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Global Healthcare CRM Market, By Type (Operational CRM, Analytical CRM and Collaborative CRM), Component (Software and Service), Mode of Delivery (Cloud-Based and On-Premise), Application (Communication Module, Patient Management, Task Management, Report Module), End User (Healthcare Providers and Healthcare Payers) Country (U.S., Canada, Mexico, Germany, Italy, U.K., France, Spain, Netherland, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Brazil, Argentina, Rest of South America, South Africa, Saudi Arabia, UAE, Egypt, Israel, Rest of Middle East & Africa) Industry Trends and Forecast to 2028
The healthcare CRM market is expected to gain market growth in the forecast period of 2021 to 2028. Data Bridge Market Research analyses that the market is growing with the CAGR of 9.78% in the forecast period of 2021 to 2028 and is expected to reach USD 22,271.67 billion by 2028. The growing need of virtual care will help in escalating the growth of the healthcare CRM market.
Healthcare CRM are utilized to collect huge volume of their patient's data from multiple sources. In order to enhance sales, services, and marketing activities, and to achieve better ROI; the healthcare companies are increasingly using CRM solutions. CRM permits the interaction between patients and healthcare organizations and acts as a catalyst in the procedure of communication and care delivery.
The rise in the demand of virtual care, home care, disease monitoring, and mobile monitoring functions by patients are one of the major factors that are expected to propel the growth of the healthcare CRM market in the forecast period. However, issues related to data security are most likely expected to hamper the growth of the healthcare CRM market.
Also, high expenditure and complication of CRM application, moreover, the increasing of technological developments in restructuring healthcare database and swift economic advancement are factors most likely to contribute to new opportunities for growth of the healthcare CRM market in the near future. Despite that, integration challenges is most likely to be posed as one of the challenges for the growth of the healthcare CRM market in the forecast period.
This healthcare CRM market report provides details of new recent developments, trade regulations, import export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographical expansions, technological innovations in the market. To gain more info on healthcare CRM market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.
The healthcare CRM market is segmented on the basis of type, component, application and end user. The growth amongst these segments will help you analyse meagre growth segments in the industries and provide the users with valuable market overview and market insights to help them in making strategic decisions for identification of core market applications.
The healthcare CRM market is analysed and market size insights and trends are provided by country, type, component, application and end user as referenced above.
The countries covered in the healthcare CRM market report are the U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America.
North America dominates the healthcare CRM market because of the existence of various developed brands operating. Moreover, easy and early accessibility of latest technologies and implementations are also estimated to aid to the growth of the healthcare CRM market. Asia-Pacific is estimated to observe significant amount of growth in the healthcare CRM market because of the market opening up slowly to the international manufacturers that has further projected these companies to invest heavily in setting up their bases in the developing countries. Furthermore, the authorities in these emerging economies are putting in heavy sums for the advancement of their domestic healthcare infrastructure which in turn is expected to boost the growth of the healthcare CRM market.
The country section of the healthcare CRM market report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as consumption volumes, production sites and volumes, import export analysis, price trend analysis, cost of raw materials, down-stream and upstream value chain analysis are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.
The healthcare CRM market also provides you with detailed market analysis for every country growth in healthcare expenditure for capital equipment, installed base of different kind of products for healthcare analytical testing services market, impact of technology using life line curves and changes in healthcare regulatory scenarios and their impact on the healthcare analytical testing services market. The data is available for historic period 2011-2019.
The healthcare CRM market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to healthcare CRM market.
The major players covered in the healthcare CRM market report are SAP SE, Oracle, Microsoft, IBM, Influence Health, SugarCRM, Accenture, Healthgrades, and Infor, Inc., salesforce.com, Siemens Healthineers, Amdocs Ltd., Anthelio Healthcare Solutions, AllScripts Healthcare Solutions Inc., NetSuite, Cerner, Influence Health, Inc., Keona Health, hc1; among other domestic and global players. Market share data is available for global, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America separately. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.
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1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF GLOBAL HEALTHCARE CRM MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2 MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE GLOBAL HEALTHCARE CRM MARKET
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET GUIDE
2.2.4 COMPANY POSITIONING GRID
2.2.5 COMAPANY MARKET SHARE ANALYSIS
2.2.6 MULTIVARIATE MODELLING
2.2.7 TOP TO BOTTOM ANALYSIS
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 VENDOR SHARE ANALYSIS
2.2.10 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.11 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 GLOBAL HEALTHCARE CRM MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3 MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHTS
5.1 PORTERS FIVE FORCES ANALYSIS
5.2 REGULATORY STANDARDS
5.3 PESTLE ANALYSIS
5.4 TECHNOLOGY ROADMAP
5.5 COMPETITIVE ANALYSIS FRAMEWORK
6 GLOBAL HEALTHCARE CRM MARKET, BY OFFERING
6.1 OVERVIEW
6.2 SOLUTION
6.2.1 INPATIENT CRM
6.2.2 OUTPATIENT CRM
6.2.3 OTHERS
6.3 SERVICES
6.3.1 CONSULTING
6.3.2 INSTALLATION AND INTEGRATION
6.3.3 SUPPORT & MAINTENANCE
7 GLOBAL HEALTHCARE CRM MARKET, BY TYPE
7.1 OVERVIEW
7.2 COLLABORATIVE CRM
7.3 OPERATIONAL CRM
7.4 ANALYTICAL CRM
8 GLOBAL HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL
8.1 OVERVIEW
8.2 ON PREMISE
8.3 CLOUD
8.3.1 PUBLIC
8.3.2 PRIVATE
8.3.3 HYBRID
9 GLOBAL HEALTHCARE CRM MARKET, BY ORGANIZATION SIZE
9.1 OVERVIEW
9.2 SMALL AND MEDIUM ENTERPRISES
9.3 LARGE ENTERPRISES
10 GLOBAL HEALTHCARE CRM MARKET, BY BUSINESS FUNCTIONALITY
10.1 OVERVIEW
10.2 CUSTOMER SERVICE AND SUPPORT
10.3 SALES
10.4 MARKETING
10.5 DIGITAL MARKETING
10.6 OTHERS
11 GLOBAL HEALTHCARE CRM MARKET, BY TOOLS
11.1 OVERVIEW
11.2 MESSAGES
11.3 ONLINE FORMS
11.4 EMAILS
11.5 SOCIAL MEDIA
11.6 LIVE CHATS
11.7 OTHERS
12 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION
12.1 OVERVIEW
12.2 PATIENT MANAGEMENT
12.2.1 PATIENT INFORMATION ADMINISTRATION
12.2.2 APPOINTMENTS
12.3 REPORT MODULE
12.4 CASE MANAGEMENT AND CO-ORDINATION
12.4.1 CHRONIC DISEASE MANAGEMENT
12.4.2 CLINICAL TRIALS RELATIONSHIP MANAGEMENT
12.5 SALES AND MARKETING AUTOMATION
12.5.1 LEAD MANAGEMENT
12.5.2 PROMOTIONAL ACTIVITIES
12.5.3 FEEDBACK COLLECTION
12.5.4 COMMUNITY HEALTH EDUCATION
12.5.5 FINANCIAL DONOR MANAGEMENT
12.6 CUSTOMER SERVICE INTEGRATION
12.7 REFERRAL MANAGEMENT
12.8 DOCUMENT MANAGEMENT
12.9 TASK MANAGEMENT AND COLLABORATION
12.1 OTHERS
13 GLOBAL HEALTHCARE CRM MARKET, BY PURCHASE MODE
13.1 OVERVIEW
13.2 GROUP PURCHASE
13.3 INDIVIDUAL
14 GLOBAL HEALTHCARE CRM MARKET, BY END USER
14.1 OVERVIEW
14.2 HEALTHCARE PROVIDERS
14.2.1 BY TYPE
14.2.1.1. HOSPITALS
14.2.1.2. CLINICS
14.2.1.3. AMBULATORY SURGERY CENTERS(ASCS)
14.2.1.4. DIAGNOSTIC CENTERS
14.2.1.5. PHARMACIES
14.2.1.6. REHABLITATION CENTERS
14.2.1.7. OTHERS
14.3 HEALTHCARE PAYERS
14.3.1 PUBLIC
14.3.2 PRIVATE
14.4 LIFE SCIENCE COMPANIES
15 GLOBAL HEALTHCARE CRM MARKET, BY DISTRIBUTION CHANNEL
15.1 OVERVIEW
15.2 ONLINE
15.3 THIRD PARTY SALES
15.4 OTHERS
16 GLOBAL HEALTHCARE CRM MARKET, BY GEOGRAPHY
GLOBAL HEALTHCARE CRM MARKET, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
16.1 NORTH AMERICA
16.1.1 U.S.
16.1.2 CANADA
16.1.3 MEXICO
16.2 EUROPE
16.2.1 GERMANY
16.2.2 FRANCE
16.2.3 U.K.
16.2.4 ITALY
16.2.5 GLOBAL
16.2.6 RUSSIA
16.2.7 TURKEY
16.2.8 BELGIUM
16.2.9 NETHERLANDS
16.2.10 SWITZERLAND
16.2.11 REST OF EUROPE
16.3 ASIA PACIFIC
16.3.1 JAPAN
16.3.2 CHINA
16.3.3 SOUTH KOREA
16.3.4 INDIA
16.3.5 AUSTRALIA
16.3.6 SINGAPORE
16.3.7 THAILAND
16.3.8 MALAYSIA
16.3.9 INDONESIA
16.3.10 PHILIPPINES
16.3.11 REST OF ASIA PACIFIC
16.4 SOUTH AMERICA
16.4.1 BRAZIL
16.4.2 ARGENTINA
16.4.3 REST OF SOUTH AMERICA
16.5 MIDDLE EAST AND AFRICA
16.5.1 SOUTH AFRICA
16.5.2 EGYPT
16.5.3 SAUDI ARABIA
16.5.4 U.A.E
16.5.5 ISRAEL
16.5.6 REST OF MIDDLE EAST AND AFRICA
16.6 KEY PRIMARY INSIGHTS: BY MAJOR COUNTRIES
17 GLOBAL HEALTHCARE CRM MARKET, COMPANY LANDSCAPE
17.1 COMPANY SHARE ANALYSIS: GLOBAL
17.2 COMPANY SHARE ANALYSIS: NORTH AMERICA
17.3 COMPANY SHARE ANALYSIS: EUROPE
17.4 COMPANY SHARE ANALYSIS: ASIA PACIFIC
17.5 MERGERS & ACQUISITIONS
17.6 NEW PRODUCT DEVELOPMENT AND APPROVALS
17.7 EXPANSIONS
17.8 REGULATORY CHANGES
17.9 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
18 GLOBAL HEALTHCARE CRM MARKET, SWOT & DBMR ANALYSIS
19 GLOBAL HEALTHCARE CRM MARKET, COMPANY PROFILE
19.1 SALEFORCE
19.1.1 COMPANY SNAPSHOT
19.1.2 REVENUE ANALYSIS
19.1.3 PRODUCT PORTFOLIO
19.1.4 RECENT DEVELOPMENTS
19.2 IBM
19.2.1 COMPANY SNAPSHOT
19.2.2 REVENUE ANALYSIS
19.2.3 PRODUCT PORTFOLIO
19.2.4 RECENT DEVELOPMENTS
19.3 ORACLE
19.3.1 COMPANY SNAPSHOT
19.3.2 REVENUE ANALYSIS
19.3.3 PRODUCT PORTFOLIO
19.3.4 RECENT DEVELOPMENTS
19.4 SAP SE
19.4.1 COMPANY SNAPSHOT
19.4.2 REVENUE ANALYSIS
19.4.3 PRODUCT PORTFOLIO
19.4.4 RECENT DEVELOPMENTS
19.5 MICROSOFT
19.5.1 COMPANY SNAPSHOT
19.5.2 REVENUE ANALYSIS
19.5.3 PRODUCT PORTFOLIO
19.5.4 RECENT DEVELOPMENTS
19.6 ACCENTURE
19.6.1 COMPANY SNAPSHOT
19.6.2 REVENUE ANALYSIS
19.6.3 PRODUCT PORTFOLIO
19.6.4 RECENT DEVELOPMENTS
19.7 INFLUENCE HEALTH, INC.
19.7.1 COMPANY SNAPSHOT
19.7.2 REVENUE ANALYSIS
19.7.3 PRODUCT PORTFOLIO
19.7.4 RECENT DEVELOPMENTS
19.8 SUGARCRM
19.8.1 COMPANY SNAPSHOT
19.8.2 REVENUE ANALYSIS
19.8.3 PRODUCT PORTFOLIO
19.8.4 RECENT DEVELOPMENTS
19.9 HEALTHGRADES
19.9.1 COMPANY SNAPSHOT
19.9.2 REVENUE ANALYSIS
19.9.3 PRODUCT PORTFOLIO
19.9.4 RECENT DEVELOPMENTS
19.1 INFOR INC.
19.10.1 COMPANY SNAPSHOT
19.10.2 REVENUE ANALYSIS
19.10.3 PRODUCT PORTFOLIO
19.10.4 RECENT DEVELOPMENTS
19.11 ZOHO CORPORATION
19.11.1 COMPANY SNAPSHOT
19.11.2 REVENUE ANALYSIS
19.11.3 PRODUCT PORTFOLIO
19.11.4 RECENT DEVELOPMENTS
19.12 OPERADDS
19.12.1 COMPANY SNAPSHOT
19.12.2 REVENUE ANALYSIS
19.12.3 PRODUCT PORTFOLIO
19.12.4 RECENT DEVELOPMENTS
19.13 VERINT SYSTEMS INC.
19.13.1 COMPANY SNAPSHOT
19.13.2 REVENUE ANALYSIS
19.13.3 PRODUCT PORTFOLIO
19.13.4 RECENT DEVELOPMENTS
19.14 ALVARIA
19.14.1 COMPANY SNAPSHOT
19.14.2 REVENUE ANALYSIS
19.14.3 PRODUCT PORTFOLIO
19.14.4 RECENT DEVELOPMENTS
19.15 VEEVA SYSTEMS
19.15.1 COMPANY SNAPSHOT
19.15.2 REVENUE ANALYSIS
19.15.3 PRODUCT PORTFOLIO
19.15.4 RECENT DEVELOPMENTS
19.16 PEGASYSTEMS INC.
19.16.1 COMPANY SNAPSHOT
19.16.2 REVENUE ANALYSIS
19.16.3 PRODUCT PORTFOLIO
19.16.4 RECENT DEVELOPMENTS
19.17 SAGE GROUP PLC
19.17.1 COMPANY SNAPSHOT
19.17.2 REVENUE ANALYSIS
19.17.3 PRODUCT PORTFOLIO
19.17.4 RECENT DEVELOPMENTS
19.18 KEONA HEALTH
19.18.1 COMPANY SNAPSHOT
19.18.2 REVENUE ANALYSIS
19.18.3 PRODUCT PORTFOLIO
19.18.4 RECENT DEVELOPMENTS
19.19 MEDITAB
19.19.1 COMPANY SNAPSHOT
19.19.2 REVENUE ANALYSIS
19.19.3 PRODUCT PORTFOLIO
19.19.4 RECENT DEVELOPMENTS
19.2 LEADSQUARED
19.20.1 COMPANY SNAPSHOT
19.20.2 REVENUE ANALYSIS
19.20.3 PRODUCT PORTFOLIO
19.20.4 RECENT DEVELOPMENTS
19.21 ONPIPELINE
19.21.1 COMPANY SNAPSHOT
19.21.2 REVENUE ANALYSIS
19.21.3 PRODUCT PORTFOLIO
19.21.4 RECENT DEVELOPMENTS
19.22 CREATIO
19.22.1 COMPANY SNAPSHOT
19.22.2 REVENUE ANALYSIS
19.22.3 PRODUCT PORTFOLIO
19.22.4 RECENT DEVELOPMENTS
19.23 ZENDESK
19.23.1 COMPANY SNAPSHOT
19.23.2 REVENUE ANALYSIS
19.23.3 PRODUCT PORTFOLIO
19.23.4 RECENT DEVELOPMENTS
NOTE: THE COMPANIES PROFILED IS NOT EXHAUSTIVE LIST AND IS AS PER OUR PREVIOUS CLIENT REQUIREMENT. WE PROFILE MORE THAN 100 COMPANIES IN OUR STUDY AND HENCE THE LIST OF COMPANIES CAN BE MODIFIED OR REPLACED ON REQUEST
20 CONCLUSION
21 RELATED REPORTS
22 ABOUT DATA BRIDGE MARKET RESEARCH
Data collection and base year analysis are done using data collection modules with large sample sizes. The stage includes obtaining market information or related data through various sources and strategies. It includes examining and planning all the data acquired from the past in advance. It likewise envelops the examination of information inconsistencies seen across different information sources. The market data is analysed and estimated using market statistical and coherent models. Also, market share analysis and key trend analysis are the major success factors in the market report. To know more, please request an analyst call or drop down your inquiry.
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