- The customer information system market is witnessing steady expansion as utilities and service providers increasingly adopt digital tools to improve customer data management and billing efficiency
- Integrated platforms are becoming popular for offering centralized customer insights that enhance user experience and support faster service delivery
- North America leads the customer information system market with the largest revenue share of 38.5% in 2024, driven by widespread digital transformation across utilities and growing demand for integrated customer management solutions
- The Asia-Pacific region is expected to witness the highest growth rate in the global customer information system (CIS) market, driven by rapid urbanization, expanding utility infrastructure, and increased government focus on digital transformation
- The solution segment holds the largest market revenue share in 2024, driven by the demand for integrated software platforms that streamline billing, customer management, and data analytics. Organizations prioritize robust CIS solutions for their ability to improve operational efficiency and customer engagement
