- In September 2024, KUBRA formed a partnership with Advanced Utility Systems to integrate KUBRA’s customer experience management solutions with Advanced Utility Systems’ Infinity Customer Information System. This collaboration aims to improve the efficiency and quality of utility customer service operations, enhancing user experience and driving innovation in customer engagement
- In April 2024, Hansen Technologies entered a strategic collaboration with AWS to integrate its customer management solutions with AWS’s cloud infrastructure. This partnership is set to boost scalability and performance for utility clients by leveraging advanced cloud technologies
- In August 2023, IBM acquired Apptio, a leading technology business management software company. This acquisition strengthens IBM’s portfolio with enhanced IT financial management, advanced analytics, and financial planning tools, broadening its offerings in the customer information system market
