Table of Content
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF GLOBAL HEALTHCARE CRM MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE GLOBAL HEALTHCARE CRM MARKET
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET GUIDE
2.2.4 COMPANY POSITIONING GRID
2.2.5 COMAPANY MARKET SHARE ANALYSIS
2.2.6 MULTIVARIATE MODELLING
2.2.7 TOP TO BOTTOM ANALYSIS
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 VENDOR SHARE ANALYSIS
2.2.10 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.11 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 GLOBAL HEALTHCARE CRM MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3 MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHTS
5.1 PORTERS FIVE FORCES ANALYSIS
5.2 REGULATORY STANDARDS
5.3 PESTLE ANALYSIS
5.4 TECHNOLOGY ROADMAP
5.5 COMPETITIVE ANALYSIS FRAMEWORK
6 GLOBAL HEALTHCARE CRM MARKET, BY OFFERING
6.1 OVERVIEW
6.2 SOLUTION
6.2.1 INPATIENT CRM
6.2.2 OUTPATIENT CRM
6.2.3 OTHERS
6.3 SERVICES
6.3.1 CONSULTING
6.3.2 INSTALLATION AND INTEGRATION
6.3.3 SUPPORT & MAINTENANCE
7 GLOBAL HEALTHCARE CRM MARKET, BY TYPE
7.1 OVERVIEW
7.2 COLLABORATIVE CRM
7.3 OPERATIONAL CRM
7.4 ANALYTICAL CRM
8 GLOBAL HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL
8.1 OVERVIEW
8.2 ON PREMISE
8.3 CLOUD
8.3.1 PUBLIC
8.3.2 PRIVATE
8.3.3 HYBRID
9 GLOBAL HEALTHCARE CRM MARKET, BY ORGANIZATION SIZE
9.1 OVERVIEW
9.2 SMALL AND MEDIUM ENTERPRISES
9.3 LARGE ENTERPRISES
10 GLOBAL HEALTHCARE CRM MARKET, BY BUSINESS FUNCTIONALITY
10.1 OVERVIEW
10.2 CUSTOMER SERVICE AND SUPPORT
10.3 SALES
10.4 MARKETING
10.5 DIGITAL MARKETING
10.6 OTHERS
11 GLOBAL HEALTHCARE CRM MARKET, BY TOOLS
11.1 OVERVIEW
11.2 MESSAGES
11.3 ONLINE FORMS
11.4 EMAILS
11.5 SOCIAL MEDIA
11.6 LIVE CHATS
11.7 OTHERS
12 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION
12.1 OVERVIEW
12.2 PATIENT MANAGEMENT
12.2.1 PATIENT INFORMATION ADMINISTRATION
12.2.2 APPOINTMENTS
12.3 REPORT MODULE
12.4 CASE MANAGEMENT AND CO-ORDINATION
12.4.1 CHRONIC DISEASE MANAGEMENT
12.4.2 CLINICAL TRIALS RELATIONSHIP MANAGEMENT
12.5 SALES AND MARKETING AUTOMATION
12.5.1 LEAD MANAGEMENT
12.5.2 PROMOTIONAL ACTIVITIES
12.5.3 FEEDBACK COLLECTION
12.5.4 COMMUNITY HEALTH EDUCATION
12.5.5 FINANCIAL DONOR MANAGEMENT
12.6 CUSTOMER SERVICE INTEGRATION
12.7 REFERRAL MANAGEMENT
12.8 DOCUMENT MANAGEMENT
12.9 TASK MANAGEMENT AND COLLABORATION
12.1 OTHERS
13 GLOBAL HEALTHCARE CRM MARKET, BY PURCHASE MODE
13.1 OVERVIEW
13.2 GROUP PURCHASE
13.3 INDIVIDUAL
14 GLOBAL HEALTHCARE CRM MARKET, BY END USER
14.1 OVERVIEW
14.2 HEALTHCARE PROVIDERS
14.2.1 BY TYPE
14.2.1.1. HOSPITALS
14.2.1.2. CLINICS
14.2.1.3. AMBULATORY SURGERY CENTERS(ASCS)
14.2.1.4. DIAGNOSTIC CENTERS
14.2.1.5. PHARMACIES
14.2.1.6. REHABLITATION CENTERS
14.2.1.7. OTHERS
14.3 HEALTHCARE PAYERS
14.3.1 PUBLIC
14.3.2 PRIVATE
14.4 LIFE SCIENCE COMPANIES
15 GLOBAL HEALTHCARE CRM MARKET, BY DISTRIBUTION CHANNEL
15.1 OVERVIEW
15.2 ONLINE
15.3 THIRD PARTY SALES
15.4 OTHERS
16 GLOBAL HEALTHCARE CRM MARKET, BY GEOGRAPHY
GLOBAL HEALTHCARE CRM MARKET, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
16.1 NORTH AMERICA
16.1.1 U.S.
16.1.2 CANADA
16.1.3 MEXICO
16.2 EUROPE
16.2.1 GERMANY
16.2.2 FRANCE
16.2.3 U.K.
16.2.4 ITALY
16.2.5 GLOBAL
16.2.6 RUSSIA
16.2.7 TURKEY
16.2.8 BELGIUM
16.2.9 NETHERLANDS
16.2.10 SWITZERLAND
16.2.11 REST OF EUROPE
16.3 ASIA PACIFIC
16.3.1 JAPAN
16.3.2 CHINA
16.3.3 SOUTH KOREA
16.3.4 INDIA
16.3.5 AUSTRALIA
16.3.6 SINGAPORE
16.3.7 THAILAND
16.3.8 MALAYSIA
16.3.9 INDONESIA
16.3.10 PHILIPPINES
16.3.11 REST OF ASIA PACIFIC
16.4 SOUTH AMERICA
16.4.1 BRAZIL
16.4.2 ARGENTINA
16.4.3 REST OF SOUTH AMERICA
16.5 MIDDLE EAST AND AFRICA
16.5.1 SOUTH AFRICA
16.5.2 EGYPT
16.5.3 SAUDI ARABIA
16.5.4 U.A.E
16.5.5 ISRAEL
16.5.6 REST OF MIDDLE EAST AND AFRICA
16.6 KEY PRIMARY INSIGHTS: BY MAJOR COUNTRIES
17 GLOBAL HEALTHCARE CRM MARKET, COMPANY LANDSCAPE
17.1 COMPANY SHARE ANALYSIS: GLOBAL
17.2 COMPANY SHARE ANALYSIS: NORTH AMERICA
17.3 COMPANY SHARE ANALYSIS: EUROPE
17.4 COMPANY SHARE ANALYSIS: ASIA PACIFIC
17.5 MERGERS & ACQUISITIONS
17.6 NEW PRODUCT DEVELOPMENT AND APPROVALS
17.7 EXPANSIONS
17.8 REGULATORY CHANGES
17.9 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
18 GLOBAL HEALTHCARE CRM MARKET, SWOT & DBMR ANALYSIS
19 GLOBAL HEALTHCARE CRM MARKET, COMPANY PROFILE
19.1 SALEFORCE
19.1.1 COMPANY SNAPSHOT
19.1.2 REVENUE ANALYSIS
19.1.3 PRODUCT PORTFOLIO
19.1.4 RECENT DEVELOPMENTS
19.2 IBM
19.2.1 COMPANY SNAPSHOT
19.2.2 REVENUE ANALYSIS
19.2.3 PRODUCT PORTFOLIO
19.2.4 RECENT DEVELOPMENTS
19.3 ORACLE
19.3.1 COMPANY SNAPSHOT
19.3.2 REVENUE ANALYSIS
19.3.3 PRODUCT PORTFOLIO
19.3.4 RECENT DEVELOPMENTS
19.4 SAP SE
19.4.1 COMPANY SNAPSHOT
19.4.2 REVENUE ANALYSIS
19.4.3 PRODUCT PORTFOLIO
19.4.4 RECENT DEVELOPMENTS
19.5 MICROSOFT
19.5.1 COMPANY SNAPSHOT
19.5.2 REVENUE ANALYSIS
19.5.3 PRODUCT PORTFOLIO
19.5.4 RECENT DEVELOPMENTS
19.6 ACCENTURE
19.6.1 COMPANY SNAPSHOT
19.6.2 REVENUE ANALYSIS
19.6.3 PRODUCT PORTFOLIO
19.6.4 RECENT DEVELOPMENTS
19.7 INFLUENCE HEALTH, INC.
19.7.1 COMPANY SNAPSHOT
19.7.2 REVENUE ANALYSIS
19.7.3 PRODUCT PORTFOLIO
19.7.4 RECENT DEVELOPMENTS
19.8 SUGARCRM
19.8.1 COMPANY SNAPSHOT
19.8.2 REVENUE ANALYSIS
19.8.3 PRODUCT PORTFOLIO
19.8.4 RECENT DEVELOPMENTS
19.9 HEALTHGRADES
19.9.1 COMPANY SNAPSHOT
19.9.2 REVENUE ANALYSIS
19.9.3 PRODUCT PORTFOLIO
19.9.4 RECENT DEVELOPMENTS
19.1 INFOR INC.
19.10.1 COMPANY SNAPSHOT
19.10.2 REVENUE ANALYSIS
19.10.3 PRODUCT PORTFOLIO
19.10.4 RECENT DEVELOPMENTS
19.11 ZOHO CORPORATION
19.11.1 COMPANY SNAPSHOT
19.11.2 REVENUE ANALYSIS
19.11.3 PRODUCT PORTFOLIO
19.11.4 RECENT DEVELOPMENTS
19.12 OPERADDS
19.12.1 COMPANY SNAPSHOT
19.12.2 REVENUE ANALYSIS
19.12.3 PRODUCT PORTFOLIO
19.12.4 RECENT DEVELOPMENTS
19.13 VERINT SYSTEMS INC.
19.13.1 COMPANY SNAPSHOT
19.13.2 REVENUE ANALYSIS
19.13.3 PRODUCT PORTFOLIO
19.13.4 RECENT DEVELOPMENTS
19.14 ALVARIA
19.14.1 COMPANY SNAPSHOT
19.14.2 REVENUE ANALYSIS
19.14.3 PRODUCT PORTFOLIO
19.14.4 RECENT DEVELOPMENTS
19.15 VEEVA SYSTEMS
19.15.1 COMPANY SNAPSHOT
19.15.2 REVENUE ANALYSIS
19.15.3 PRODUCT PORTFOLIO
19.15.4 RECENT DEVELOPMENTS
19.16 PEGASYSTEMS INC.
19.16.1 COMPANY SNAPSHOT
19.16.2 REVENUE ANALYSIS
19.16.3 PRODUCT PORTFOLIO
19.16.4 RECENT DEVELOPMENTS
19.17 SAGE GROUP PLC
19.17.1 COMPANY SNAPSHOT
19.17.2 REVENUE ANALYSIS
19.17.3 PRODUCT PORTFOLIO
19.17.4 RECENT DEVELOPMENTS
19.18 KEONA HEALTH
19.18.1 COMPANY SNAPSHOT
19.18.2 REVENUE ANALYSIS
19.18.3 PRODUCT PORTFOLIO
19.18.4 RECENT DEVELOPMENTS
19.19 MEDITAB
19.19.1 COMPANY SNAPSHOT
19.19.2 REVENUE ANALYSIS
19.19.3 PRODUCT PORTFOLIO
19.19.4 RECENT DEVELOPMENTS
19.2 LEADSQUARED
19.20.1 COMPANY SNAPSHOT
19.20.2 REVENUE ANALYSIS
19.20.3 PRODUCT PORTFOLIO
19.20.4 RECENT DEVELOPMENTS
19.21 ONPIPELINE
19.21.1 COMPANY SNAPSHOT
19.21.2 REVENUE ANALYSIS
19.21.3 PRODUCT PORTFOLIO
19.21.4 RECENT DEVELOPMENTS
19.22 CREATIO
19.22.1 COMPANY SNAPSHOT
19.22.2 REVENUE ANALYSIS
19.22.3 PRODUCT PORTFOLIO
19.22.4 RECENT DEVELOPMENTS
19.23 ZENDESK
19.23.1 COMPANY SNAPSHOT
19.23.2 REVENUE ANALYSIS
19.23.3 PRODUCT PORTFOLIO
19.23.4 RECENT DEVELOPMENTS
NOTE: THE COMPANIES PROFILED IS NOT EXHAUSTIVE LIST AND IS AS PER OUR PREVIOUS CLIENT REQUIREMENT. WE PROFILE MORE THAN 100 COMPANIES IN OUR STUDY AND HENCE THE LIST OF COMPANIES CAN BE MODIFIED OR REPLACED ON REQUEST
20 CONCLUSION
21 RELATED REPORTS
22 ABOUT DATA BRIDGE MARKET RESEARCH
