- In October 2024, Zoom Video Communications, Inc. launched “Zoom Phone” in India, marking a major milestone as the country’s first licensed cloud-based Private Branch Exchange (PBX) service. Initially rolled out in the Maharashtra Telecom Circle (Pune), the service offers native Indian phone numbers and supports both inbound and outbound calls via the public switched telephone network (PSTN). This launch reflects Zoom’s strategic push into the residential and small business VoIP market in emerging economies, offering a unified communication platform that integrates seamlessly with Zoom Workplace and includes AI-powered features such as post-call summaries and voicemail prioritization
- In July 2024, Snom Technology GmbH announced a strategic distribution partnership with Cal4Care Group, aiming to strengthen its presence across the Asia Pacific region—specifically in Singapore, Malaysia, and Thailand. This collaboration enables Snom to leverage Cal4Care’s extensive regional network and market expertise to expand the reach of its VoIP telephony solutions. The partnership reflects a broader trend of hardware providers forming alliances to accelerate growth in emerging markets, where demand for IP-based communication systems is rapidly increasing. Both companies expressed optimism about the mutual benefits and long-term success of this venture
- In May 2024, Tata Communications and Cisco jointly launched “Webex Calling by Tata Communications”, a cloud-based Public Switched Telephone Network (PSTN) solution built on the GlobalRapide platform. This marks a first-of-its-kind service in India, integrating Cisco’s Webex Calling with Tata Communications’ cloud voice services to deliver enterprise-grade calling through a globally available platform. The solution supports hybrid work models by offering flexible deployment, centralized administration, and AI-powered collaboration tools such as audio intelligence and voicemail prioritization. It enables businesses to scale communication infrastructure without upfront hardware investments, while complying with local regulations
- In March 2023, DIDWW announced the availability of its SIP Trunking solution on the Genesys AppFoundry™, marking a significant step toward enhancing interoperability in the VoIP and customer experience landscape. This integration with Genesys Cloud CX™ enables businesses to access DIDWW’s global voice services—including two-way SIP trunking, text messaging, and virtual phone numbers in over 80 countries—directly within the Genesys ecosystem. The solution supports high-quality, fully compliant voice communications with virtually unlimited call capacity and flexible configurations, helping organizations streamline operations, reduce international call costs, and deliver consistent customer experiences across geographies
- In April 2022, Nextiva unveiled its enhanced “NextivaONE” partner program, aimed at accelerating channel success and supporting the evolving needs of both customers and partners in the VoIP and unified communications space. Built for partners of all types, the program emphasizes simplicity, flexibility, and value, enabling participants to expand their service portfolios and grow revenue streams. Key features include dedicated partner support teams, exclusive product access, training and certification resources, and a revamped partner portal for streamlined deal registration and quoting. This initiative reflects Nextiva’s commitment to building a robust partner ecosystem and delivering comprehensive, scalable communication solutions
