- In June 2024 Amazon announced the nationwide expansion of its AI-powered shopping assistant, Rufus, across the U.S. Utilizing generative AI (GenAI) technology, Rufus enhances the customer experience by answering product-related questions, enabling comparisons, and providing guidance throughout the shopping journey. This initiative aims to equip customers with essential information for informed decision-making and to streamline the shopping process
- In March 2024 Linus Health acquired Aural Analytics to enhance its cognitive assessment platform with advanced speech analysis technology. This acquisition strengthens its capabilities in the early detection of cognitive decline and expands its presence in the life sciences market
- In October 2022 at GITEX Global, Uniphore, a provider of Conversational AI and Automation, entered into a strategic partnership with Avaya, a global leader in communication and collaboration solutions. This collaboration aims to introduce an integrated Conversational AI and communications platform to users across the Middle East and Africa (MEA) region
- In September 2022 Contact center AI platform Observe.AI introduced a new suite of tools designed to interpret AI-driven data analysis. The newly launched Conversation Intelligence Consulting Services offer contact centers a structured approach to integrating and analyzing user interactions with both human and virtual agents, helping to enhance customer engagement and service efficiency
- In June 2022 QuadraByte, LLC announced its partnership with Vonage as an official Vonage Voice API integration partner. Leveraging its expertise in the Intelligence Economy, QuadraByte enables Vonage customers to seamlessly integrate with Voice API, enhancing calling experiences and streamlining communication processes
