- In April 2025, IFS, a global leader in enterprise software, announced the launch of IFS Cloud Field Service Management 2025 R1, introducing advanced AI-powered scheduling, improved mobile experiences, and enhanced asset lifecycle management tools. The update focuses on empowering organizations to increase technician productivity, improve customer satisfaction, and boost first-time fix rates.
- In March 2025, ServiceNow introduced a new Field Service Management (FSM) workspace integrated with Now Assist (AI capabilities), aimed at automating technician workflows, reducing manual tasks, and optimizing dispatching processes across telecommunications and utilities sectors.
- In February 2025, Salesforce unveiled enhancements to Field Service Lightning, including real-time video support, offline mobile capabilities, and automated asset tracking. These updates are designed to reduce service downtime and streamline repair cycles, particularly in manufacturing and energy industries.
- In December 2024, Oracle launched an upgrade to its Field Service Cloud, with AI-driven predictive maintenance and IoT-based diagnostics. The release enables organizations to predict equipment failures, automatically schedule field technicians, and reduce unplanned downtime across industrial assets.
