- In April 2024, Microsoft and Epic Systems expanded their collaboration to integrate generative AI into electronic health record (EHR) workflows, enabling more efficient clinical documentation and patient engagement through virtual assistants. This advancement reflects a broader push to incorporate intelligent automation in healthcare systems, enhancing care coordination, reducing provider workload, and improving patient interaction through conversational AI technologies
- In March 2024, Sensely, a leading developer of avatar- and voice-enabled virtual health assistants, partnered with Cigna Healthcare to launch an updated AI-driven assistant capable of multilingual patient support and symptom triage. The enhanced platform enables payers to deliver personalized, scalable care navigation solutions, highlighting the growing importance of AI-driven tools in improving access and satisfaction across health insurance ecosystems
- In March 2024, Babylon Health rolled out new AI-powered symptom checker updates in select European markets, offering greater diagnostic accuracy and real-time triage recommendations. These improvements, powered by machine learning and natural language processing, are designed to optimize patient journeys in primary care settings, reduce unnecessary clinic visits, and streamline digital consultations—advancing Babylon’s mission to make quality healthcare more accessible
- In February 2024, Infermedica, an AI healthtech company, released its Medical Guidance Platform 2.0, an enhanced version of its virtual health assistant platform for healthcare providers and insurers. This update introduces AI-driven tools for personalized patient guidance, symptom analysis, and improved clinical decision support, demonstrating the industry’s growing reliance on intelligent virtual interfaces to support overwhelmed healthcare systems
- In January 2024, HealthTap, a U.S.-based telehealth provider, launched its AI-enabled virtual nurse assistant within its mobile app to streamline pre-consultation workflows and patient Q&A. The feature uses conversational AI to address common health inquiries, collect preliminary health data, and reduce physician time spent on administrative tasks. This development reflects the increasing integration of AI assistants into consumer health platforms, improving service efficiency and user experience
