- In January 2021, Diebold Nixdorf introduced the DN Series EASY, a next-generation suite of self-service solutions specifically designed to meet the evolving operational and customer engagement needs of retailers. These solutions focus on streamlining in-store processes, enhancing the consumer shopping experience, and optimizing cost efficiency through automation and intelligent design. This launch underscores the increasing demand for technologically advanced, user-centric kiosk systems across the retail sector
- In January 2021, Magnit partnered with NCR Corporation to deploy advanced retail technologies in the Russian market, including self-service checkouts, interactive kiosks, self-scanning systems, and AI-driven video analytics. This initiative highlights the growing international adoption of intelligent self-service solutions. The integration of AI and automation into retail environments reflects a broader industry trend toward digital transformation, contributing to the global market’s expansion and reinforcing the role of interactive kiosks in enhancing customer engagement and streamlining retail operations
- In October 2020, Meridian launched a line of temperature screening kiosks designed to provide fast, contactless health checks. These kiosks enable individual users to scan by aligning their face within a designated frame, after which a thermal sensor measures and displays their body temperature on-screen with an accuracy of ±0.9°F. This development illustrates the rapid adaptation of kiosk technology in response to public health needs. The introduction of health-focused functionalities, such as thermal scanning, has expanded the role of interactive kiosks beyond traditional retail and service applications—accelerating their adoption in sectors like healthcare, transportation, and corporate environments, and contributing to the market's diversification and growth
- In December 2023, REDYREF announced the acquisition of Livewire Digital, a leading provider of interactive kiosk software and service solutions. This strategic move is intended to strengthen REDYREF’s capabilities in delivering end-to-end customer engagement technologies across a wide range of industries, including retail, hospitality, and transportation. This acquisition reflects the growing trend of consolidation among key players aiming to offer integrated hardware and software solutions
- In November 2023, Advantech unveiled a next-generation interactive kiosk platform equipped with integrated AI capabilities designed to deliver personalized customer engagement and data-driven targeted advertising. This solution leverages artificial intelligence to analyze user behavior in real time, enabling dynamic content delivery tailored to individual preferences. This innovation highlights the shift toward intelligent, customer-centric solutions that enhance user experience and marketing effectiveness
