Product Launch (Blog)

Dec, 19 2019

Global Call Center Platforms Market is forecasted to grow at 15.2% with factors such as accommodation with new digital technology which will help in growth of the call center platforms market

Call Center Platforms Market has shown an exceptional penetration in countries such as U.S., Mexico and Canada due to growing the number of call centers in the region.

Call Center Platforms Market Scenario

According to Data Bridge Market Research, the market for call center platforms market in North America region has the highest market share followed by Europe and Asia-Pacific. The market leader IBM Corporation accounts an estimated market share of approximately 23.6% of market share in the U.S. The company can also provide more effective call centers and inform consumers of the potential impact of a storm on their operation.

Trends Impacting the Market

Global Call Center Platforms Market

Call center platforms market is becoming more competitive every year with companies such as Five9, Inc, Cisco SYSTEMS, INC., and Amazon Web Service, Inc. The Data bridge market research new reports highlight the major growth factors and opportunities in the call center platforms market.

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New Call Center Platforms Market Developments in 2019

IBM Corporation launched software called Chatmantics, this software will replace call center IVR with AI on IBM Cloud. Chatmantics helps companies to integrate assistants of artificial intelligence (AI) into their call centers to manage initial customer interactions. This launch will help the company to increase its customer base by innovating new software in August 2019. Genesys is one of the key vendors of contact center solutions and has extended the capability of Google cloud contact center with help of PureEngage, PureConnect and PureCloud. The integration of this solution helps Google to further enhance customer base which in turn increases the market value for Google that further helps the company to remain competitive in the market in April 2019

Scope of the Call Center Platforms

Call center platforms market is segmented on the basis of countries into U.S., Canada, Mexico, Brazil, Rest of South America, Germany, France, U.K., Italy, Spain, Netherlands, Belgium, Russia, Turkey, Israel, Switzerland, Rest of Europe, China, Japan, India, Australia, Singapore Thailand, Malaysia, Taiwan, Indonesia, Philippines, Rest of Asia-Pacific, U.A.E, Egypt, Saudi Arabia, South Africa Rest of Middle East and Africa.

All country based analysis of the call center platforms is further analyzed based on maximum granularity into further segmentation. On the basis of offering, the market is segmented into software, services. Based on platform, the market is segmented into inbound voice, messaging, web chat, outbound dialer, email, social, omni channel agent, CX automated agent. On the basis of deployment model, the market is segmented into cloud, on premise, hybrid. On the basis of organization size, the market is segmented into small and medium enterprises (SMES), large enterprises. On the basis of industry, the market is segmented into transportation and logistics, media and entertainment, government, energy and utility, banking, financial services, and insurance (BFSI), healthcare, IT and telecommunication, manufacturing, retail, education, travel and hospitality, others.

To know more about the study

Key Pointers Covered in the Electric Vehicle Market Industry Trends and Forecast to 2027

  • Call Center Platforms Market Size
  • Call Center Platforms Market Regulatory Framework and Changes
  • Call Center Platforms Market Shares in different regions
  • Call Center Platforms Recent Developments for Market Competitors
  • Call Center Platforms Market value for different regions
  • Call Center Platforms Sales Data for Market Competitors
  • Call Center Platforms Key Vendors and Disruptors Study
  • Call Center Platforms Supply Chain Competiveness
  • Call Center Platforms Infrastructure Development

Key Market Competitors Covered in the Report

  • IBM Corporation
  • Oracle
  • SAP SE
  • Nuance Communications, Inc.
  • Amazon Web Service, Inc.
  • Avaamo, Talkdesk, Inc
  • Creative Virtual Ltd.
  • Aspect Software Inc
  • VICIhost, Dixa
  • Aavaz, Five9, Inc
  • Avaya Inc.
  • NICE inContact
  • Zendesk
  • Genesys
  • Mitel Networks Corp
  • Cisco
  • 8x8, Inc.

 Above are the key players covered in the report to know about more and exhaustive list of call center platforms companies contact us

Research Methodology: Call Center Platforms Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analysed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please request an analyst call or can drop down your enquiry.

The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market, and primary (industry expert) validation. Apart from this, data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.

Primary Respondents

  • Demand Side: Government Fleets, Manufacturer, Software Developer, Market Expert, Industrial Professional.
  • Supply Side: Marketing Managers, C-Level Executives, Distributors, Market Intelligence, and Regulatory Affairs Managers among others.

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