Middle East and Africa Call Center Platforms Market – Industry Trends and Forecast to 2027

  • ICT
  • Published Report
  • Dec 2019
  • MEA
  • 350 Pages
  • No of Tables: 169
  • No of Figures: 22

Middle East and Africa Call Center Platforms Market By Component (Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise and Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Country (Saudi Arabia, U.A.E, Egypt, Israel South Africa, Rest of Middle East and Africa), Market Trends and  Forecast to 2027

Market Analysis and Insights: Middle East and Africa Call Center Platforms Market

Call center platforms market is expected to gain market growth in the forecast period of 2020 to 2027. Data Bridge Market Research analyses that the market is growing with an excellent CAGR of 12.6% in the forecast period of 2020 to 2027 and expected to reach USD 3,674.86 million by 2027 from USD 1,424.41 million in 2019. Gulf countries initiatives to promote call center platforms and strong investment from the vehicle manufacturer are the factors for the market growth.

Call center platforms can be defined as platform that allow the call center agents to extract the valuable information and knowledge related to the customer which further allow the business to sustain their customer for longer period of the time.

Rising concern towards business automation is a major factor propelling the growth of the call center platform among the enterprise.

For instance,

In August 2019, one of the distributor of Dubai named as K2 had received awards for delivering best platform to various company. As the adoption of these solutions allow the business to increase their customer base for market.

This call center platforms market report provides details of market share, new developments, and product pipeline analysis, impact of domestic and localised market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, product approvals, strategic decisions, product launches, geographic expansions, and technological innovations in the market. To understand the analysis and the market scenario contact us for an Analyst Brief, our team will help you create a revenue impact solution to achieve your desired goal.

Middle East and Africa Call Center Platforms Market Scope and Market Size

Call center platforms market is segmented on the basis offering, platform, organization size, deployment model and industry. The growth among segments helps you analyse niche pockets of growth and strategies to approach the market and determine your core application areas and the difference in your target markets.

On the basis of platform, the call center platforms market is segmented into outbound dialer, inbound voice, web chat, omni-channel agent, social media, email, messaging and others. Outbound dialer accounted largest market share. The growing telemarketing among the business for increasing sales of the business has increased the demand of outbound dialer.

On the basis of organization size, the call center platforms market is segmented into large organization and small & medium organization. Large organization accounted largest market share due to rising customer engagement and involvement in the business decision has increased demand for call center software.

On the basis of deployment model, the call center platforms market is segmented into cloud, hybrid and on- premise. Cloud accounted largest market share as it offer several advantages to business such as cutting down cost associated with hardware, operational cost among others.

On the basis of industry, the call center platforms market is segmented into IT and telecommunication, banking, financial service and insurance, retail, healthcare, government, travel & hospitality, transport & logistics, media & entertainment, education, manufacturing, energy & utilities others. IT and telecommunication accounted largest market share due to rise in adoption of smartphones; especially in the business has tend to increase the customer database for the telecom sector.

Call Centre platforms Market Country Level Analysis

Call center platforms market is analysed and market size information is provided by country, offering, deployment model, Industry, organization size, platform as referenced above.

The countries covered in the call center platforms market report are Saudi Arabia, U.A.E, Egypt, Israel, South Africa, Rest of Middle East and Africa.

Saudi Arabia dominates the Middle East and Africa call center platforms market due to rising spending on technology while the U.A.E. is expected to grow with the highest growth rate in the forecast period of 2020 to 2027 because of growing adoption of cloud computing solutions.

The country section of the report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as new sales, replacement sales, country demographics, regulatory acts and import-export tariffs are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of regional brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of sales channels are considered while providing forecast analysis of the country data.

Competitive Landscape and Call Center Platforms Market Share Analysis

Middle East and Africa call center platforms market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, Middle East and Africa presence, production sites and facilities, company strengths and weaknesses, product launch, product trials pipelines, concept cars, product approvals, patents, product width and breadth, application dominance, technology lifeline curve. The above data points provided are only related to the companies’ focus related to Middle East and Africa call center platforms market.

The major players covered in the report are IBM Corporation, Oracle, SAP SE, Nuance Communications, Inc., Amazon Web Service, Inc., Avaamo, Talkdesk, Inc, Creative Virtual Ltd., Aspect Software Inc , VICIhost, Dixa, DIALPAD, INC, Aavaz, Five9, Inc, Avaya Inc., NICE inContact, Zendesk, Genesys, Mitel Networks Corp, Cisco, 8x8, Inc. among other players in Middle East and Africa. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

For instance,

In October, 2019, Volkswagen with Siemens signed new agreement to start electric mobility feasibility project. This new project will be carried out at Africa region at Rwanda location. With this agreement the company will increase their presence in Africa market

Partnership, joint ventures and other strategies enhances the company market share with increased coverage and presence. It also provides the benefit for organisation to improve their offering for call center platforms through expanded model range.

Customization Available : Middle East and Africa Call Center Platforms Market

Data Bridge Market Research is a leader in advanced formative research. We take pride in servicing our existing and new customers with data and analysis that match and suits their goal. The report can be customised to include price trend analysis of target brands understanding the market for additional countries (ask for the list of countries), product under development data, literature review, refurbished market and product base analysis. Market analysis of target competitors can be analysed from technology-based analysis to market portfolio strategies. We can add as many competitors that you require data about in the format and data style you are looking for. Our team of analysts can also provide you data in crude raw excel files pivot tables (Factbook) or can assist you in creating presentations from the data sets available in the report.


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TABLE 1 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 2 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 3 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 4 MIDDLE EAST AND AFRICA DIALER IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)

TABLE 5 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 6 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)

TABLE 7 MIDDLE EAST AND AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 8 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)

TABLE 9 MIDDLE EAST AND AFRICA OUTBOUND DIALER IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 10 MIDDLE EAST AND AFRICA INBOUND VOICE IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 11 MIDDLE EAST AND AFRICA WEB CHAT IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 12 MIDDLE EAST AND AFRICA OMNICHANNEL AGENT IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 13 MIDDLE EAST AND AFRICA SOCIAL MEDIA IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 14 MIDDLE EAST AND AFRICA E-MAILS IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 15 MIDDLE EAST AND AFRICA MESSAGING IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 16 MIDDLE EAST AND AFRICA OTHER IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 17 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 18 MIDDLE EAST AND AFRICA CLOUD IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 19 MIDDLE EAST AND AFRICA ON-PREMISE IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 20 MIDDLE EAST AND AFRICA HYBRID IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 21 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 22 MIDDLE EAST AND AFRICA LARGE ORGANIZATION IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 23 MIDDLE EAST AND AFRICA SMALL & MEDIUM ORGANIZATION IN CALL CENTER PLATFORMS MARKET,  BY REGION, 2018-2027 (USD MILLION)

TABLE 24 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)

TABLE 25 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY REGION, 2018-2027 (USD MILLION)

TABLE 26 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 27 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)

TABLE 28 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 29 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 30 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 31 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 32 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 33 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 34 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 35 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET,  BY REGION, 2018-2027 (USD MILLION)

TABLE 36 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 37 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 38 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 39 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET,  BY REGION, 2018-2027 (USD MILLION)

TABLE 40 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 41 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 42 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 43 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 44 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 45 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 46 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 47 MIDDLE EAST AND AFRICA OTHERS IN CALL CENTER PLATFORMS MARKET, BY REGION,  2018-2027 (USD MILLION)

TABLE 48 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY COUNTRY,  2018-2027 (USD MILLION)

TABLE 49 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 50 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 51 MIDDLE EAST AND AFRICA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 52 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 53 MIDDLE EAST AND AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)

TABLE 54 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM,  2018-2027 (USD MILLION)

TABLE 55 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)

TABLE 56 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)

TABLE 57 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY,  2018-2027 (USD MILLION)

TABLE 58 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 59 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 60 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 61 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 62 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 63 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 64 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 65 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 66 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 67 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 68 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 69 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 70 SAUDI ARABIA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 71 SAUDI ARABIA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 72 SAUDI ARABIA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 73 SAUDI ARABIA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 74 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY PLATFORM,  2018-2027 (USD MILLION)

TABLE 75 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 76 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 77 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY INDUSTRY,  2018-2027 (USD MILLION)

TABLE 78 SAUDI ARABIA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 79 SAUDI ARABIA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 80 SAUDI ARABIA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 81 SAUDI ARABIA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 82 SAUDI ARABIA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 83 SAUDI ARABIA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 84 SAUDI ARABIA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 85 SAUDI ARABIA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 86 SAUDI ARABIA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 87 SAUDI ARABIA MANUFACTURING IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 88 SAUDI ARABIA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 89 U.A.E. CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)

TABLE 90 U.A.E. SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 91 U.A.E. DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 92 U.A.E. SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 93 U.A.E. PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 94 U.A.E. CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)

TABLE 95 U.A.E. CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 96 U.A.E. CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 97 U.A.E. CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)

TABLE 98 U.A.E. IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 99 U.A.E. BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 100 U.A.E. RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 101 U.A.E. HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 102 U.A.E. GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 103 U.A.E. TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 104 U.A.E. TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 105 U.A.E. MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 106 U.A.E. EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 107 U.A.E. MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 108 U.A.E. ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 109 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 110 SOUTH AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 111 SOUTH AFRICA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 112 SOUTH AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 113 SOUTH AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 114 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM,  2018-2027 (USD MILLION)

TABLE 115 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 116 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 117 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY,  2018-2027 (USD MILLION)

TABLE 118 SOUTH AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 119 SOUTH AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 120 SOUTH AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 121 SOUTH AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 122 SOUTH AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 123 SOUTH AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 124 SOUTH AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 125 SOUTH AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 126 SOUTH AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 127 SOUTH AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 128 SOUTH AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 129 EGYPT CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)

TABLE 130 EGYPT SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 131 EGYPT DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 132 EGYPT SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 133 EGYPT PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 134 EGYPT CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)

TABLE 135 EGYPT CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 136 EGYPT CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 137 EGYPT CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)

TABLE 138 EGYPT IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 139 EGYPT BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 140 EGYPT RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 141 EGYPT HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 142 EGYPT GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 143 EGYPT TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 144 EGYPT TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 145 EGYPT MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 146 EGYPT EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 147 EGYPT MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 148 EGYPT ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 149 ISRAEL CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)

TABLE 150 ISRAEL SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 151 ISRAEL DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 152 ISRAEL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE,  2018-2027 (USD MILLION)

TABLE 153 ISRAEL PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET,  BY TYPE, 2018-2027 (USD MILLION)

TABLE 154 ISRAEL CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)

TABLE 155 ISRAEL CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL,  2018-2027 (USD MILLION)

TABLE 156 ISRAEL CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE,  2018-2027 (USD MILLION)

TABLE 157 ISRAEL CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)

TABLE 158 ISRAEL IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 159 ISRAEL BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 160 ISRAEL RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 161 ISRAEL HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 162 ISRAEL GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 163 ISRAEL TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

TABLE 164 ISRAEL TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 165 ISRAEL MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

TABLE 166 ISRAEL EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 167 ISRAEL MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 168 ISRAEL ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING,  2018-2027 (USD MILLION)

TABLE 169 REST OF MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET,  BY OFFERING, 2018-2027 (USD MILLION)

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