Increasing need for business agility is a key driver for the growth of the global business process outsourcing (BPO) market. In the 21st century, every business is marked with an energy of constant dynamism. Business agility can sustain its maximum potential in terms of profits and employees amidst a dynamic external and internal environment. It enables organizations to innovate and deliver more effectively, thus turning market disruption into a competitive advantage while thriving in complex environments. Being agile in business gives a competitive edge and allows a company to outperform its peers. As the corporate landscape becomes more volatile, consistent higher returns have become necessary to survive. In addition, as newer entrants are disrupting the market, it is essential to cope with them by being agile to hold the ground. Thus, the unsettling corporate landscape due to new companies and cutthroat competition for which agility in a business is an essential factor driving the growth of the global Business Process Outsourcing (BPO) market.
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Data Bridge Market Research analyses that the Global Business Process Outsourcing (BPO) Market is expected to reach USD 544.78 billion by 2032 from USD 285.76 billion in 2024, growing with a CAGR of 8.5% in the forecast period of 2025 to 2032.
Key Findings of the Study
Rising Customer Focus Toward Enhanced Efficiency, Time Effectiveness, and Cost Efficiency
BPO has become an easy and cost-effective practice used widely in today's digitization world. It further enables business owners to reduce the burden of work and concentrate on other core aspects of their operation. Developed countries such as Japan, China, and India always prefer outsourcing for their business processes. The ongoing digital revolution has made companies switch from traditional Business Process Services (BPS) towards technological aspects such as Business Process as a Service (BPaaS) to succeed. Outsourcing also saves a lot of time and allows a business to engage its resources elsewhere to increase productivity. Thus, outsourcing business processes due to their economy and time efficiency is also one factor driving the growth of the global Business Process Outsourcing (BPO) market.
Report Scope and Market Segmentation
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Report Metric
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Details
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Forecast Period
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2025 to 2032
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Base Year
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2024
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Historic Years
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2018-2023 (Customizable from 2013-2017)
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Quantitative Units
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Revenue in USD Billion
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Segments Covered
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Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others)
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Countries Covered
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U.S., Canada, Mexico, Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe, China, Japan, India, South Korea, Australia, Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, rest of Asia-Pacific, Brazil, Argentina, rest of South America. U.A.E., Saudi Arabia, South Africa, Egypt, Israel, and rest of Middle East & Africa
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Market Players Covered
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Accenture (US), Infosys Limited (India), Capgemini (France), IBM Corporation (US), Cognizant (US), Tata Consultancy Services Limited (India), NTT DATA Corporation (US), Concentrix Corporation (US), Wipro (India), Conduent Inc. (US), Genpact (US), ADP Inc. (US), HCL Technologies Limited (India), NCR Voyix Corporation (US), Sodexo (France), Amdocs (US), Exl Service Holdings Inc. (US), and Tech Mahindra Limited (India) among others
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Data Points Covered in the Report
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In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and PESTLE analysis.
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Segment Analysis
The global Business Process Outsourcing (BPO) market is segmented into eight notable segments based on the outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end user.
- On the basis of outsourcing type, the global Business Process Outsourcing (BPO) market is segmented into offshore, onshore, and nearshore
In 2025, the offshore segment is expected to dominate the global Business Process Outsourcing (BPO) market
In 2025, the offshore segment is expected to dominate the market with a 51.69% market share due to significantly lower labor costs and access to a large pool of skilled talent in countries like India and the Philippines.
- On the basis of service, the global Business Process Outsourcing (BPO) market is segmented into voice processing, telemarketing services, image editing services, virtual staffing services, 3D visualization services, and others
In 2025, the voice processing segment is expected to dominate the global Business Process Outsourcing (BPO) market
In 2025, the Voice processing segment is expected to dominate market with a 45.69% market share due to its critical role in customer service and support, which remains a primary outsourcing demand across industries.
- On the basis of application, the global Business Process Outsourcing (BPO) market is segmented into customer care, finance and accounting, talent and HR services, sales and marketing, sourcing, procurement & supply chain, facilities and administration, product engineering, training, and others. In 2025, the customer care segment is anticipated to dominate the global Business Process Outsourcing (BPO) market with the market share of 42.15%
- On the basis of deployment mode, the global business process outsourcing (BPO) market is segmented into Cloud and On Premise. In 2025, the cloud segment is expected to dominate the global business process outsourcing (BPO) market with the market share of 61.07%.
- On the basis of organization size, the global business process outsourcing (BPO) market is segmented into large enterprises and SMEs. In 2025, the large enterprises segment is expected to dominate the global Business Process Outsourcing (BPO) market with the market share of 65.14%
- On the basis of ownership, the global business process outsourcing (BPO) market is segmented into captive and third party. In 2025, the captive segment is expected to dominate the global Business Process Outsourcing (BPO) market with the market share of 61.86%
- On the basis of outsourcing approach, the global Business Process Outsourcing (BPO) market is segmented into contract based, bundled services, best-shore, and fee for service. In 2025, the contract based segment is expected to dominate the global Business Process Outsourcing (BPO) market with the market share of 49.82%
- On the basis of end user, the global Business Process Outsourcing (BPO) market is segmented into IT and telecommunication, manufacturing, BFSI, government & defence, transportation and logistics, retail & e-commerce, travel and hospitality, healthcare, energy and utilities, education. In 2025, the IT and telecommunication segment is expected to dominate the global Business Process Outsourcing (BPO) market with the market share of 39.74%
Major Players
Data Bridge Market Research analyzes Accenture (U S), Concentrix Corporation (US), Wipro (India), HCL Technologies Limited (India), NTT DATA Corporation (US), as the major companies operating in the global Business Process Outsourcing (BPO) market.
Market Developments
- In December 2022, Accenture announced the acquisition of Fiftyfive5, customer insights and advisory business. This improves Accenture Song's (formerly Accenture Interactive) capacity to assist clients in utilizing data insights and performance marketing to spur development and innovation. This helps the company to increase its customer base in Australia and New Zealand efficiently
- In May 2022, Concentrix Corporation, a leading global provider of customer experience (CX) solutions and technologies, announced its agreement to acquire Service Source International, Inc., a global market leader in B2B digital sales. This helps the company to increase its customer base across the globe
- In April 2022, Wipro announced the acquisition of Convergence Acceleration Solutions (CAS), a US-based consulting and program management company specializing in driving large-scale business for Fortune 100 communications service providers. The acquisition helps the company drive large-scale business and technology transformation for clients, increasing its customer base
- In September 2022, Capgemini announced that it had acquired Knowledge Expert SA, a digital transformation service provider specializing in Pega technologies. The acquisition improves Capgemini's capabilities in its European offerings for digital customer experience
- In May, Cognizant has teamed up with Alm. Brand Group, Denmark's second-largest non-life insurer, to deliver automation and business process outsourcing (BPO) services aimed at streamlining and modernizing operations. This partnership bolsters Cognizant's standing as a top BPO provider in the Nordic insurance sector, reinforces its automation capabilities, and extends its reach via the Vilnius delivery hub
Regional Analysis
Geographically, the countries covered in the global Business Process Outsourcing (BPO) market report are U.S., Canada, Mexico, Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe, China, Japan, India, South Korea, Australia, Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, rest of Asia-Pacific, Brazil, Argentina, rest of South America. U.A.E., Saudi Arabia, South Africa, Egypt, Israel, and rest of Middle East & Africa.
As per Data Bridge Market Research analysis:
North America is expected to dominating region in the global Business Process Outsourcing (BPO) market
North America is expected to dominate the global Business Process Outsourcing (BPO) market due to its high demand for digital transformation & automation, strong presence of global BPO providers, expansion of e-commerce & customer support needs in global Business Process Outsourcing (BPO) market.
Asia-Pacific is expected to be the fastest growing region in the global business process outsourcing (BPO) market
Asia-Pacific is the fastest growing region in the global Business Process Outsourcing (BPO) market due to high adoption of Knowledge Process Outsourcing (KPO), cost-effective labor, large & skilled workforce in global Business Process Outsourcing (BPO) market.
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