“Integration of AI and IoT in Field Service Operations”
- The increasing adoption of artificial intelligence (AI) and Internet of Things (IoT) is transforming field service management, enabling real-time monitoring, predictive maintenance, and automated scheduling
- AI-powered tools help improve first-time fix rates and reduce downtime by providing technicians with accurate diagnostics and repair recommendations
- IoT-enabled devices offer real-time data from field equipment, improving service efficiency and reducing operational costs
- For instance, in 2024, ServiceMax launched an AI-driven analytics platform integrated with IoT sensors to enable predictive maintenance and enhance asset uptime for field service teams
- The integration of AI and IoT is expected to redefine the field service ecosystem by improving customer satisfaction and operational efficiency
