“Rising Use of Artificial Intelligence Within Communication Platforms”
- Real-time transcription during meetings and calls allows participants to focus on the discussion rather than note-taking. Tools such as Otter.ai and Zoom’s live transcription feature are instances of how AI helps make meetings more efficient and accessible for all team members
- AI-driven chatbots, such as those integrated into platforms such as Microsoft Teams and Slack, are used to automate customer inquiries, providing instant responses and freeing up human agents for more complex issues
- AI tools can analyze the tone and sentiment of conversations, helping businesses understand customer or employee emotions
- For instance, platforms such as Chorus and Gong use AI to assess the sentiment of sales calls, offering actionable insights to improve client relationships
- AI-based virtual assistants, such as Google Assistant or Microsoft’s Cortana, assist employees by scheduling meetings, setting reminders, and handling other administrative tasks, increasing efficiency and reducing manual workload
- AI is also being used to improve security features, such as detecting potential data breaches or ensuring compliance with privacy regulations. Tools such as IBM Watson and Cisco Webex are incorporating AI to monitor communications for security risks in real time
