“Integration of Artificial Intelligence in Business Support Systems”
- Companies are increasingly adopting artificial intelligence to automate customer support and streamline internal operations, improving overall efficiency
- Predictive analytics powered by artificial intelligence help forecast customer behavior and network performance, allowing businesses to address potential issues proactively
- For instance, AT&T uses AI-driven predictive analytics to monitor network health and prevent outages before they impact customers
- AI-powered chatbots and virtual assistants enhance user engagement by handling common queries quickly, reducing the need for human intervention
- For instance, Vodafone employs AI chatbots to manage customer service requests, providing instant support and freeing up human agents for complex issues
- Intelligent systems analyze usage patterns and preferences to deliver personalized experiences tailored to individual customers
- The integration of AI reduces manual errors and boosts operational efficiency across billing, service provisioning, and fault management processes
