Global Hosted PBX Market – Industry Trends and Forecast to 2026

  • ICT
  • Upcoming Report
  • Oct 2019
  • Global
  • 350 Pages
  • No of Tables: 220
  • No of Figures: 60

Global Hosted PBX Market By Component (Solution, Services), Organization Size (SMEs, Large Enterprises), Vertical (IT, BFSI, Healthcare, Manufacturing, Retail, Government & Public Sector, Real Estate, Professional Services, Education, Others), Geography (North America, Europe, Asia-Pacific, South America, Middle East and Africa) – Industry Trends and Forecast to 2026

Market Analysis: Global Hosted PBX Market

Global hosted PBX market is expected to register a healthy CAGR of 14.86% in the forecast period of 2019-2026. The report contains data from the base year of 2018 and the historic year of 2017. This rise in market value can be innovations and advancements of technologies in relation to the infrastructure and components of PBX.

Market Definition: Global Hosted PBX Market

Hosted PBX is a service type delivered to reduce the costs of integration, installation of private bank exchange and its subsequent maintenance. This method of private bank exchange delivery significantly improves their VoIP costs due to specialized VoIP providers hosting their private bank exchange and delivering their functionalities virtually.

Market Drivers:

  • Enhanced requirement for mobility of enterprises is expected to drive the growth of the market
  • Increasing levels of utilization for Cloud and unified communication services; this factor is expected to propel the growth of the market
  • Focus on requirement for upgradation from conventional modes of PBX to cloud-based mode also acts as a market driver in the forecast period
  • Low cost of deployment and installation is expected to foster the market growth

Market Restraints:

  • Concerns regarding the privacy of data and security with hosted PBX; this factor is expected to hinder the growth of the market

Segmentation: Global Hosted PBX Market

By Component

  • Solution
  • Services

    • Virtual Deployment & Setup
    • Network Traffic Management
    • Virtual Assistance & Support
    • Configuration & Change Management
    • Bandwidth Management & Optimization
    • Online Charging Services
    • Emergency Call Routing Services
    • Compliance Management Services
    • Protocol Management Services

By Service Category

  • Network Services
  • Managed Services
  • Security Services
  • Unified Communications Cloud & IT Services

By Organization Size

  • Small & Medium-Sized Enterprises (SMEs)
  • Large Enterprises

By Vertical

  • Information Technology (IT)
  • Banking, Financial Services & Insurance (BFSI)
  • Healthcare
  • Manufacturing
  • Retail
  • Government & Public Sector
  • Real Estate
  • Professional Services
  • Education
  • Others

By Geography

  • North America

    • U.S.
    • Canada
    • Mexico

  • Europe

    • Germany
    • Italy
    • U.K.
    • France
    • Spain
    • Netherlands
    • Belgium
    • Switzerland
    • Turkey
    • Russia
    • Rest of Europe

  • Asia-Pacific

    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest of Asia-Pacific

  • South America

    • Brazil
    • Argentina
    • Rest of South America

  • Middle East and Africa

    • Saudi Arabia
    • UAE
    • South Africa
    • Egypt
    • Israel
    • Rest of Middle East and Africa

Key Developments in the Market:

  • In May 2019, AVOXI announced that they had expanded their virtual number availability inclusive of their software platform. This expansion involves local and toll free numbers for forty one countries expanding the presence of company in one hundred and sixty countries. This expansion will enable the company to offer their virtual business phone services to a significantly large country base
  • In July 2018, Plantronics announced that they had completed the acquisition of “Polycom” which will help Plantronics in providing high expertise and servicing capabilities for Unified Communications and Collaboration categories. This acquisition will improve the capabilities of delivering high quality services and a wide range of products to improve the overall customer experience

Competitive Analysis

Global hosted PBX market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of hosted PBX market for Global, Europe, North America, Asia-Pacific, South America and Middle East & Africa.

Major Market Competitors/Players

Few of the major competitors currently working in the global hosted PBX market are AT&T Intellectual Property; BT; Cisco; 8x8, Inc.; MegaPath; CenturyLink; Mitel Networks Corp.; Plantronics, Inc.; RingCentral, Inc.; Comcast Corporation; XO Communications, LLC; OZONETEL; Nexge; BullsEye Telecom; TPx Communications; TELESYSTEM; Interglobe Communications; 3CX Phone System; Star2Star Communications; Nextiva; NovoLink Communications, Inc.; Datavo; Digium, Inc.; NEC Corporation; Vonage; Intermedia.net, Inc.; Atlantech Online, Inc.; ClearlyCore; OnePipe; AVOXI among others.

Research Methodology: Global Hosted PBX Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analysed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please request an analyst call or can drop down your enquiry.

The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market, and primary (industry expert) validation. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.

Key Insights in the report:

  • Complete and distinct analysis of the market drivers and restraints
  • Key market players involved in this industry
  • Detailed analysis of the market segmentation
  • Competitive analysis of the key players involved


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