in the region.
The country section of the report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points like down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.
Competitive Landscape and Customer Behavior Analytics Market Share Analysis
The customer behavior analytics market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, regional presence, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to customer behavior analytics market.
Some of the major players operating in the customer behavior analytics market report are IBM Corporation, Microsoft, Splunk Inc., Inside Out Security, Exabeam, Cloudera, Inc, SAP SE, Oracle, NTT DATA, Inc., TIBCO Software Inc., Hewlett Packard Enterprise Development LP, TEOCO., SAS Institute Inc., Pitney Bowes Inc., NGDATA, Inc, BRIDGEi2i Analytics Solutions, Axtria, and ALTERYX, INC., among others.