- In October 2024, Lunar, a Nordic challenger bank, introduced its next-generation AI Voice Assistant powered by the GPT-4o model, becoming the first European bank to implement GenAI Native Voice technology. This assistant provides instant, personalized, 24/7 support, catering to diverse demographics and handling both simple and complex banking queries without queue time
- In July 2023, Glia launched an AI-powered virtual assistant designed to revolutionize online and phone banking interactions, enabling customers to communicate banking inquiries in their own words seamlessly
- In April 2023, City Union Bank Limited added a voice biometric authentication feature to its mobile banking app, enhancing security and providing customers with multiple authentication options
- In March 2023, LinkLive, a CCaaS provider, partnered with Kasisto to integrate Kasisto’s KAI platform into LinkLive. This collaboration aims to deliver personalized experiences at financial institutions across the U.S., benefiting regional banks and credit unions
- In February 2023, Union Bank of India introduced its Voice Banking solution, “युवा” (UVA), during the Uttar Pradesh Global Investors Summit-2023. UVA, accessible via Alexa, allows customers to inquire about their balance and transaction history 24/7 using voice commands
