- In November 2024, Gainsight was recognized as a leader in Gartner’s inaugural Magic Quadrant for Customer Success Platforms. This reinforced its position as a pioneer offering comprehensive tools for customer health tracking, engagement optimization, and retention strategy development.
- In 2024, HP overhauled its customer success operations to enhance IT support and employee productivity. By automating customer engagement and standardizing processes globally, HP aimed to deliver consistent, proactive service across its enterprise client base.
- In March 2024, Amplitude acquired Command AI in March 2024 to embed intelligent user assistance into its platform. This move brought advanced onboarding and interactive guides, allowing users to navigate digital products more efficiently and boosting product-led customer success strategies.
- In May 2025, Zurich Insurance introduced an AI-driven CRM system to empower its agents with real-time customer and policy data. This initiative aimed to improve client service, streamline operations, and enhance overall relationship management within the insurance domain.
