Business process outsourcing (BPO) is contracting or outsourcing a specific work process or processes to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training, among others.
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Data Bridge Market Research analyses that the U.A.E. Business Process Outsourcing (BPO) Market is expected to grow at a CAGR of 7.6% in the forecast period of 2024 to 2031 and is expected to reach USD 7.90 billion by 2031. Companies are implementing and outsourcing to become agile for their survival is to propel the growth of the market.
Key Findings of the Study
Increasing Need for Business Agility
In the 21st-century, every business is marked with the energy of constant dynamism. Business agility has the capability to sustain its maximum potential both its terms of profits and its employees amidst a dynamic external and internal environment. It enables organizations to innovate and deliver more effectively, thus turning market disruption into a competitive advantage, while thriving in complex environments
Undergoing a cultural change is one of the toughest parts in achieving business agility as it requires commitment from top leadership. The competition has increased exponentially and established methods such as Scrum and SAFe which may not be good enough. As a result, companies are switching to business process outsourcing (BPO) so they can increase efficiency with reliability while minimizing the risk. Whether it’s a short-time project or one that can go on for years, any business can benefit from outsourcing greatly because of the staffing flexibility that most outsource service provider’s offer. This is done by focusing on customer-centric goals and promoting collaboration among the team which can lead to new innovations.
Report Scope and Market Segmentation
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Report Metric
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Details
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Base Year
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2023
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Forecast Period
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2024-2031
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Historic Years
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2022 (Customizable to 2016-2021)
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Quantitative Units
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Revenue in Million
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Segments Covered
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Outsourcing Type (Offshore, Nearshore, and Onshore), Service (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, and Virtual Staffing Services), Application (Talent & HR Services, Sales & Marketing, Finance & Accounting, Sourcing, Procurement & Supply Chain, Facilities & Administrations, Customer Care, Training, and Product Engineering), Deployment Mode (Cloud, and On Premise), Organization Size (Large Enterprises, and SME’s), Ownership (Captive, and Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee for Service), End User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-Commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities), Sector Type (Non-Government, Government)
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Countries Covered
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Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Fujairah, Ra's Al-Khaimah, and rest of UAE
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Market Players Covered
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Infosys Limited (India), Cognizant (U.S.), Capgemini (France), Accenture (Ireland), Genpact (U.S.), ADP, Inc. (U.S.), ALTECiSyS (India), Amdocs (U.S.), Concentrix Corporation (U.S.), HCL Technologies Limited (India), IBM corporation (U.S.) IBT. (U.A.E.), Intetics Inc (U.S.), NCR Voyix Corporation (U.S.), NTT DATA Corporation (Japan), Plaxonic Technologies (India), Protiviti Inc. (U.S.), Sodexo (France), Tata Consultancy Services Limited (India), TTEC (U.S.), and Wipro Limited (India), among others
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Segment Analysis:
The U.A.E. business process outsourcing (BPO) market is segmented into ten notable segments based on outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, sector, end user, and sector type.
- On the basis of outsourcing type, the U.A.E. business process outsourcing (BPO) market is segmented into offshore, nearshore, and onshore
In 2023, the offshore of outsourcing type segment is expected to dominate the U.A.E. business process outsourcing (BPO) market
In 2024, the offshore segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 52.30% due to low labor costs, proper communication, easy access to highly skilled labor, quality service, and others.
- On the basis of service, the U.A.E. business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, 3D visualization services, image edition services, virtual staffing services, and others
In 2024, voice processing is expected to dominate the U.A.E. business process outsourcing (BPO) market
In 2024, the voice processing segment is expected to dominate the market with a market share of 44.64% due to the increase in the need for a high conversion ratio, maintaining customer relationship management and resolution, and growing service-based industries speed, among others
- On the basis of application, the U.A.E. business process outsourcing (BPO) market is segmented into talent & HR services, sales & marketing, finance & accounting, sourcing, procurement & supply chain, facilities & administrations, customer care, training, product engineering, and others. In 2024, the customer care segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 42.98%
- On the basis of deployment type, the U.A.E. business process outsourcing (BPO) market is segmented into on premise and cloud. In 2024, the cloud segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 61.24%
- On the basis of organization size, the U.A.E. business process outsourcing (BPO) market is segmented into large enterprises and SME's. In 2024, the large enterprises segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 65.47%
- On the basis of ownership, the U.A.E. business process outsourcing (BPO) market is segmented into third party and captive. In 2024, the captive segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 62.36%
- On the basis of outsourcing approach, the U.A.E. business process outsourcing (BPO) market is segmented into best-shore, bundled services, contract based, and fee for services. In 2024, the contract based segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 50.93%
- On the basis of end-user, the U.A.E. business process outsourcing (BPO) market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & ecommerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others. In 2024, the IT & telecom segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 39.29%
- On the basis of sector type, the U.A.E. business process outsourcing (BPO) market is segmented into non-government, and government. In 2024, the non-government segment is expected to dominate the U.A.E. business process outsourcing (BPO) market with a market share of 77.26%
Some of the major players operating in the U.A.E. business process outsourcing (BPO) market are Infosys Limited (India), Cognizant (U.S.), Capgemini (France), Accenture (Ireland), and Genpact (U.S.), among others.
Major Players
Data Bridge Market Research recognizes the following companies as the major U.A.E. business process outsourcing (BPO) market, these are Genpact (U.S.), Accenture (Ireland), Capgemini (France), Cognizant (U.S.), and Infosys Limited (India) among others.
Recent Developments
- In November 2021, Amdocs was under an agreement with AT&T for business support systems evolution programs. This agreement helped the company to accelerate its sales growth which helped to grow the revenue for the company
- In January 2022, Genpact acquired Hoodoo Digital to expand the experience business. This acquisition helped the company to increase its business operation capabilities through innovation and launching new products which will accelerate the revenue growth by adding new customers
- In December 2020 HCL Technologies Limited, a leading global technology company, announced its entry into Vietnam, and aimed at increasing employment, providing resources, and skilling local talent to serve its global clients. With this new entity - HCL Vietnam Company Ltd., the company expanded its reach in other regions to serve its clients and gain more clients
- In April 2020, TTEC, a leading digital 00customer experience (CX) technology and services company launched T-NOW, an enhanced suite of customer service and technology solutions that provided business continuity and resiliency solutions for CX leaders. This launch of the new suite helped the company to offer a wide range of solutions to their customers
- In July 2020, ADP, Inc. won Prestigious Ventana Research Digital Innovation Award for Next-Gen HCM Platform. This has helped the company to strengthen its market position and increase the trust value of the products and services offered
Regional Analysis
Geographically, the countries covered in the U.A.E. business process outsourcing (BPO) market report are Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Fujairah, Ra's Al-Khaimah, and rest of UAE
As per Data Bridge Market Research analysis in 2023, the Dubai is expected to dominate the U.A.E. business process outsourcing (BPO) market, as Dubai is the regional leader due to low labor costs, proper communication, easy access to highly skilled labor, quality service, and others for the forecast period 2024 -2031.
For more detailed information about the U.A.E. business process outsourcing (BPO) market report, click here – https://www.databridgemarketresearch.com/reports/uae-business-process-outsourcing-market
