IBM Corporation, Accenture, and Capgemini were Dominating the U.A.E. Business Process Outsourcing (BPO) Market in the Year 2021

U.A.E. Business Process Outsourcing (BPO) Market is expected to grow with the CAGR of 7.6% in the forecast period of 2022 to 2029. The years considered for study are as mentioned below.

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U.A.E. business process outsourcing (BPO) market is a highly fragmented market, which includes number of key players as well as local players. The market has witnessed increased strategic developments owing to favourable market scenario.

The major players dealing in U.A.E. business process outsourcing (BPO) market are introducing strong range of product portfolio. This helped companies to maximize the sales with enhanced product portfolio.

For instance,

  • In November 2021, IBM Corporation has acquired the SXiQ. This acquisition will help the company to diversify its product portfolio in cloud applications, cloud platforms, and cloud security. This will help to attract new customers and accelerate revenue growth

IBM Corporation is the dominating player in the market. Some of the other major players operating in the U.A.E. business process outsourcing (BPO) market are Accenture, Capgemini, Infosys Limited, Tata Consultancy Services Limited, ADP, Inc., ALTECiSyS, AMDOCS, Cognizant, Concentrix Corporation, Genpact, HCL Technologies Limited, IBT., Intetics Inc., NCR Corporation, NTT DATA Corporation, Plaxonic Technologies, Protiviti Inc., Sodexo, TTEC and Wipro Limited among others.

U.A.E. Business Process Outsourcing (BPO) MarketIBM Corporation

The company was founded in 1911 and it’s headquarter is located in U.S. The company is engaged in the manufacturing and providing new technological solutions for business in various industries. Their business segments include cloud & cognitive software, global business services, global technology services and systems and global financing. their product categories include products & solutions, consulting & services and learn & support.

  • In July 2021, IBM Corporation has acquired the Bluetab Solutions Group, S.L. This acquisition will help the company to diversify the product portfolio which helps the company to offer a wide range of services and products to customers. This attracts new customers and helps to capture a stronger position in the market

The company offers services in all over North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa.


The company was founded in 1951 and its headquarter is located in Ireland. The company manufactures and provides Self-optimizing systems, Market-shaping AI and business transformation. Their business segments include communications, media & technology, financial services, health & public service, products and resources. their service categories include application services, artificial intelligence, automation, business process outsourcing, business strategy, change management, cloud, customer experience, data & analytics, ecosystem partners, finance consulting, industry X, infrastructure, marketing, mergers & acquisitions (M&A), operating models, security, supply chain management, sustainability, technology consulting, technology innovation andzero based budgeting (ZBB).

  • In March 2021, Accenture has announced a strategic partnership with Global Ventures to drive the Middle East innovations. This partnership will help the company to create long-term value within the regional innovation ecosystem and expansion of product portfolio

The company has presence in all over Europe, North America, Asia-Pacific, South America, and Middle East and Africa.


The company was established in 1967 with its headquarter is in France. The company is engaged in manufactures and provides consulting, digital transformation, technology and engineering services. Their business segments include strategy and transformation, applications and technology, operations and engineering. their service categories include artificial intelligence, business operations, cloud services, cyber security services, digital services, intelligent industry, technology solutions, sustainability and transformation & innovations.

  • In December 2021, Capgemini announced the acquisition of VariQ and will integrate it into services for federal government departments. This has helped the company to improve its market capture and accelerate its revenue growth for the company

The company is present all over Asia-Pacific, Americas, Middle East and Africa, and Europe.