IBM Corporation, Accenture, and Capgemini dominated the Middle East and Africa Business Process Outsourcing (BPO) Market in 2021

Middle East and Africa Business Process Outsourcing (BPO) Market is expected to grow with a CAGR of 6.9% in the forecast period of 2022 to 2029. The years considered for the study are as mentioned below:

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Middle East and Africa business process outsourcing (BPO) market is a highly consolidated market, which includes a specific number of key players and local players. The market has witnessed increased strategic developments owing to favorable market scenarios.

The major players dealing in the Middle East and Africa business process outsourcing (BPO) market are introducing a strong range of service portfolios. This helped companies to maximize sales with an enhanced product portfolio.

For instance,

  • In June 2020, IBM Corporation and Wipro Limited collaborated to help clients accelerate their cloud journey. They have Wipro IBM Novus Lounge in Bangalore, a complete suite of solutions leveraging artificial intelligence, cloud, machine learning, and the Internet of Things. This collaboration will help to provide secure and scalable hybrid cloud technology to their customers and expand their product portfolio

IBM Corporation is the dominating player in the Middle East and Africa business process outsourcing (BPO) market. Some of the other key players existing in the market include Cognizant, Capgemini, Genpact, ADP, Inc., Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., WNS (Holdings) Ltd., NCR Corporation, Tech Mahindra Limited., Infosys Limited, Concentrix Corporation, TTEC, Plaxonic Technologies, Sodexo, AMDOCS, and CBRE among others players.

Middle East and Africa Business Process Outsourcing (BPO) MarketIBM Corporation

IBM Corporation has headquarters in New York, the U.S., which was established in 1911. It has public ownership. The company is engaged in manufacturing and providing new technological solutions for businesses in various industries. The company offers a wide range of service categories such as application services, business continuity, business process services, design & business strategy, hybrid multi cloud services, network services, talent & transformation, security services, services for tech support, and flexible payment plans. Among which business process services are the market-focused category. They operate their business through cloud & cognitive solutions, global business services, global technology services, systems, and global financing, among which global business services are the business-focused segment.

  • In July 2019, IBM Corporation announced their complete acquisition of Red Hat, which will significantly change IBM’s cloud landscape and accelerate its high-value business model by offering next-generation hybrid, multi cloud platforms to their customers. This acquisition has strengthened and expanded IBM Corporation’s product line

The company has a wide presence across the globe, such as North America, Latin America, Europe, the Middle East and Africa, Asia-Pacific. In addition to it, the company also generates its revenue from various subsidiary companies such as Red Hat Software (America), IBM India Private Limited (India), Weather Underground (U.S.), Aspera (U.S.), Fiberlink Communications Corp. (U.S.), and others.


Accenture is headquartered in Illinois, the U.S. was founded in the year 1951. It has public ownership. The company manufactures and provides self-optimizing systems, market-shaping AI, and business transformation. The company has various business segments communications, media & technology, financial services, health & public service, products, and resources, among which the market-focused segment is products. The company offers a wide range of product categories, including Application Services, Artificial Intelligence, Automation, Business Process Outsourcing, Business Strategy, Change Management, Cloud, Customer Experience, Data & Analytics, Ecosystem Partners, Finance Consulting, Industry X, Infrastructure, Marketing, Mergers & Acquisitions (M&A), Operating Models, Security, Supply Chain Management, Sustainability, Technology Consulting, Technology Innovation, Zero Based Budgeting (ZBB). Among which Business Process Outsourcing is the market-focused category.

  • In October 2020, Accenture completely acquired N3, an Atlanta-based business-to-business (B2B) sales firm, which combines specialized talent with machine learning (ML) and artificial intelligence (AI) capabilities to enable smarter, more efficient sales interactions. With this acquisition, the company will expand its offering capabilities and expand its business in other regions as well

The company has a presence in the Americas, Asia-Pacific, Europe, the Middle East and Africa. In addition to it, the company also generates its revenue from the various subsidiary companies such Avanade (U.S.), Droga5 (U.S.), Kurt Salmon (U.S.), SinnerSchrader (Germany), Karmarama (U.K.), and others.


Capgemini is headquartered in Tilsitt, Paris, which was founded in 1967. The company engages in manufacturing and providing consulting, digital transformation, technology, and engineering services. The company has service categories such as artificial intelligence, applied innovation exchange, business operations, cloud services, cyber security services, digital services, intelligent industry, technology solutions, transformation and innovations, space systems integration, in which business operations is the market-focused category. The company has various business segments strategy and transformation, applications and technology, operations, and engineering, among which strategy and transformation is the market-focused segment.

  • In December 2019, Capgemini unveiled that they had become the first partner who signed the Middle East and Africa cloud business processing outsourcing (BPO) agreement with SAP. This agreement will allow the company to offer SAP Enable Now Solution to their clients to build and deploy cloud services and quickly adopt technological changes. Through this strategic agreement, the company will gain more clients and offer new solutions to their existing clients for increasing business

The company has a presence in America, Europe, the Middle East and Africa, Asia-Pacific. In addition, the company also generates revenue through subsidiaries such as Altran (Paris), Sogeti (France), IGATE (U.S.), Capgemini Technology Services India Limited (India), LiquidHub (U.S.), and others.