“Shift Toward Digital Estimation and AI-Driven Repair Management”
- Repair centers are rapidly adopting AI-powered estimation tools that automate damage assessments, reduce manual effort, and accelerate repair planning
- Digital platforms streamline workflows by integrating real-time diagnostics, parts ordering, and customer updates into a single interface
- The trend is driven by demand for faster turnaround times and enhanced service transparency from both insurers and vehicle owners
- Cloud-based solutions help manage claims and repair tracking efficiently, particularly in multi-location repair chains
- For instance, CCC Intelligent Solutions' AI photo estimation tool is used by U.S. insurers and collision repair networks to assess damage from smartphone images within minutes
