“Expansion of Electric Vertical Take-off and Landing (eVTOL) Aircraft”
- A significant trend in the urban air mobility market is the increasing integration of AI-driven automation and machine learning technologies, enhancing the speed, efficiency, and personalization of customer service interactions
- These technologies enable automated responses, predictive analytics, and real-time issue resolution, improving customer satisfaction while reducing operational costs for businesses
- For instance, companies such as Concentrix and Teleperformance are implementing AI-powered chatbots and virtual assistants to handle routine customer queries, enabling human agents to focus on more complex issues
- This trend is transforming the urban air mobility industry by enabling faster, more personalized customer service, optimizing agent productivity, and meeting the growing demand for 24/7, global customer support solutions
