Dec, 19 2019

全球呼叫中心平台市場預計將成長 15.2%，其中適應新數位技術等因素將有助於呼叫中心平台市場的成長

由於該地區呼叫中心數量的不斷增長，呼叫中心平台市場在美國、墨西哥和加拿大等國家表現出了非凡的滲透力。

呼叫中心平台市場狀況

根據 Data Bridge Market Research 的調查，北美地區的呼叫中心平台市場佔有率最高，其次是歐洲和亞太地區。市場領導者 IBM 公司在美國佔據約 23.6% 的市場份額，該公司還可以提供更有效的呼叫中心，並告知消費者風暴對其營運的潛在影響。

影響市場的趨勢

隨著 Five9, Inc、Cisco SYSTEMS, INC. 和 Amazon Web Service, Inc. 等公司的加入，呼叫中心平台市場競爭日益激烈。數據橋市場研究新報告重點介紹了呼叫中心平台市場的主要成長因素和機會。

如欲了解更多有關電動車市場的分析，請向我們的分析師進行簡報 https://www.databridgemarketresearch.com/speak-to-analyst/?dbmr=global-call-center-platforms-market

2019年新呼叫中心平台市場發展

IBM公司推出了名為Chatmantics的軟體，該軟體將在IBM Cloud上以AI取代呼叫中心IVR。 Chatmantics 幫助公司將人工智慧 (AI) 助理整合到他們的呼叫中心，以管理初始客戶互動。此次發布將有助於該公司在 2019 年 8 月透過創新新軟體來擴大客戶群。 Genesys 是聯絡中心解決方案的主要供應商之一，並藉助 PureEngage、PureConnect 和 PureCloud 擴展了 Google 雲端聯絡中心的功能。此解決方案的整合有助於 Google 進一步增強客戶群，從而提高 Google 的市場價值，進一步幫助公司在 2019 年 4 月保持市場競爭力

呼叫中心平台的範圍

呼叫中心平台市場按國家細分為美國、加拿大、墨西哥、巴西、南美洲其他地區、德國、法國、英國、義大利、西班牙、荷蘭、比利時、俄羅斯、土耳其、以色列、瑞士、歐洲其他地區、中國、日本、印度、澳洲、新加坡、泰國、馬來西亞、台灣、印尼、菲律賓、亞太其他地區、阿聯酋、埃及、沙烏地阿拉伯、南非、中東和非洲其他地區。

所有基於國家的呼叫中心平台分析都基於最大粒度進行進一步細分。依產品供應情況，市場細分為軟體、服務。根據平台，市場細分為入站語音、訊息傳遞、網路聊天、出站撥號器、電子郵件、社交、全通路代理、CX 自動代理程式。根據部署模型，市場分為雲端、本地、混合。根據組織規模，市場分為中小型企業（SMES）和大型企業。根據行業，市場細分為運輸和物流、媒體和娛樂、政府、能源和公用事業、銀行、金融服務和保險 (BFSI)、醫療保健、IT 和電信、製造、零售、教育、旅遊和酒店等。

要了解有關該研究的更多信息，請訪問 https://www.databridgemarketresearch.com/reports/global-call-center-platforms-market

電動車市場產業趨勢及 2027 年預測中涵蓋的關鍵要點

呼叫中心平台市場規模

呼叫中心平台市場監理框架及變化

不同地區的呼叫中心平台市場份額

呼叫中心平台市場競爭對手的最新發展

不同地區的呼叫中心平台市場價值

市場競爭對手的呼叫中心平台銷售數據

呼叫中心平台主要供應商與顛覆者研究

呼叫中心平台供應鏈競爭力

呼叫中心平台基礎設施開發

報告中涉及的主要市場競爭對手

IBM 公司

甲骨文

SAP SE

Nuance通訊公司

亞馬遜網路服務公司

Avaamo、Talkdesk公司

創意虛擬有限公司

Aspect軟體公司

VICIhost，Dixa

撥號鍵盤公司

Aavaz、Five9公司

Avaya公司

NICE inContact

Zendesk

創世紀

Mitel網路公司

思科

8x8公司

以上是報告中涵蓋的關鍵參與者，要了解更多和詳盡的呼叫中心平台公司列表，請聯繫我們 https://www.databridgemarketresearch.com/toc/?dbmr=global-call-center-platforms-market

研究方法：呼叫中心平台市場

資料收集和基準年分析是使用具有大樣本量的資料收集模組完成的。使用市場統計和相干模型來分析和預測市場數據。市場佔有率分析和關鍵趨勢分析也是市場報告的主要成功因素。如需了解更多信息，請要求分析師致電或提出您的詢問。

DBMR 研究團隊使用的關鍵研究方法是資料三角測量，其中涉及資料探勘、資料變數對市場的影響分析以及初步（產業專家）驗證。除此之外，資料模型還包括供應商定位網格、市場時間軸分析、市場概覽和指南、公司定位網格、公司市場份額分析、測量標準、自上而下的分析和供應商份額分析。要了解有關研究方法的更多信息，請向我們的行業專家進行諮詢。

主要受訪者

需求方：政府車隊、製造商、軟體開發商、市場專家、工業專業人士。

供應方：行銷經理、C 級主管、經銷商、市場情報和監管事務經理等。

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全球呼叫中心平台市場預計將成長 15.2%，其中適應新數位技術等因素將有助於呼叫中心平台市場的成長

呼叫中心平台市場狀況

2019年新呼叫中心平台市場發展