IBM Corporation, Accenture and Capgemini are Dominating the Global Business Process Outsourcing (BPO) Market in 2020

Global Business Process Outsourcing (BPO) Market is expected to grow with the CAGR of 7.9% in the forecast period of 2021 to 2028. The years considered for study are as mentioned below.

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Global business process outsourcing (BPO) market is a highly consolidated market, which includes specific number of key players as well as local players. The market has witnessed increased strategic developments owing to favourable market scenario.

The major players dealing in global business process outsourcing (BPO) market are introducing strong range of service portfolio. This helped companies to maximize the sales with enhanced product portfolio. For instance,

  • In October 2020, Concentrix Corporation, a leading global customer experience solutions company has released a new cloud platform Concentrix Experience Platform (XP) for digital customer experience management due to global shift to digital and remote working trend. With this new launch the company will enhance their offerings and increase their customer base.

IBM Corporation is the dominating player in global business process outsourcing (BPO) market. The other key players existing in the market includes Cognizant, Capgemini, Genpact, ADP, Inc., Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., WNS (Holdings) Ltd., Conduent, Inc., NCR Corporation, Tech Mahindra Limited., Infosys Limited, Triniter, Concentrix Corporation, TTEC, SunTec Web Services Pvt. Ltd., Invensis Technologies Pvt. Ltd. , Plaxonic Technologies, Sodexo, ExlService Holdings, Inc. and Affiliates., Intetics Inc., AMDOCS, CBRE, Unity Communications, eNoah, Helpware and Octopus Tech among others.

IBM Corporation

IBM Corporation headquartered in New York, U.S. which was established in 1911. The company is engaged in manufacturing and providing new technological solutions for business in various industries. The company offers wide range of product categories such as application services, business continuity, business process services, design & business strategy, hybrid multicloud services, network services, talent & transformation, security services, services for tech support and flexible payment plans among which business process services are focused category. The operates their business through cloud & cognitive solutions, global business services, global technology services, systems, global financing and other business segment while global business services is focused category.

For instance,

  • In June 2020, IBM Corporation and Wipro Limited collaborated together for helping clients in accelerating their cloud journey. They have Wipro IBM Novus Lounge in Bangalore which is a complete suite of solutions leveraging artificial intelligence, cloud, machine learning and Internet of Things. This collaboration will help to provide secure and scalable hybrid cloud technology to their customers and expand their product portfolio.

The company has wide global presence across the globe such as North America, South America, Europe, Middle East and Africa, Asia-Pacific. In addition to it, the company also generates its revenue from the various subsidiary companies such as Red Hat Software (America), IBM India Private Limited (India), Weather Underground (U.S.), Aspera (U.S.), Fiberlink Communications Corp. (U.S.) and others.

Business Process Outsourcing (BPO) MarketAccenture

Accenture headquartered in Dublin, Ireland was founded in year 1951. The company manufactures and provides self-optimizing systems, Market-shaping AI and business transformation. The company has various business segments communications, media & technology, financial services, health & public service, products and resources among which market focused segment is products. The company offers wide range of product categories such as Application Services, Artificial Intelligence, Automation, Business Process Outsourcing, Business Strategy, Change Management, Cloud, Customer Experience, Data & Analytics, Ecosystem Partners, Finance Consulting, Industry X, Infrastructure, Marketing, Mergers & Acquisitions (M&A), Operating Models, Security, Supply Chain Management, Sustainability, Technology Consulting, Technology Innovation, Zero Based Budgeting (ZBB) among which business process outsourcing is market focused category.

For instance,

  • In October 2020, Accenture has completely acquired N3, an Atlanta-based business-to-business (B2B) sales firm, which combines specialized talent with machine learning (ML) and artificial intelligence (AI) capabilities to enable smarter, more efficient sales interactions. With this acquisition the company will expand their offering capabilities and expand their business in other regions as well.

The company has presence in Americas, Asia-Pacific, Europe, Middle East and Africa. In addition to it, the company also generates its revenue from the various subsidiary companies such Avanade (U.S.), Droga5 (U.S.), Kurt Salmon (U.S.), SinnerSchrader (Germany), Karmarama (U.K.) and others.


Capgemini is headquartered in Tilsitt, Paris which was founded in 1967. The company is engaged into manufacturing and providing consulting, digital transformation, technology and engineering services. The company has service categories which are artificial intelligence, applied innovation exchange, business operations, cloud services, cyber security services, digital services, intelligent industry, technology solutions, transformation and innovations, space systems integration in which business operations is market focused category. The company has various business segments strategy and transformation, applications and technology, operations and engineering among which market focused segment is strategy and transformation.

For instance,

  • In December 2019, Capgemini has unveiled that they had become the first partner who signed a global cloud business processing outsourcing (BPO) agreement with SAP. This agreement will allow company to offer SAP Enable Now Solution to their clients to build and deploy cloud services and quickly adopt technological changes. Through this strategic agreement the company will gain more clients and offer new solutions to their existing clients for increasing business.

The company has global presence in Americas, Europe, Middle East and Africa and Asia-Pacific. In addition, company also generates revenue through the subsidiary such as Altran (Paris), Sogeti (France), IGATE (U.S.), Capgemini Technology Services India Limited (India), LiquidHub (U.S.) and others.