North America Nurse Call System Market Size, Share, and Trends Analysis Report – Industry Overview and Forecast to 2032

North America Nurse Call System Market Size

• The North America nurse call system market size was valued at USD 1.10 billion in 2024 and is expected to reach USD 2.32 billion by 2032, at a CAGR of 9.70% during the forecast period
• The market growth is primarily driven by the increasing aging population, rising demand for efficient healthcare communication, and the growing implementation of digital health infrastructure across hospitals and long-term care facilities
• In addition, advancements in wireless communication and integration of nurse call systems with electronic health records (EHRs) are enhancing patient care coordination and workflow efficiency. These critical factors are fueling widespread adoption of modern nurse call technologies, thereby propelling the market’s expansion across the region

North America Nurse Call System Market Analysis

• Nurse call systems, which facilitate communication between patients and healthcare staff, are becoming indispensable in hospitals, assisted living centers, and nursing homes due to their role in improving patient safety, staff efficiency, and response times
• The growing demand for nurse call systems in North America is largely driven by the rising geriatric population, increasing prevalence of chronic illnesses, and heightened focus on quality patient care and streamlined hospital workflows
• U.S. dominated the North America nurse call system market with the largest revenue share of 42.2% in 2024, supported by its advanced healthcare infrastructure, widespread digitalization in hospitals, and adoption of integrated communication platforms, particularly in acute and long-term care facilities
• Canada is expected to witness the fastest growth in the North America nurse call system market during the forecast period, fueled by increased government spending on healthcare modernization and rising demand for efficient patient monitoring systems
• The integrated communication system segment led the North America nurse call system market with a market share of 40% in 2024, driven by its ability to enhance coordination, reduce response times, and improve patient outcomes through centralized alert management

Report Scope and North America Nurse Call System Market Segmentation  

North America Nurse Call System Market Trends

“Integration with Advanced Communication and Workflow Platforms”

• A key and accelerating trend in the North America nurse call system market is the integration of nurse call technologies with advanced communication and workflow platforms such as real-time location systems (RTLS), electronic health records (EHRs), and mobile-enabled alerts. This convergence is significantly improving patient care, staff coordination, and operational efficiency across healthcare facilities
  • For instance, Rauland’s Responder solution integrates seamlessly with EHRs and mobile communication systems, allowing staff to receive patient calls, alerts, and workflow notifications directly on handheld devices. Similarly, Ascom’s Telligence system links nurse call functions with clinical workflow software, enabling automatic routing of calls based on staff availability and patient condition
• Integration with RTLS enables precise tracking of caregivers and equipment, ensuring quicker responses and more efficient resource use. Furthermore, mobile alert capabilities allow staff to manage calls remotely, reducing time to patient response and improving satisfaction scores
• These smart integrations support centralized monitoring, facilitate real-time analytics, and help streamline response workflows, contributing to improved care delivery and hospital performance.
• As a result, major players such as Hillrom (Baxter), Jeron Electronic Systems, and Ascom are focusing on developing scalable, interoperable nurse call platforms that adapt to the digital transformation needs of modern healthcare environments
• The growing demand for connected and intelligent communication infrastructure is reshaping the expectations of healthcare providers in the U.S. and Canada, leading to accelerated adoption of integrated nurse call systems that support personalized care and efficient resource utilization

North America Nurse Call System Market Dynamics

Driver

“Rising Demand for Patient Safety and Real-Time Communication in Healthcare Facilities”

• The rising need for enhanced patient safety, staff efficiency, and responsive care is a major driver for the growing adoption of nurse call systems across North America. Healthcare institutions are increasingly focused on minimizing response time and improving coordination between caregivers through advanced communication solutions
  • For instance, in January 2024, Hillrom expanded its communication portfolio by integrating mobile-enabled workflows into its nurse call systems, enabling staff to receive actionable notifications and manage patient requests more effectively
• As hospitals and care facilities face increasing patient loads and staff shortages, nurse call systems provide crucial support by streamlining communication, reducing alarm fatigue, and enabling prioritized responses based on patient acuity
• Regulatory standards from healthcare accreditation bodies such as The Joint Commission further emphasize the importance of reliable patient communication systems, reinforcing the market demand for technologically advanced nurse call platforms
• The growing use of real-time alerts, centralized dashboards, and smart escalation protocols is making nurse call systems indispensable tools in both acute and long-term care settings, especially in the U.S. and Canada where quality-of-care metrics are closely monitored

Restraint/Challenge

“High Implementation Costs and Infrastructure Compatibility Issues”

• One of the major challenges hindering the widespread adoption of nurse call systems in North America is the high cost associated with installation, upgrades, and infrastructure integration, particularly in older healthcare facilities with legacy systems
  • For instance, transitioning from analog to IP-based nurse call solutions often requires significant investments in cabling, network expansion, and staff training, which can be cost-prohibitive for smaller clinics or long-term care centers
• Moreover, incompatibility between existing IT infrastructure and new nurse call technologies can complicate implementation, leading to delays, increased labor costs, and potential system inefficiencies
• These concerns are especially relevant in the U.S., where many healthcare institutions operate within constrained budgets or are cautious about large-scale technology overhauls
• While vendors are increasingly offering wireless and modular systems to ease deployment, affordability and seamless integration remain critical barriers. Overcoming these challenges will require targeted investments, government support for healthcare digitalization, and development of cost-effective, plug-and-play nurse call solutions tailored for diverse facility needs across North America

North America Nurse Call System Market Scope

The market is segmented on the basis of type, technology, application, and end user

• By Type

On the basis of type, the North America nurse call system market is segmented into button-based systems, integrated communication systems, digital and mobile nurse call systems, intercom systems, basic audio/visual nurse call systems, and others. The integrated communication systems segment dominated the market with the largest market revenue share of 40% in 2024, owing to its ability to consolidate various communication channels, streamline workflows, and provide real-time patient-caregiver interaction. Hospitals and large healthcare institutions prefer integrated systems due to their interoperability with EHRs and clinical workflow software, which enhances patient safety and staff responsiveness.

The digital and mobile nurse call systems segment is anticipated to witness the fastest growth from 2025 to 2032, fueled by the rising need for remote alerts, mobile workforce enablement, and compatibility with smartphones and wearable devices. These systems allow caregivers to respond from any location, improving efficiency and reducing response times in both acute and long-term care settings.

• By Technology

On the basis of technology, the North America nurse call system market is segmented into wired communication, wireless communication, and hybrid nurse call systems. The wired communication segment held the largest market revenue share in 2024 due to its reliability, stability, and preference in high-acuity hospital environments where uninterrupted connectivity is critical. Many traditional healthcare institutions continue to rely on wired systems for their proven performance and data security.

The wireless communication segment is projected to grow at the fastest CAGR from 2025 to 2032, driven by increased adoption in outpatient settings and long-term care facilities that value flexibility, scalability, and reduced installation costs. Wireless systems are easier to deploy in older infrastructure and offer mobility and convenience for caregivers.

• By Application

On the basis of application, the North America nurse call system market is segmented into alarms & communications, wanderer control, workflow optimization, fall detection & prevention, and visitor management. The alarms & communications segment dominated the market in 2024, as it forms the core function of nurse call systems enabling patients to communicate immediate needs and caregivers to respond quickly. Enhanced audio-visual alerts, centralized displays, and real-time call routing contribute to this segment's leading share.

The workflow optimization segment is expected to witness the fastest growth during the forecast period, driven by rising demand for smarter hospital operations, improved staff efficiency, and reduction in patient wait times. Integration with task assignment and staff tracking tools fuels its growth across large-scale healthcare environments.

• By End User

On the basis of end user, the North America nurse call system market is segmented into hospitals, ambulatory surgery centers, nursing homes, medical assisted living centers, long-term care facilities, clinics, physician offices, rehabilitation centers, outpatient departments, and others. The hospitals segment held the largest share in 2024, driven by high patient volumes, stringent safety protocols, and the requirement for integrated communication systems across departments. Nurse call systems in hospitals are critical for maintaining rapid response capabilities and ensuring patient satisfaction.

The medical assisted living centers segment is expected to register the fastest growth from 2025 to 2032, owing to increasing senior population, growing preference for home-such as care settings, and the rising need for responsive, non-intrusive communication tools in these facilities. Nurse call systems in this segment focus on personalized care and simplified use for elderly residents and caregivers

North America Nurse Call System Market Regional Analysis

• U.S. dominated the North America nurse call system market with the largest revenue share of 42.2% in 2024, supported by its advanced healthcare infrastructure, widespread digitalization in hospitals, and adoption of integrated communication platforms, particularly in acute and long-term care facilities
• Hospitals and long-term care facilities across the U.S. are increasingly implementing nurse call systems to enhance patient safety, reduce response times, and optimize clinical workflows through integration with EHRs and mobile platforms
• This leadership is further supported by a large aging population, rising demand for quality care, and regulatory emphasis on patient-centric communication solutions, solidifying the U.S. as the key driver of nurse call system adoption across the region

U.S. Nurse Call System Market Insight

The U.S. nurse call system market captured the largest revenue share in 2024 within North America, driven by the country’s advanced healthcare infrastructure and high demand for real-time communication solutions in hospitals and long-term care facilities. The rising elderly population, growing emphasis on patient safety, and regulatory mandates promoting efficient care coordination are key contributors to market growth. Furthermore, the integration of nurse call systems with EHRs, mobile platforms, and real-time location systems (RTLS) is becoming increasingly prevalent, enabling improved workflow optimization and faster response times across care settings.

Canada Nurse Call System Market Insight

The Canada nurse call system market is projected to grow at a notable CAGR during the forecast period, fueled by increasing government investment in healthcare modernization and the rising demand for improved patient monitoring systems. The country’s aging population and growing incidence of chronic diseases are pushing healthcare providers to adopt advanced communication solutions. In addition, Canadian healthcare facilities are increasingly adopting wireless and hybrid nurse call systems to support mobility and reduce infrastructure constraints, further stimulating market expansion in both public and private healthcare sectors.

Mexico Nurse Call System Market Insight

The Mexico nurse call system market is expected to witness steady growth over the forecast period, supported by expanding healthcare infrastructure and rising awareness of the importance of efficient patient-caregiver communication. While the adoption rate is currently lower compared to the U.S. and Canada, increasing investments in hospital modernization and the emergence of private healthcare providers are creating opportunities for market growth. The demand for cost-effective, scalable nurse call systems especially wireless models is anticipated to rise, particularly in urban hospitals and assisted living centers seeking to enhance care delivery.

North America Nurse Call System Market Share

The North America nurse call system industry is primarily led by well-established companies, including:

• Ascom (Switzerland)
• Rauland (U.S.)
• Jeron Electronic Systems, Inc. (U.S.)
• Critical Alert (U.S.)
• Intercall Systems, Inc. (U.S.)
• Cornell Communications (U.S.)
• West-Com Nurse Call Systems, Inc. (U.S.)
• TekTone Sound & Signal Mfg., Inc. (U.S.)
• Vigil Health Solutions Inc. (Canada)
• Tektone Sound & Signal (U.S.)
• Azure Healthcare Limited (Australia)
• SimplexGrinnell (U.S.)
• Tyco SimplexGrinnell (U.S.)
• Honeywell International Inc. (U.S.)
• Stryker (U.S.)
• Siemens Healthineers AG (Germany)
• ZKR (Turkey)

What are the Recent Developments in North America Nurse Call System Market?

• In March 2024, Ascom North America announced the launch of its latest generation Telligence Nurse Call System, designed to support smarter workflows in hospitals and long-term care facilities. The upgraded platform offers enhanced interoperability with EHR systems, real-time location tracking, and mobile alert capabilities, empowering care teams with faster response times and streamlined communication. This development underscores Ascom’s continued focus on digital healthcare transformation across North America
• In February 2024, Hillrom (a Baxter company) introduced advanced enhancements to its Voalte Platform, integrating nurse call features with mobile communication tools in U.S. hospitals. The system supports real-time caregiver collaboration, automated task management, and dynamic alert routing. This move reflects the company’s strategic push to optimize patient outcomes and staff productivity through integrated nurse communication solutions
• In January 2024, Jeron Electronic Systems, Inc., a U.S.-based manufacturer of nurse call solutions, expanded its Pro-Alert 610 Nurse Call System to address the growing needs of outpatient facilities and medical offices. The updated system offers scalable wireless integration, simplified call routing, and increased customizability for smaller care environments. Jeron’s innovation highlights the growing demand for flexible nurse call systems tailored to non-hospital settings in North America
• In November 2023, Rauland (a division of AMETEK, Inc.) announced the deployment of its Responder 5 Nurse Call System in multiple Canadian healthcare facilities. The system's integration with clinical workflow applications and advanced reporting tools enhances care coordination and ensures rapid patient response. This initiative marks a continued expansion of Rauland’s footprint across Canadian hospitals focused on modernizing patient communication
• In October 2023, Critical Alert, a U.S.-based nurse call solutions provider, launched AI-powered analytics feature within its CommonPath Nurse Call System, offering real-time insights into staff response times and patient activity. The feature aims to improve workflow efficiency and support data-driven decision-making in acute care settings. This launch reflects the growing importance of analytics and automation in shaping the next generation of nurse call systems across North America

SKU-69841